Social Media Manager

Ciciley J. Fredericks

Phone: 240-***-**** E-Mail: *******.**********@*****.***

Professional Summary

A creative social media professional bringing over ten years of creative marketing, customer service, and management experience. Excellent organizational, attention to detail, and written communication skills. Proven skills in project coordination and production, social media engagement, and managing and supporting C-level executives. Looking to grow professionally as a Project Manager within the next five years. Organized, focused and always prepared to go the extra mile for on-time content delivery. Education

Bachelor of Science, Marketing, 2013 The Art Institute of Philadelphia Social Media Coordinator Design Army Washington DC, USA November 2019 – August 2020

• Managed scheduled posts to social media

• Used Iconosquare schedule according to analytics for each client

• Used InDesign to build project plans

• Scheduled social media posts in Iconosquare

• Monitored engagement on posts

• Managed the creation and publishing of relevant, original, high-quality content for all social channels

• Identified and improved organizational development aspects

• Implemented a content editorial calendar to manage content and plan specific, timely marketing campaigns.

• Managed or oversee social advertising for each brand Office Manager and Executive Assistant Design Army Washington Dc, USA November 2019- April 2020

• Managed Design Army Office and assist Chief Creative Officer (CCO), Pum Lefebure.

• Coordinated all aspects of meetings, travel, trainings, and other events.

• Monitored deadlines, follow up on delegated tasks, and provide appropriate reminders.

• Shipping receiving and logistics coordination

• Collaborate closely with senior leaders and teams.

• Maintained high-level contacts of a complex and confidential nature both inside and outside the organization.

• Planned Design Army events such as Christmas party, birthdays and hosting large clients in-house

• Manage CCO’s schedule, meeting on a daily

Account Manager and Consultant Architectural Ceramics Rockville, MD March 2019- June 2019

• Facilitate staff meetings by structuring agendas, taking notes, and organizing work streams

• Calculated square footage of area to be tiled

• Conducted client consultations and presented project plan and budget forecasts. Management and Marketing Experience

• Provided clients with personalized design solutions that are consistent with their lifestyle, preferences and budget

• Regularly used CRM (Salesforce) platform to manage business and communication

• Working closely with trades people to finish and complete projects to completion

• Account development and management

• Settled money at end of day when floor manager is scheduled off Account Coordinator and Liaison ALTA IT Services Rockville, MD June 2017- March 2018

• Maintained supervisors calendar and scheduled accordingly

• Regularly used CRM platform to manage communication with clients

• Served as a liaison with clients and partners on behalf of Sales and account Reps

• Provided Executive administrative and organizational support to Senior Management

• Planned, coordinated, and executed varying types of internal and external meetings and events such as leadership, regional and team offsite events, management meetings, speaking engagements, cross-functional activities

• Compiled spreadsheets via Excel to effectively update data requests, contracts, agreements, license terms, contractor changes, emails, documents, etc.

• Developed additional marketing and communication materials such as an info datasheet

• Analyzed trends in the market in order to effectively assist recruiters Leadership Experience

Assistant Store Manager Worth NYC Arlington, VA June 2018 – March 2019

Managed and mentor sales staff

Developed relationships with local businesses to increase brand awareness

Recruited, Hired, Trained and developed sales talent

Merchandised new product effectively

Prepared inventory reports by analyzing and categorizing product

Performed performance reviews to employees to measure success

Identified and resolved customer service complaints

Increased traffic by planning and marketing store events Assistant Store Manager Chico’s FAS Arlington, VA June 2014 – July 2016

Recruited, Hired, Trained and developed sales talent

Decreased store shrink by 12% overall and effectively cleaned house

Tracked, collated and maintained inventory of marketing materials

Prepared inventory reports by analyzing and categorizing product

Performed performance reviews to employees to measure success

Identified and resolved customer service complaints

Increased traffic by planning and marketing store events

Communicated store success by collecting, analyzing, and communicating business to District Manager

Developed and maintained client relationships by sending regular direct mailers

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