Customer Service

ROBERT P. SPEAR

*** **** ********** ******, *** *C

New York, NY 10033

203-***-**** cell

**********@*****.***

AREAS OF EXPERTISE:

Customer service/ / 20+ years in Call Center environment/ Mutual Fund & Corporate Proxy Solicitation/ Telemarketing/ Market Research Interviewing/ Marketing/ Database management/ Receptionist.

TECHNICAL PROFICIENCIES:

Windows 10, MS Word, Excel, PowerPoint; Photoshop; Outlook; Internet; Sales Force, ACT, QuickBooks; AS400 & in-house financial programs.

EMPLOYMENT:

2002 – 2020 National Financial Services Guilford, CT

Call Center Customer Service Rep./Telesales Rep./ Marketing Assistant

{Insurance CSR & investment data research and collection for the firm’s financial planners.}

- Worked in company call center, making from 50 to 250 calls per day, depending on campaign & need.

- Managed client databases and account pre-& post-sales support.

- Developed new telemarketing target and greatly increased sales opportunities.

- Developed and implemented telemarketing campaigns.

- Schedule management & travel arrangement.

2000 – 2002 USA Network NY, NY

Executive Office Receptionist

- Answered multiple calls through a 22-line Meridian console.

- Handled mail management for upper level executives.

- Kept meeting and conference schedule for senior management.

1996 -1999 Georgeson Shareholder NY, NY

Call Center Shareholder Services Rep/Telemarketer

{Mutual fund & corporate proxy solicitation.}

-Worked as both a Telemarketer and a Shareholder Services Rep. for over 3 years in a Call Center environment; 250 – 400 calls per day.

EDUCATION:

Bachelor of Arts in Communications

Hunter College, New York, New York

*References furnished upon request.

Contact this candidate