Project Coordinator

Adeeb Niknam

**** **** ***** *****, **********, AZ 85254

858-***-**** ***********@*****.***

Education

Arizona State University

Scottsdale Community College

Summary

Client Services Management Professional with progressive analytical and hands-on consulting approach to creating solutions collaboratively across client organizations to champion, drive, and implement strategy, standards, processes, and procedures that reduce risk, increase efficiency, support business requirements, and enhance business operations. Making it a priority to develop relationships with business functions/units across the global organization and work diligently to understand and recommend solutions to the challenges they face as they relate to hidden cultural and political realities. Influence enterprise-wide and help strengthen existing change management processes and practices, while also implementing and reshaping this new, but core function to be best-in-class.

Skills

Cloud Services (IaaS, SaaS, PaaS): Office365, GSuite

Applications: Gmail, Microsoft Excel, OneNote, Outlook, PowerPoint, Word, SharePoint (On-prem, Online), Exchange, Teams, Skype for Business.

Experience

Jr. Project Manager / Project Coordinator (01/2018 – Present)

SKYY Communications Group – Scottsdale, AZ

Responsible for the oversight and management of application and infrastructure managed services engagements. Working with the clients’ senior leadership team and managed services partners define and own an end-to-end delivery model and associated processes

Partner with the clients’ Operations leader to ensure that the incident, problem, and change management processes are properly followed. Partner with the clients’ applications leaders to ensure that the defect and release management processes are properly followed. Partner with the clients’ finance/operations leaders to ensure that the invoice management process is properly followed

Serve as the initial escalation point for the managed services partner; resolve issues and mitigate risks, facilitate on-boarding of new applications into the scope of the managed services agreement. Serve as the point-of-contact for determining and managing all operating mechanisms associated with the managed services agreements, including metrics reporting, engagement management, operations reviews, business reviews, etc.

Deliver project/program scoping, design, planning, resource requirement definition, project and process SME (as appropriate), leveraging methods appropriate to the program. Coordinate requirements gathering, signoff and submission to. Ensure requirements documentation meets team standards and inclusions. Leverage appropriate tools to support individual phases of the program, provide needed dashboards in support of phases.

Manage project team meetings, action tracking, host kickoff sessions per phase as appropriate. Manage Change Request process at the project and phase level for scope, timelines, resources, and business. Resolving customer escalations; Assessed customer feedback and made delivery and process improvements. Presented executive team with reports.

Shift Supervisor (07/2018 – 08/2020)

Krispy Kreme – Scottsdale, AZ

Overseeing the proper performance of all store activities while training employees and ensuring that employees are working efficiently and effectively. Maintaining adequate staff in retail and production positions. Performing retail tasks as needed, performing production tasks as needed.

Accessing the store’s safe and getting change as necessary while ensuring security & cash handling standards and procedures are met and enforced. Locking doors and closing at night.

Knowledgeable of Krispy Kreme history, product & current promotions.

Model exceptional customer service skills for employees and ensuring customers are being cared for properly while promoting customer service-oriented atmosphere in store. Handle difficult customer situations professionally while maintaining a pleasant and courteous demeanor.

Fill customer orders accurately and quickly, including products, condiments, and change and exhibiting suggested selling behaviors such as: second dozen, up-selling other products, and up-selling in sizes.

Operating the POS system and other retail equipment, e.g. coffee and soda machines, in the proper manner. Operating drive-thru equipment (POS and headsets) to achieve an average drive-thru time of 30-45 seconds or less. Operating processing equipment while adhering to the company product standards.

Assisting in training and development of Team Members and handle customer and employee complaints or concerns professionally. Assisting management with staff scheduling and team building. Assisting with execution of corporate initiatives (i.e. Marketing, HR policies and procedures).

Shift Supervisor (12/2016 - 04/2018)

Menchies – Scottsdale, AZ

Overseeing the proper performance of all store activities while training employees and ensuring that employees are working efficiently and effectively. Maintaining adequate staff in retail and production positions. Performing retail tasks as needed, performing production tasks as needed.

Accessing the store’s safe and getting change as necessary while ensuring security & cash handling standards and procedures are met and enforced. Locking doors and closing at night.

Knowledgeable of Menchies history, product & current promotions.

Model exceptional customer service skills for employees and ensuring customers are being cared for properly while promoting customer service-oriented atmosphere in store. Handle difficult customer situations professionally while maintaining a pleasant and courteous demeanor.

Fill customer orders accurately and quickly, including products, condiments, and change and exhibiting suggested selling behaviors such as: second dozen, up-selling other products, and up-selling in sizes.

Operating the POS system and other retail equipment, e.g. coffee and soda machines, in the proper manner. Operating drive-thru equipment (POS and headsets) to achieve an average drive-thru time of 30-45 seconds or less. Operating processing equipment while adhering to the company product standards.

Assisting in training and development of Team Members and handle customer and employee complaints or concerns professionally. Assisting management with staff scheduling and team building. Assisting with execution of corporate initiatives (i.e. Marketing, HR policies and procedures).

Sales Consultant (2015-2016)

Autowits – Scottsdale, AZ

Proficiently selling a wide range of used vehicles, all makes and models.

Keep and active social media presence to reach new customers.

Attend automobile auctions to look for suitable vehicles.

Stay up to date on current and upcoming financing options.

Maintain friendly and professional customer interactions to keep doors open and close sales.

Developed tool with vendor to track personal sales opportunities potential deals, and finished contracts.

Used networking opportunities to create successful, on-going customer relationships.

Consulted with members of other departments to complete sales transactions.

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