Assistant Customer Service

MACHELE HAYFRON

PROFESSIONAL SUMMARY

Ambitious Entry Level Human Resource Administration professional who has a comprehensive understanding of labor laws and benefits administration

Organized and motivated employee able to apply time management and organizational skills in various environments

Forward-thinking individual with strong interpersonal and multitasking skills

Self-motivated professional with 6 years of administrative experience and 10+ years of customer services experience

EDUCATION

Master of Science: Human Resource Management 2020

Walden University, Minneapolis, Minnesota

Bachelor of Business Administration 2003

University of Central Arkansas, Conway, Arkansas

PROFESSIONAL EXPERIENCE

Benefits Analyst, Trane Technologies (Contractor), Davidson, NC 06/2019 to 02/2020

Determined employee benefit practices by benchmarking best practices; researching industry and employment trends; tracking legislation and estimating impact

Recommended employee benefit programs by examining, evaluating, and optimizing employee understanding, acceptance, and interests, costs, regulatory requirements, and competitive advantage

Explained employee benefits by conducting meetings; preparing written and graphic announcements and explanations; responding to requests

Provided management planning and control information by collecting, analyzing, and summarizing employee benefit data and trends

Maintained employee confidence by keeping benefit information confidential

Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Accomplished human resources and organization mission by completing related results as needed

Answered employee questions

Processed incoming mail

Created and distributed documents

Maintained computer system by updating and entering data

Participated in benefits tasks, such as document resolutions, reconciling benefits packets, and approved packets for payment

Income Maintenance Caseworker II, Cabarrus County Human Services, Kannapolis, NC 05/2018 to 08/2018

Determined eligibility based on Federal, State and County policies for disabled and aging population

Maintained complete and accurate records for a caseload of 50 plus

Responded to complaints of clients, advocates, professionals, and the community related to eligibility.

Assessed clients' needs, make referrals when appropriate to other Social Services community- resources

Educated community agencies about services available with local social service agency

Represented county in agency conferences, appeals, and hearings in a confident manner

Income Maintenance Investigator II, Harnett County Social Services, Lillington, NC 05/2017 to 04/2018

Reviewed applications for welfare and conduct detailed investigation on suspected fraudulent receipt

Initiated prosecution process against suspected person for applying and receiving public assistance fraudulently

Coordinated with the respective state welfare departments and law enforcement agencies

Located and interview people suspected of having obtain welfare in illegal ways, and witnesses

Collected, preserved, and analyzed testimony of suspected individuals and witnesses

Prepared detail reports necessary for filing complaints against the frauds

Income Maintenance Caseworker I, Cumberland County Department of Social Services, Fayetteville, NC 09/2016 to 05/2017

Determined client eligibility for Food and Nutrition benefits

Assisted clients with the application and recertification process

Informed clients of their rights and responsibilities

Maintained large caseload and adapt to providing services for two programs

Efficiently utilized office equipment, interagency software, and Microsoft Office in order to achieve deadlines and stay updated on case notes

Tax Filer Technician, Rose Barracks Vilseck Law Center, Vilseck, Germany 12/2007 to 05/2009

Advised clients in the tax preparation process and prepare and file tax documents

Took incoming calls from clients to answer tax questions and set up tax preparation appointments

Ensured the confidentiality of each client by following all company procedures regarding information handling

Increased the business by promoting our services and expanding our client base

Attended to the needs of clients to inspire them to refer the service and come back the following year

Civil Litigation Assistant, Nuvell Financial Services Corporation, Little Rock, AR 03/2004 to 05/2005

●Provided administrative support for a civil litigation department of 8 people

●Assisted with preparation of legal packets electronically

●Assisted with special projects/reports and activities

●Assisted customer service call center with customer calls and payments

ACCOMPLISHMENTS

Graduate Certificate in Human Resource Management – 2019

Harnett County Department of Social Services Helping Hand Award – Harnett County Social Services – 2018

National Career Readiness Certificate – 2016

Commanding General's Helping Hand Award - 165th Infantry Brigade – 2013

Commanding General's Helping Hand Award - 165th Infantry Brigade – 2012

Commanding General's Helping Hand Award - Fires Squadron, 2nd Stryker Calvary Regiment - 2009

The Artillery Order of Molly Pitcher – Fires Squadron, 2nd Stryker Calvary Regiment - 2008

Family Readiness Group Certificate of Appreciation - 1st Battalion, 61st Infantry Regiment - 2008

Loss prevention award – Lowes Homes Improvement Center 2003

Customer first award – Lowes Homes Improvement Center 2003

11726 Devilwood Dr. Potomac, MD 20854 Mobile: 803-***-****

Email:*********@*****.*** Website: https://www.linkedin.com/in/machele-hayfron-63117246/

linkedin.com/in/machele-hayfron-63117246

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