Service Representative Customer

Curriculum Vitae of

INNA PATRICIA E. PINEDA

Mobile # 091********

Email: ************@*****.***

Address: B6 L28 NHC Rd NHC Vill. Brgy.186 Tala Caloocan City

EMPLOYMENT HISTORY: (Present to Past)

Position : Help Desk Support

Company : IQVIA Solutions

Location : 3rd Floor, The 30th Corporate Center Meralco

Avenue San Antonio Pasig City 1604

Inclusive Date : April 2019 – February 2020

Duties and Responsibilities:

-Provide technical assistance and support for incoming queries and issues related to their system, studies or account.

-Write training manuals.

-Creating new users account.

-Assure that the clients concern about their study is answered.

-Part of the QA POC of the team

-Graduated Skill Enhancement Training (2019)

Position : Customer Service Representative

Company : TELETECH PHILIPPINES

Location : Level 1 & 2 Robinson’s Place Nova Market

Quezon City, Metro Manila, Philippines

Inclusive Date : February 2017 up to November 2017

Duties and Responsibilities:

-Effectively manage large amounts of incoming calls

-Identify and assess customers’ needs to achieve satisfaction.

-Build sustainable relationships of trust through open and interactive communication.

-Provide accurate, valid and complete information by using the right methods/tools.

Position : Customer Service Representative

Company : TELEPERFORMANCE PHILIPPINES

Location : Corner Regalado Avenue, Quirino Highway,

Quezon City, Metro Manila, Philippines

Inclusive Date : November 2015 up to November 2016

Duties and Responsibilities:

-Meet personal/team sales targets and call handling quotas.

-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

-Keep records of customer interactions, process customer accounts and file documents.

Position : Freelance Video Editor

Company : ABS-CBN Corporation

Location : SGT. ESGUERRA AVENUE Corner Mother

Ignacia St. Quezon City 1103

Inclusive date : AUGUST 2011 up to OCTOBER 2014

Duties and Responsibilities:

-Manipulate and edit film pieces in a way that is invisible to the audience

-Take a brief to grasp production team’s needs and specification

-Trim footage segments and put together sequence of the film

-Input music, dialogues, graphics and effects

-Create rough and final cuts to ensure the logical sequencing and smooth running of the film

Position : Self-employed / Business Owned (Secretary)

Company : AERYCK Enterprises

Location : #216 WWP Road, NHC Village, Tala Caloocan City, Philippines

Inclusive Date : June 2013 up to July 2017

Duties and Responsibilities:

-Engaged in manufacturing quality yet affordable uniforms, casual and formal dresses for all occasions.

-Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

-Complete forms in accordance with company procedures.

SPECIAL SKILLS:

-Developed Computer skills: Microsoft Word, Microsoft Power Point,

Microsoft Excel, Avid Media Composer 6.2 and Adobe Premiere CS5.

-Sensitivity to cultural differences and customer’s variety needs.

-Ability to adhere to all organizational policies and procedures.

-Strong interpersonal skills-able to collaborate with people.

-Demonstrated ability and multitask.

-Dedicated and hardworking individual.

-Knowledgeable of using Zendesk

EDUCATION:

2010 OUR LADY OF FATIMA UNIVERSITY QUEZON CITY

Bachelor of Science and Nursing

2009 IMMACULATE HEART OF MARY SCHOOL LAGUNA

High School

2005 HILLSDALE ACADEMY SAN JOSE DEL MONTE

Elementary BULACAN

CHARACTER REFERENCES:

MARJORIE TAN

IQVIA SOLUTIONS – System Support Analyst

3rd Floor, The 30th Corporate Center Meralco

Avenue San Antonio Pasig City 1604

Mobile No: 090********

·JONNA MAE DAVID

TELETECH NOVALICHES – QSS Support

Level 1 & 2 Robinson’s Place Nova Market

Quezon City, Metro Manila, Philippines

Mobile No.: 090********

·ANTONIO LAMOSTE

TELEPERFORMANCE PHILIPPINES – PMS assistant manager

14 Floor, Octagon Building, San Miguel Avenue,

Ortigas Center, Pasig, 1605 Metro Manila

Mobile No.: 091********

·MARY GRACE LIGON

ABS-CBN Corp. – Master Editor

SGT. ESGUERRA AVENUE Corner Mother

Ignacia St. Quezon City 1103

Telephone No.: 02-924-4101

Contact this candidate