STELLA MARIS ZANORIA

adf93l@r.postjobfree.com / +971********* / Al Satwa, Dubai, UAE

EXPERIENCED ADMINISTRATIVE MANAGER & TRAINING COORDINATOR Versatile result-driven professional with 11 years of comprehensive experience developing exceptional relationships with the clients, peers, senior leadership to provide sustainable business solutions. Superb management abilities skills with strong expertise in local and corporate sector. Proven problem solving and analytical thinking skills, a fast learning curve, and ability to adapt to evolving industry trends & dedicated professional with the drive and skill set to excel in fast-paced management role enhancing company and its goal. Communicating Basic Arabic CORE COMPETENCIES

Relationship Management * Process Flow Development * Team Leadership * Solution Advice * Technological Proficiency & Resource Management * Training Presentation, Assessment & Delivery * Budget Administration * Risk Analysis Management * Contract Negotiation * Interpersonal Skill * Verbal & Written Skills * Human Resources* Commitment to Client Services * Financial Management & Planning * Documentation * Business Correspondence * Vendor Coordination * Inventory Oversight * Scheduling * Quotations * Purchasing * Procurement * Invoicing * Clerical * Training *Arrangements * Payroll * Operation * Telemarketing * Receptionist

* Accounting * Customer Service * Retail Sales * Data Administration PROFESSIONAL EXPERIENCE

Vibrocomp ME Consultancy FZCO June 3, 2015 – June 2, 2018 Dubai Silicon Oasis, Dubai, UAE

Administration Manager

Do and attends Dubai Municipality (Contract & Purchasing Department) for new tenders, bidding, opening (GRP/TEJARI)

Responsible for communicating submitting of documents reports, preparation of invoices, preparation of minutes of meetings in Dubai Municipality – Environmental Department and other known clients private and public entity

Doing Performance Bond and Bid Bond in the bank, cheque deposits, withdrawal etc.

Serve as a point person in Expo 2020 for administration matters (invoicing, reporting, Aconex uploads)

Responsible for supplier registration

Direct contact to company owner, CEO and other head of different departments

Document Controlling

Doing trade license renewal, accommodation contract renewal, company car renewal and many more

Doing proposals, quotations, receipts, purchase orders, office expenses, employee vacations

Maintains data base and sending emails to prospective clients

Maintains office efficiency by planning and implementing office systems, layouts, and equipment

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Plans and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Provide general support to operations team and visitors

Serve as the point person for maintenance, mailing, supplies, equipment, bills, errands

Maintain the office condition and arrange necessary repairs

Organize office operations and procedures

Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)

Liaise with facility management vendors, including cleaning, hotel booking, Environmental monitoring)

Plan in-house or off-site activities such as trainings and conferences Intellect Training & Development FZ LLC Nov.13, 2014 - Mar.12, 2015 Tecom, Dubai, UAE

Training Coordinator

Prepares and updates data base

Coordinating with the hotels for booking specially during training

Responsible for administration duties, clerical works.

Prepares Invoices, quotation and final receipts

Coordinating with the managers for training business

Document Controlling

Coordinate with the delegates during training including course materials

Multitasking by taking control on the reception area if she is not around

Report directly to the General Manager

Alsaco Group Of Companies Jan 8, 2014 – Nov. 1, 2014 Dubai UAE

Admin Assistant/Training Coordinator

In charge in closing prospect clients to undergo training for future business

Responsible in making quotation and Invoicing

Receiving LPO

In charge visa processing

Handles in setting up meeting appointment

Responsible for purchasing office supplies

Report directly to the Managing Director

Handles hotel booking, visa documentation to the agency

Coordinate with the delegates during training including course materials

May organize and maintain office files and record

Performs other related duties as required or assigned Al Hilal Private Nursing& Medical Services August 2011-August 28, 2013 Dubai, UAE

Telemarketer/ Training Coordinator (First Aid & Fire Warden)

Handling telemarketing such as: Basic Fire fighting Training, Basic First Aid Training

Organizing inquires and bookings for first Aid Trainings

Preparing First Aid certificates and ID’s for the participants

Coordinating with our Accountant for the training quotations and invoices

Responsible for the final assessment of delegates

Maintaining database on time

Implemented a calendar schedule of activities

Union Bank of the Philippines & Standard Chartered Bank July 2004- January 2009 Cebu City, Philippines

Telemarketer – Credit Cards, Insurance, Loans

Implemented inbound/ outbound calls to prospective clients to sell products

Obtained customer information such as name, address, and payment method

Selling banking products mainly; Credit Cards and Insurance

Target with the Credit Card and Insurance

Deliver prepared sales talks, reading from scripts that describe products or services in order to persuade potential customers to purchase a product

Responsible for loans processing of an approved clients

Do and present the monthly report to higher superiors

Excellent in providing World Class Customer Service to every customers

Hitting targets and ensuring to deliver customer satisfaction on every call Education:

Bachelor Degree in Commerce Entrepreneurship March 2004 University of San Jose Recoletos

Cebu City, Philippines

Personal Information

Birth Date: Jan. 23, 1982

Gender & Status: Female, Single

Visa Status: Visit Visa

Joining Period: Immediately

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