Sales Assistant
Resume:
Current
****-** -
Shehab ElDin Ahmed
Saied
Summary
Immersed hardworking Hotel, I have a passion for
luxury and leisure business and have proven myself through 9 years or professional hotel work experience Work History
Assistant Reservation Manager,
Crystal Inn Hotel by Al-Masa Hotels, in Alamine
Handling travel and corporate accounts.
Assistant Reservations Manager
Fairmont Nile City Hotel, Cairo
Yielding the demand during the weekends and high periods by increasing the revenue with working with supervision of my director of revenues and the cluster director sales and marketing to achieve the highest
revenues and our position in the market.
Ensure good communications flow between the team
members and the administration of the hotel.
prepare the team members to provide them with training in communications, technicality knowledge, to prepare
them to be future leaders and handle the office on their
own in the future
Ensure a good healthy relationship between the team
members to be ready to handle any critical situation
or the hotel high demand periods.
Handling some revenue reports like sales monthly
report, revenue month end report, ACR report.
Joining the sales team in sales calls for top
key accounts (Corporate and Travel).
Personal Info
Address
St16 Fahim Abd Elkhalik-
Dar El Salam-Cairo.Egypt
Phone
shehabawaad@outlook.
com
Birth Date
Feb22,1987
Skills
Team
building
Strategic planning
and analysis
Training and
mentoring
Crew coordination
Leadership
Relationship
management
Networking
Administrative tasks
Public speaking
Languages
Arabic: Native
English: Fluent
2017-05 -
2018-12
2015-08 -
2017-04
Reservations Supervisor
Fairmont Nile City Hotel, Cairo
Answered incoming phone calls and developed
friendly rapport with callers while answering
questions, making recommendations and leading
conversations to bookings.
Managed online booking inquiries and
assisted guests and travel partners with
questions throughout entire booking cycle.
Prepared customer invoices, accepted payments
and processed refund and cancellation requests.
Trained the newcomers in my team, gave more
knowledge of the reservations work and processes
and helped them communicate better
Create rate codes for our promotions and update
our availability and open and close the systems on our multi online channels like Booking.com, Expedia and Brand.com
Senior Reservations Agent
Fairmont Nile City Hotel, Cairo
Negotiated agreements between employees to
clarify misunderstood directions and resolve
conflicts affecting performance.
Handling shifts during weekends on behalf
of managers
Yielding the hotel to achieve highest occupancy,
and highest RevPar and ADR .
Developed team communications
and information for meetings.
Responsible for checking the Daily Arrivals
Report along with monitoring the administrative
work carried out by the Reservations Agents.
Ensure accurate advance booking count
to enable the director of revenues to
forecast properly.
Create blocks for our allotments or Groups
Handling groups with group coordinator.
2014-07 -
2015-07
2009-10 -
2014-06
Reservations Agent
Fairmont Nile City Hotel In Cairo
Provided follow through on all calls with confirmations
and dissemination of requested information.
Managed and closed reservation calls to increase
bookings by maintaining strong knowledge of hotel
products, services and facilities.
Provided customers with information about availability
and pricing.
Performed general office duties, including answering multi-line phones, routing telephone calls or emails to
appropriate staff.
Create reservations on Opera (PMS) booking system.
Familiarity with all the important routine hotel
practices including billing transactions and credit
card procedures.
Handling reports of forecasts, STR, Pace setter report Room Service Server
Fairmont Nile City Hotel, Cairo
Collected credit card, cash and gift certificate payments from customers and made proper
change for cash transactions.
Memorized restaurant wine stock and appropriate
entree pairings, driving daily wine sales
Resolved guest and employee complaints to
maintain complete customer satisfaction and
workforce effectiveness.
Maintained table settings by removing courses,
replacing utensils and refilling beverages promptly and courteously.
Education
2008 Bachelor of Arts: Philosophy
Cairo University, Faculty of Arts
2004 High School Diploma
Certifications
Oracle developer 10g/6i course
English course from Cambridge Center in Cairo 2012 IELTS Certification, score 5.5, issued 18/Jun/ 2020. WES Certification issued 13/March/ 2020.
Contact this candidate