Training and Hiring Specialist
Resume:
Alyssa John
Profile
Retail manager committed to excellent customer service with over 6 years of experience in the clothing industry. Self-motivated and organized team player and skilled communicator. Stellar staff recruiter and mentor. Hired, trained, and led a team of over 15 sales associates (300 to 400+ storewide) who produced impressive sales numbers and strengthened brand loyalty.
ADDRESS
139-12 Springfield Blvd
Springfield Gardens NY 11413, USA
PHONE
(917) 385 - 9714
*********@*****.***
www.linkedin.com/in/alyssa-john-44169994
Activities and Interests
Writing, Reading, Music, Movies, Travel EXPERIENCE
2018– Present
Training & Hiring Specialist • Old Navy Flagship Herald Square • New York, NY
Evaluated hire needs, conducted screenings of potential candidates, facilitated initial interviews, cofacilitated orientations, trained and developed all new hires, audited and maintained all personnel files weekly, oversaw and audited fair work week forms, processed payroll, ordered supplies, supported other manager functions (front desk, supplies, scheduling, pick up in store, running the floor, etc) supported in community and volunteer events including our yearly internship for teens between the ages of 16 to 21.
2014 - 2018
Receptionist/ Operations Lead • Old Navy Flagship Herald Square • New York, NY
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Answered phones, relayed calls, messages, and packages, kept track of over 400 employee’s comings and goings, assisted in special projects, events, and promotions, assisted on the sales floor when needed. processed payroll, maintained workers time punches, ordered store supplies.
2013 - 2014
Sales Associate • Century 21 • New York, NY
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices, described merchandise and explain operation of merchandise to customers, recommended merchandise based on customer needs, operated a cash register to processed cash, check and credit card transactions.
2013 - 2013
Cashier • Café Metro • New York, NY
Opened and closed the store, which included counting cash drawers and making bank deposits. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Accepted payment from customers and made change as necessary.
2010 – 2012
Dispatcher • PES Entertainment • New York, NY
Oversaw scheduling for day-to-day activities of 10 drivers. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes, and handled all incoming and outgoing correspondence.
EDUCATION
2013 ASA College New York, NY Associate of Occupational Studies Degree in Medical Assisting
KEY SKILLS AND CHARACTERISTICS
Excellent oral and written communication skills, highly organized, skilled problem solver, team player with exceptional leadership abilities, excellent customer service
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