KOJO REED,M.A.

**** ******* *** *, ******** Park, MN 55443

adf8rk@r.postjobfree.com/ Ph: 571-***-****

1

SUMMARY

A driven individual who requires minimal supervision to perform everyday functions and unique tasks/projects. Possesses a positive and professional attitude at all times, as well as a strategic, big-picture approach to situations, with an abundance of results orientation. Also possesses organizational skills needed outside of everyday responsibilities to facilitate meetings, conference/stand up calls, status updates, unique technical operations and initiatives within the company.

EXPERIENCE

● EDI: Prior engagement with Implementation

practices, interpretation and thorough

understanding of specifications and

troubleshooting of data issues. Building

specifications in order to adhere/map to client

mapping standards/business requirements.

● SQL: Particularly experienced with Microsoft

SQL server and Oracle SQL Developer, with

the adaptability to company-specific databases,

servers and tables. Certified in SQL at

Intermediate level.

● Command prompt: Proficient in searching for

data via command lines in order to locate

necessary documents within system.

● SSIS: Utilized SSIS to import daily and weekly

data for clients to utilize for analysis and create fiscal year calendars for clients to view in order to better understand sales trends.

● iDoc: Interfaced with, analyzed and built

business requirements based on iDoc

structure and need to map corresponding

elements to internal mapping structure in

order to meet client need and map to/from

specified business requirements.

● XML: Utilized XML with relevance to mapping

of data elements within documents

transmitted in SAAS industry.

Comma Delimited/Fixed Length files:

Ability to read comma delimited and fixed

length files, interpret which positions within

which data should populate, as well as to

cross reference segments between file

formats.

● FTP: Proficient in FTP protocol, testing,

handling and monitoring hosted FTP. Specific

example includes FileZilla.

KOJO REED,M.A.

3516 Daylily Ave N, Brooklyn Park, MN 55443

adf8rk@r.postjobfree.com/ Ph: 571-***-****

2

POSITION HISTORY

IT Business Analyst II

C.H. Robinson Worldwide

April 2016- July 2019 Eden Prairie, Minnesota

The EDI Business Analyst role requires critical thinking, analytical skills, technical aptitude and ability to build various business requirements and thoroughly test based on the needs of clients’ volume of data. The team- oriented aspect of this position is integral to the day-to-day and overall success of the individual business analyst and to the delivery of satisfactory results to the client, as it directly impacts their business operations.

● Collaborate with developers on the team in order to validate business requirements in accordance with mapping logic to process successful data for client utilization

● Incorporate Agile methodology to participate in daily stand up calls, as well as twice weekly “grooming” calls in order to score difficulty level of tasks in order to prioritize workload.

● Communicate on a daily basis with business partner in order to understand future states, long-term goals, project timelines and requested business requirements as conveyed by the end user/client.

● Test validity of data based on requested business requirements and troubleshoot in order to decipher between customer-initiated data errors and system limitations.

● Deliver results based on successful testing in a timely manner/by projected go-live dates. EDI Analyst

SetSight Software

September 2012 – February 2016 Minneapolis, Minnesota The EDI Analyst role required extensive knowledge of EDI Standards, documents and data flow. With this basis, the main objective within this role was to ensure that the SetSight client received data/documents in a timely manner. This allowed for tracking of commissions within their unique databases, thus continuing to positively impact their business with their suppliers, as EDI was a large portion of SetSight’s business.

● Maintain and initiate flow carbon copy data for reps who provide sales presence for suppliers.

● Use SQL Server and SSIS to import daily and weekly data for clients to utilize for analysis and Create fiscal year calendars for clients to view in order to better understand sales trends

● Use SQL Server in order to locate data needed for client databases in order to track their commissions in company-specific software

● Use command prompt to locate necessary documents within system and also execute commands to pull archived data in order to import into client-specific databases when needed

● Frequently create FTP folders for clients in order for partners to push data to server using created/provided credentials.

● Liason for Target Business Partner Data. Involves initiating subscriptions of vendor data for inventory and sales files to import into SetSight’s system in order for rep groups to track sales numbers. .

● Outside of daily responsibilities, enforce Employee Code of Conduct practices and facilitate daily stand- up meetings for previous day review and current day tasks KOJO REED,M.A.

3516 Daylily Ave N, Brooklyn Park, MN 55443

adf8rk@r.postjobfree.com/ Ph: 571-***-****

3

Consultant- File Integration

SPS Commerce Inc

June 2012 – September 2012 Minneapolis, Minnesota The File Integration Consultant position was a senior role to the File Integration Associate Consultant position. The objectives for the consultant included meeting the timelines within the projects assigned. The consultant was required to demonstrate leadership by way of efficient internal and external communication/proactiveness, in addition to extensive knowledge of the product and processes. These requirements were to be met in order to successfully move a project to production status.

● Test retailer and supplier-specific data to validate file formats through testing with multiple platforms.

● Use multitasking abilities and refined communication skills within project team in order to manage projects.

● Assure SPS customers of the analyst’s concern of project time sensitivity, thus yielding efficiency.

● Proactively and in an innovative manner, create/drive initiatives within the team to improve processes and working experience for the department and company as a whole.

● Mentor 1st tier analysts in increasing efficiency and testing in a quality manner in order to effectively meet deadlines and department goals.

Associate Consultant/Implementation Analyst-File Integration SPS Commerce, Inc

April 2010 – June 2012 Minneapolis, Minnesota

The File Integration Associate Consultant position included such objectives as meeting the timelines within the projects assigned. The demonstration of leadership was necessary to move toward promotion. In addition, extensive knowledge of the product and processes was essential. These requirements were to be met in order to successfully move a project to production status.

● Work within the implementation team, with project manager, business analyst and implementation analyst) to test retailer-specific data, validating file formats through testing with multiple platforms.

● Use multitasking abilities and refined communication skills in order to help manage projects and meet deadlines/stay within timelines.

Senior Customer Operations Analyst

SPS Commerce, Inc

January 2010 – April 2010 Minneapolis, Minnesota The Senior Customer Operations Analyst was a role acquired after promotion from the Customer Operations Analyst position. Responsibilities entailed leadership within the Customer Operations team in order to collectively troubleshoot and support the product that customers utilized to work with their live EDI data successfully.

● Assisted other analysts in troubleshooting and resolving issues brought to attention by customers.

● Took escalated inbound calls that required attention of a senior analyst or that were based on dissatisfaction with resolution time of any level role in the company. Leadership was to be demonstrated in order to work toward promotion. Responsibilities entailed troubleshooting and support of the product that customers utilized to work with their live EDI data successfully. issue.

● Used tools obtained through seniority and improvement of skill set to perform more advanced technical duties, assisting newer team members in completing tasks and ultimately delivering to customers.

KOJO REED,M.A.

3516 Daylily Ave N, Brooklyn Park, MN 55443

adf8rk@r.postjobfree.com/ Ph: 571-***-****

4

Customer Operations Analyst

SPS Commerce, Inc

March 2008 – January 2010 Minneapolis, Minnesota The Customer Operations Analyst was an entry-level position in which responsibilities entailed troubleshooting and support of the product that customers used to work within their everyday EDI operations.

● Took inbound calls from customers in order to troubleshoot technical limitations as well as track data flow between supplier and retailer.

● Used communication skills to guide customers through the web portal and explain how products work, ensuring usability.

● Followed correct procedure to escalate more advanced issues and dissatisfaction-related calls to senior- level analysts and/or management team members. Credit Manager

Wells Fargo Financial

June 2007 – January 2008 Plymouth, Minnesota

The Credit Manager position contained the function of seeking out specific needs that a customer may not have known that they possessed. This was done in order to restructure the customer’s debt, eventually helping to eliminate it. The manner in which this was done was to provide the customer with options in the form of products that were competitive with those that they were using at the time to manage their debt load.

● Excellent at conducting outbound calls to leads in order to create business.

● Outstanding phone skills yielded by ability to explain products, services, and scenarios to clients.

● Seasoned in establishing rapport and relationships with customers.

● Generated sales through contact of leads in company prospect lists.

● Thoroughly reviewed and analyzed customer accounts to best tailor to financial needs.

● Maintained customer pipeline via affiliate referrals. Bookseller

Barnes and Noble Booksellers

July 2005 – September 2008 Maple Grove, Minnesota

● Bookseller

● Conducted bookseller reports and accurately maintained store cash drawer balances

● Exceptionally conducted sales of customer memberships, placed customer orders

● Systematically maintained store inventory

KOJO REED,M.A.

3516 Daylily Ave N, Brooklyn Park, MN 55443

adf8rk@r.postjobfree.com/ Ph: 571-***-****

5

EDUCATION

Master of Arts, Organizational Leadership

Bethel University

September 2008-May 2010 Arden Hills, Minnesota

Bachelor in Business Administration

Concordia University, Saint Paul

September 2003-May 2007 Saint Paul, Minnesota

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