Manager Case

TEQUILA ROBINNS

****Armstrong Mills Rd., Lexington KY 40515

●Email: ************@*****.*** Telephone: 859-***-****

Detail-oriented professional with proven experience providing decisive leadership and communication skills. Methodically conducts proper research and analysis of tasks given in a timely and professional manner. Provides leadership with all the information needed to make fully informed decisions on actions affecting personnel. Collaborative team player with ownership mentality and a record of accomplishment of delivering the highest quality strategic solutions to resolve challenges, propel business growth.

EXPERIENCE

JUNE 2018 TO PRESENT

CASE MANAGER

Conduent - Lexington, KY

-Responsible for the management and oversight of consumer case files on a daily basis

-Initiate paperwork with consumers to gather information for initial documentation of representation with the .

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-Coordinate case management services with partners and help with providing case management services to consumers when needed

-Meticulously conducts case closures by filing documentation in accordance with stated guidelines and workflows

-Maintain over 97% accuracy rate for all documentation processed during audit by state government

-Assist team leader and members with administrative tasks as needed

APRIL 2017 TO PRESENT

HOME HEALTH AIDE

Home Instead Senior Care - Lexington, KY

-Responsible for the health and welfare of elderly clients

-Provide leadership and training on tasks to assist in client building autonomy

-Assist clients with conducting personal hygiene

-Plan and coordinate logistics for travel to and from appointments

-Assist with meal plans and preparations

AUGUST 2016 TO MARCH 2017

COMMUNICATIONS SPECIALIST

Life Skills – Cleveland, Ohio

-Lead development of presentations to increase the number of positive customer relationships

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MAY-2016 - AUGUST-2017

DEBT RECOVERY SPECIALIST

Dial Of America, Westlake ohio

EDUCATION

2017- PRESENT

BACHELOR OF SCIENCE IN ADMINISTRATION,

-Dean’s List

-GPA 3.7/4.0

ASSOCIATE OF ART SCIENCE

ASHFORD UNIVERSITY

-GPA.3.0

SKILLS

-Exceptional oral and written communication

-Fast learner

-Master in communications

-Strategical thinker with exceptional problem resolution skills

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