Customer Service
Resume:
Sherilyn S. Tan
************@*****.***
*** ********* ****** ******* *, Valenzuela City
Career Objective
To seek challenging assignment and responsibility with an opportunity for growth and career advancement as successful achievements.
Experience
Customer Service Associate- January 2018 – Present
Citystate Savings Bank Inc.
Responsible for:
Process opening of accounts.
Handle customer complaints or concerns
Respond to customer calls and emails and answer questions about products and services
Log all contacts in our customer database system accurately
Perform general administrative tasks, such and copying and filing
Generate monthly, quarterly, and annual reports for management
Jewelry Appraiser March 16, 2016 – Present
Citystate Savings Bank Inc.
Responsible for:
●Inspected jewelry for blemishes defects.
●Processed all documents regarding Jewelry Loan.
●Cross-selling the bank’s products and services such as Salary Loan, Business Loan and Car Loan
●Preparing daily and monthly reports
●Performing branch clerical duties
●Assisting with cross-training of new or less experienced staff members
Jewelry Appraiser – January 2003- October 2014
Villarica Pawnshop Inc.
Responsible for:
Advises customer on quality, cuts, or value of jewelry and gems in selecting mountings or settings for gems.
Informs customer of various grades of jewelries movements type of services we could offer.
Performs other duties as described under Salesperson ; and Branch Manager.
May estimate cost of jewelry for pawning.
Displays and sells jewelry watches.
Advises customer on quality, cuts, or value of jewelry and gems in selecting mountings or settings for gems.
Cross sell the other services offerd by the company.
Monitoring of Monthly Sales of the branch.
On-the-job training March 2002
Honda Cars – Balintawak Quezon City
●Answering phone calls, receiving mail/files.
Education:
University of the East (Caloocan)
●March 2002 Bachelor of Science in Business Administration Major in Management
Meycauayan College
●March 1998 High School
Coloong Elementry School
March 1994 Elementary
Seminars Attended:
Customer Service Training
Citystate Savings Bank Inc.
February 23, 2019
●Insta Pay and Peso Net Seminar
Citystate Savings Bank Inc.
February 23, 2019
●Personality Development Training
Citystate Savings Bank Inc.
February 2, 2019
●BCP Testing Structured Walk-Through Exercise
City State Saving Bank, Inc.
June 30, 2018
●Training on Check and ID fraud Detection
City State Saving Bank, Inc.
April 28, 2018
●Signature Verification and Forgery Detection
City State Saving Bank, Inc.
October 28, 2017
●Peso and Dollar Counterfeit
City State Saving Bank, Inc.
July 29, 2017
●BSP Cir. No. 706 as Amended by BSP Cir. No. 950
City State Saving Bank, Inc.
July 07, 2016
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