Customer Service Safety
Resume:
Key Skills
Professional Experience
Store Support Manager
Sacramento Natural Foods Co-op
**/**** – Present Sacramento, California
-Develop and strategically implement all store safety and security programs, plans, and trainings in accordance with all local, state, and federal government laws and regulations.
-Develop, deliver, and implement all storewide emergency procedures, trainings, and annual updates.
-Strategically create, develop, and implement tactical plans, goals, and objectives that align with Co-op organizational strategies.
-Support strategic planning by developing, updating, and managing the implementation of operational policies, procedures, and programs in order to meet organizational goals.
-Plan, organize, manage, and execute store projects from inception to completion.
-Manage daily store support operations for service, safety, security, loss prevention, facilities maintenance, and storewide receiving in a $45+ million per annum cooperative retail grocery store.
-Protect employee, member, customer, and community interests by resolving incidents of safety and security while delivering excellent customer service in a high traffic retail environment.
Safety & Security Manager
City Market / Onion River Co-op
02/2008 – 08/2017 Burlington, Vermont
-Develop and strategically implement store safety and security programs, plans, and trainings in recognition of all local, state, and federal government laws and regulations.
-Develop, deliver, and implement all storewide emergency procedures, trainings, and annual updates.
-Maintain and support the daily operations in a $40+ million per annum cooperative retail grocery store.
-Protect all employee, member, customer, and community interests by responding to all incidents of safety and security while delivering excellent customer service in a high traffic retail environment.
-Resolve incidents of safety, theft, and fraud by conducting investigations and maintaining physical security standards.
-Monitor, review, update, and maintain CCTV security system.
Executive Team Leader of Assets Protection
Target Corporation
07/2004 – 02/2008 Boynton Beach, Florida
-Thoughtfully and professionally select and train a team to execute and maintain programs with regards to safety, theft, and fraud protection in a $50+ million per annum retail store.
-Responding to all in-store situations and acting as a direct liaison to upper management and local law enforcement while delivering excellent customer service.
-Investigating and resolving all internal and external incidents of safety, theft, and fraud while partnering with market investigations and local law enforcement.
Education
Bachelor of Science in Criminal Justice
Florida International University
04/2004 Miami, Florida
Trainings and Certifications
-Certified Forklift Trainer, Ives Training Group
-CPR Certified
-ServSafe Certified
-Wicklander-Zulawski Interviewing and Interrogation
-Loss Prevention Foundation, Loss Prevention Certified (LPC)
Technical Proficiency
-Network, Digital, and Analog CCTV systems, including installation and maintenance.
-Computer based technologies, Microsoft and Apple suite of applications.
Soft Skills
-Demonstrated project management experience and skills.
-Ability to provide gracious leadership and direction to a diverse group of people.
-Ability to handle multiple tasks under pressure and consistently meet tight deadlines.
-Excellent written and oral communication skills.
-Highly organized, honest, dedicated, motivated, and professional.
Paul H. Feiner
**********@*****.***
1160 Alder Tree Way, Apt. 352. Sacramento, CA. 95831
*Looking to relocate to the New England Area
Physical Security
Project Management
CCTV
Safety
Operations
Emergency Preparedness
Loss Prevention
Training Development
Natural Foods
Emergency Management
Customer Service
OSHA
Policy Development
Asset Protection
Surveillance
Security
Investigations
Co-op
Retail
Program Development
Grocery
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