Manager Service
Resume:
Curriculum Vitae
Over * years of experience in tourism & hospitality and 3 years in administration which I believe would be an asset to an organization that has a reputation for exceptional service. Highly motivated, a great team player and has strong team- working abilities.
WORK EXPERIENCE
Suha, JBR Hotel Apartment
Administration, Reservation & Revenue
Feb 2020 – Apr 2020
Responds to inquiries from guests, travel agents, and referral networks concerning reservations, rates, packages and promotions.
Receives booking requests through telephone, online travel agencies and sales office.
Ensures revenue is maximized by up-selling guest rooms and recommending hotel facilities.
Provides prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand standards.
Knowledgeable in EPMS System.
Arabian Engineering Company, Ltd. (Arenco)
Executive Secretary
May 2016 – Apr 2019
Organize department meetings, conference and company gatherings.
Reviews project progress reports to be sent to all respective departments and project engineers.
Ensures all employees have legal documents.
Updates and maintains database and manual filings.
Carries out any other duties & responsibilities assigned by the Manager.
Knowledgeable in ERP System.
Two Seasons Hotel, Dubai-UAE (former Gloria Hotel & Apartments) Guest Service Agent
Apr 2014 – Mar 2015
Millennium Hotel & Resorts, Doha Qatar
Guest Service Agent
Dec 2012 – Mar 2014
Ramada Downtown Hotel Apartment by Wyndham Worldwide Guest Service Agent
Oct 2011 – Dec 2012
Sember G. Tapec
Dubai, United Arab Emirates
Mobile: +971-*********
***********@*****.***
Curriculum Vitae
Perform accurate check-ins and check-outs of guests as per company standards.
Handling guest’s complaints and taking action in a timely manner.
Engage with each guest as a unique individual and listen attentively to their requests.
Handling guest’s complaints and taking action in a timely manner.
Maintain an up to date knowledge of the hotel and local services, respond to guest queries and maintain awareness of guest profile through guest history system
Establish, promote and maintain good public relations while meeting or exceeding guest expectations.
Knowledgeable in Opera System.
EDUCATION
Bachelor of Science in Tourism Management
Pines City Colleges, Baguio City, Philippines
ACHIEVEMENTS
Cherry of the Month for June 2013
Employee of the Month Award for October 2012
Employee of the Month Award for June 2012
Employee of the Month Award for March 2012
PERSONAL DATA
Gender : Male
Marital Status : Single
Nationality : Filipino
Language Spoken : English, Filipino & basic Arabic REFERENCES
Ms. Edel May Quirit
Cluster Sales Manager
Suha Hospitality
***********@*****.***
Ms. Ma. Jamila Villalobos
Human Resource & Training Manager
Suha Hospitality
****************@*****.***
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