Customer Service Sales
Resume:
Mduduzi Fortune Dunywa
Durban, KwaZulu-Natal
****************@*****.***
To whom it may concern
I’m so excited to see your opening of my application and I hope to be invited for an interview. Previously I worked serving as a customer service associate within both call-center and receptionist . Most recently, I worked on the customer service desk for Vacation Zone where my responsibilities included handling customer doing minor administration, issuing refunds/store credits, transferring calls and booking sit in consultation.
My background Includes working within two high-volume customer-support call centers for a major telecommunications. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, customer service, handling objections and advising on default payments on various accounts). Eight years of experience on various fields but most recently are my four years.
I also bring to the table strong computer proficiencies in MS Word, MS Excel and mail merge and a year of college (business major). Please see the accompanying resume for details of my experience and education.
I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me toarrange an interview. Thank you for your time & I look forward to learning more about this opportunity.
Yours sincerely
Mr MF Dunywa
Willing to relocate: Anywhere
Work Experience
Debt Collection Agent
MBD CREDIT SOLUTIONS - Umhlanga, KwaZulu-Natal
April 2018 to Present
• Default accounts
• Unsettled default payments
• Advising debtors about the importance of paying their accounts
• Informing about the credit score on ITC
Customer Service Agent
Daly Credit Corporation - Durban, KwaZulu-Natal
January 2017 to March 2018
• Handling objections
• Assisting with queries on unpaid accounts
• Resolving relevant accounts Enquiries
• Debtors clerk minor duties
Receptionist/Admin
KwaZulu-Natal
July 2015 to February 2016
• Greeting news clients to business
• Answering and transferring calls
• Typing
• Minor admin clerk duties
Education
High School (matric) in English, Geography, Tourism January 2008 to December 2012
Skills
• Microsoft Word (6 years)
• Microsoft Excel
• Microsoft Office (2 years)
• Telephone etiquette (5 years)
• Communication (8 years)
• Administration (4 years)
Links
http://Www.hppt//.linkedin.fortune-dunywa
https://my.indeed.com/p/mduduzid-hyj7duo
https://www.facebook.com/mduduzi.fortune.73
Awards
Certificate of Attendance
October 2015
Intellectual And Sexual Intercourses
Significant achievement N4
January 2014
• SRC Campus treasurer
• Dealing with campus finances
Significant achievement N5
June 2014
• SRC campus chairperson
• Dealing with all 11 TVET campuses
• Fulfilling students wishes
• In communication of Senior Management on behalf of students
• Solving queries, concerns and managing suitable environment for students
• Planning and organizing the campus while interacting with SRC team. Significant achievement N6
2015
• SRC EXCO sport and cultures executive
• Organizing games for all 11 esayidi TVET campuses Certifications and Licenses
Business Management
January 2014 to June 2015
• Introductory accounting N4
• Communication management N4
• Computer practice N4
• Entrepreneurship N4
• Sales management N5
• Computer practice N5
• Cost and management accounting N5
• Entrepreneurship and B/M N5
• Sales management N6
• Entrepreneurship and B/M N6
Additional Information
I am a goal-oriented and results driven individual. Having to work with major business clients over the past 4 years. I have extensive experience in providing both personal and business leading / transactional solutions to client.
I have worked in sales, collection, front desk receptionist, Barman, head-runner, till packer and customer service over the last twelve years and delivered a consistently strong performance and in result now seeking my next challenge. I am looking to peruse career in management, I have successful completed my N5 Certificate of Achievement in Business Management.
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