Analyst Executive

Resume

Rilang Suting Building No **/* Room No **

783-***-**** U-Block, DLF PHASE 3

*******************@*****.*** Gurgaon - 122008

Career Objective:

Keen to work in an organization where hard work and dedication would be given great opportunity and I can develop along with the company applying my skills for the growth of the company. Executive Summary:

Experienced and motivational Lead Analyst (Operations) knows how to inspire team members to reach client metrics in the pursuit of overall company objectives. Have excellent supervisory and communication skills.

Work Experience:

• Concentrix Daksh India Pvt Ltd: 22nd July’ 16 till 01st June’ 2019. Designation: Subject Matter Expert.

• IBM India Pvt Ltd: 01st Jan’ 13 till 13th Jan’ 16. Designation: Sr. Technical Support Analyst.

Job Responsibilities:

• Manage overall Personnel, performance, and discipline in the assigned area.

• Evaluate operational practices and procedures.

• Provide direction to staff, ensure solution of problems and set priorities.

• Provide internal audit support, as requested.

• Participate in client call & calibration calls.

• Review and analysis of periodic report and metrics.

• Regular team huddles to share individual and team performance data.

• Handle customer complaints (Redressed and Escalation Management)

• Provide and record individual performance, coaching based on performance metrics and call monitoring.

Achievements:

• Awarded: Annual Best Support for Year 2018.

• Awarded R&R: Twice for achieving Highest % in terms of VOC (Voice of Customer) Educational Qualifications:

• B.A Graduate from Umshyrpi College (North Eastern Hill University)

• 12th Passed from Umshyrpi College (North Eastern Hill University)

• 10th Passed from St.Jerome Higher Secondary School (Meghalaya Board Of School Education)

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Hobbies: Listening to Music, playing Cricket & Spending times with Friends and Family. Personal Details:

• Marital Status: Single

• Mother’s / Father’s Name: Rina Suting

• Nationality: Indian

• DOB: 27th July’ 1990

• Language Known: English, Hindi, Khasi & Nepali

• Permanent Address: Block B Room No 7, Pinewood Staff Quarter (Rita Road), Shillong- 793001. DECLARATION

I HEREBY DECLARE THAT ALL THE STATEMENT MADE IN THE APPLICATION IS TRUE AND COMPLETE TO THE BEST OF MY KNOWLEDGE AND BELIEF. PLACE: Delhi

DATED:

SIGNATURE

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