Customer service

DOLTAN CRASTA

Ph: +715********

Email ID:*****.******@*****.***,

OBJECTIVES

Seeking a job which triggers me to get motivated and work above my abilities. EDUCATIONAL QUALIFICATION

SSLC : STELLA MARIS HIGH SCHOOL KUNDAPUR (1996)

INTERMEDIATE : S.V JUNIOR COLLEGE KUNDAPUR (1996-1998) COMPUTER EDUCATION : COMPUTER BASICS FROM NIIT,

PROFESSIONAL QULIFICATION: ENGINEERING DIPLOMA IN AUTOMOBILE. TRAINING PASSPORT NO GM 59652

Under gone training for Service advisor basic level 1 level 2 and service advisor excellence module, Service advisor bronze level silver level and gold level skill test certification. Job experience

Worked as a Service adviser Body & Paint and Estimator at Dynatrade auto services centers from 10/11/2014 to 18.06.2020.

Worked as a Service Advisor at AW Rostamani (Arabian Automobiles UAE) from 14/10/2012 to 25/07/2014.

Worked as a Service advisor Body & Paint and Estimator in Frontline Automobile Pvt. Ltd Mangalore Dealer for GM Chevrolet and Opel Passenger Cars, from 01/01/2008 to 30/09/2012 and worked as Mechanic from 01/11/2005 to 31/12/2007.

Worked as an assistant mechanic for Zembezi shipping agency L.L.C Dubai from 08/04/2003 to 14/09/2005. Worked on Caterpillar, Dutez, Dall, Cummins, Volvo penta, Perkins, Scania, Sulzer, B&W, Man diesel engines.

Worked as an Asst. mechanic (petrol & diesel) in Bachoo garage Pvt. Ltd. Co. Mumbai, Dealer for TATA Passenger Cars and heavy motor vehicles from 03/06/2001 to 30/03/2003. Worked on Tata passenger cars and Tata HCV.

Responsibilities performed,

Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).

Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.

Able to provide detailed explanation on jobs to be carried out on vehicle.

Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.

Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.

Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.

Raise special orders for parts not available and follow up and keep customer informed.

Prepare Invoices on DMS and arrange for Active delivery of vehicles.

Follow up payments of credit customers and ensure collection within stipulated time.

Regularly monitor orders raised by him and ensure timely billing.

Conduct post service follow up to ensure customer satisfaction.

Ensure customers' vehicles are Fixed Right, the First Time.

Keep work areas orderly, clean and safe all the time.

Troubleshoot and repair mechanical and electrical problems by following proper diagnostic procedure within allotted time.

Ability to perform repairs by using Special Service Tools, Diagnostic tools and Repair manuals.

Knowledge of maintenance and repair estimations on the service cars.

Performed other related duties as assigned or requested. PERSONAL PROFILE:

DATE OF BIRTH : 24

TH

SEPT 1980

LANGUAGES KNOWN: AREBIC, ENGLISH, HINDI, KONKANI, KANNADA. PASSPORT NO : J7096061

DRIVING LICENCE : UAE / LIGHT VEHICLE.

I hereby declare that the above furnished information’s are true to my knowledge. Thanking you,

Doltan crasta.

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