Customer Care Service
Resume:
HOUSE * MABINUORI STREET
LADI - LAK, BARIGA
LAGOS.
NIGERIA.
PHONE 070********
E-MAIL –**********.********@*****.***
SAKIRAT OMOBOLANLE AROBIEKE
PERSONAL INFORMATION
Date of Birth: 15th March 1990
Marital Status: Married
Nationality: Nigerian
State of Origin: Ogun State
Local Government Area: Ijebu North
Sex: Female
EDUCATION
National Open University of Nigeria In View
PGD Information Technology
Association of Chartered Certified Accountants (ACCA) In View
ACCA Diploma in Accounting and Business Nov 2014
Federal Polytechnic, Ilaro, Ogun State. 2009-2011
Higher National Diploma (Upper Credit)
Mathematics and Statistics
Federal Polytechnic, Ilaro, Ogun State. 2006-2008
Ordinary National Diploma (Upper Credit)
Mathematics and Statistics
Federal Government College, Odogbolu, Ogun State. 2003-2006
Senior Secondary School Certificate
Bellina College, Akoka, Bariga, Lagos. 2000-2003
Junior Secondary School Certificate.
The Mazons Montessori Nur/Pry School 1993-2000
Bajulaiye, Lagos
Primary School Leaving Certificate
WORK EXPERIENCE
Head, Customer Service Unit
Mac -Raj Services Limited
2016 till Date
-Communication,enquiries, resource location, data base handling, and correspondence.
-Customer account Maintenances
-Maintaining good customer relationship while upholding confidentiality of key informaition.
-Undertaking of off-hour duty
-Attending to customers' enquiries, complaints and resolution.
Customer retention and business recovery.
-Team members supervision
Tellers TeamLead/Customer Care and Funds Transfer Officer
Wema Bank, Plc
2013 to 2015.
-vault management
-balancing of vault register
-supervision of tellers
-rendering of cash deposit/withdrawal report.
-callover of tellers daily transaction.
Customer Care Officer/Funds Transfer
Wema Bank Plc.
2013 to 2015
- Communication,enquiries, resource location, data base handling, and correspondence.
- Funds Transfer- intra and interbank fund transfer.
-Efficient use of payment platforms e.g Autopay, Remita, NIP,
-Customer account Maintenances
-Maintaining good customer relationship while upholding confidentiality of key informaition.
Undertaking of off-hour duty
-spooling, posting and rendering of reports on international money transfers e.g Western Union, MoneyGram.
Client Service Executive (Relief)
[Stanbic IBTC Pension Managers]
Jan28 -March14 2013
-Communicating with customers on pension matters.
-Attending to customers' enquiries, complaints and resolution.
Customer retention and business recovery.
Corp Member 2011-2012
[Nigerian Petroleum Development Co. Warri Base Office]
-Take audit of materials used in the exploration and production activities of the warehouse and administrative sector of the company.
-Receipt and dispatch payment of vouchers
Transaction Officer
First Bank
Oct 2008-Dec 2009
-Accepting deposits from customers
-Cash withdrawal to customers.
-callover of daily activity and rendering exception report.
-undertaking of off-hour duties.
Industrial Trainee
[Kosofe Local Government Area Secretariat, Ogudu, Lagos]
July 2007-Oct 2007
-Receipt and dispatch payment vouchers.
-Raise payment vouchers for necessary sections.
-Prepare departmental budget with departmental head.
INTERESTSAND ACTIVITIES
Social Development
Ability and willingness to learn
Commitment to excellence
Ability to work under pressure and tight schedule
Excellent oral and written communication skills
Good interpersonal skills with ability to work effectively in a team.
COMPETENCIES
-Strong numerical and analytical stills
-Excellent verbal and written communication skills
-Highly thoughtful and innovative
-Strong ability to deal with issues diplomatically
-Superb teamplayer with inner drive for excellence.
-Always willing and eager to learn.
LANGUAGES
English
Yoruba
LEISURE INTEREST
Reading Educative Literature
Operating Computer System
Interacting with people
Travelling
REFERENCES
Mr. Salami Yusuf,
Project Manager,
Yumifat Enterprises,
12, Adunni Street,
Bariga, Lagos.
Mr. AdenugaAdemola,
Shell Petroleum Development Company
Petroleum Engineer,
Lagos State.
Mr Folorunsho Yinka
Domestic Operations
Jaiz Bank Plc,
Head Office, Abuja
AROBIEKE S. Omobolanle
71,Michael Jackson Crescent,
Gwarinmpa, FCT
Abuja
Nigeria
17th, April 2017.
COVER LETTER
I hereby submit my expression of interest to participate in the recruitment exercise as advertised by your organisation. Apart from being a graduate of Statistics, (with Upper credit grade), I am a dynamic, focused and hardworking person with eyes on the future. This is evidenced in the various commendations I have received both at my present place of work and my previous endeavours. My objective is to contribute constructively towards the achievement of the organizational goals and objectives through hard work, sound integrity and dedication.
I multi-task efficiently as some of my duties involve attending to customers while ensuring appropriate supervision in the unit and also providing reports as at when requested. My sharp intellect allows me to understand businesses quickly and spot errors in the business processes of our clients
With five(5yrs) of banking experience (and still counting) both as a customer service officer and funds transfer officer of a bank at some point and also a Head, Branch Customer Service, I have been opportuned to grow from management and accounting duties to liaising with Businesses and Individual while maintaining customer relationship and upholding the confidentiality of key information. I have good knowledge of MS Office Tools as well as best practice research and documentation to provide quick solutions to finance-related problems. I have developed a passion for business strategy and performance.
Working with a fast-growing organization presents limitless opportunity to explore professional discipline while contributing constructively to the emerging growth. I take interest in meeting new people, trying out new things. Professionalism, honesty and steadfastness have been my tool for achieving results; these i intend to employ if eventually given a chance.
It is hoped that my resume provides exceptional combination of resources required for the job.
Kindest Regards.
AROBIEKE, Sakirat Omobolanle
+234**********, +234**********
**********.********@*****.***
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