Admin. Assistant/Customer Service
Resume:
LISA MARVIN
Las Vegas, NV *****
*********@*******.***
#readytowork
Authorized to work in the US for any employer
Field Support Assistant
Ecolab - Las Vegas, NV
March 2020 to May 2020
After 5 years of employment with Ecolab I had taken time (2years) to pursue personal interest and potential business opportunity’s outside of the company. After loosing my partner/K9 I reapplied and was rehired with Ecolab. I accepted my new position in March but was never able to formally start as the community was shut down to COVID and the local office closed. After realizing the shutdowns would last more than what was initially expected, Ecolab informed me that they were no longer able to fill the local position and the decision to withdraw the offer of employment was communicated May 1. K-9 HANDLER
DTA SECURITY LAS VEGAS NV - Las Vegas, NV
March 2019 to September 2019
Worked On As Needed Basis as K9 Handler until the loss of my K9 in September. I still have the opportunity to pick up events as a Security Guard if I choose.
• Provided Explosive Detection K9 and event security services at the Las Vegas Convention Center for the National Association of Broadcasters and Recon/International Council of Shopping Centers conventions Event Security
SECURITY LAS VEGAS NV - Las Vegas, NV
2019 to 2019
• Provide Event Security Services on as needed basis ADMIN. LEAD SERVICE AGENT AND CUSTOMER SERVICE
RETURNS, EXPEDITE AND TRACING DEPARTMENT - Eagan, MN 2013 to 2018
ECOLAB EAGAN MN/TELECOMMUTER LAS VEGAS NV 2013-2018 L
WORK EXPERIENCE
• Provided superior customer service following company objectives and goals
• Dispatched Reps for service/sales calls
• Oversaw product /equipment orders, credit payment and inquiries from customers and sales force
• Delegated field inquiries and service requests to appropriate departments
• Exceeded company standards in regards to call quality, attendance, punctuality, and adherence
• Trained new hires on department policies, procedures and processes
• Wrote training aids and updates to department procedures documents
• Lead through the implementation of a new Admin. Department role of processing and tracking Freight Returns
• Tracked shipments of multiple modes of transportation carriers including less-than-truckload, truckload, intermodal and pool points
• Confirmed, updated, maintained and relayed information provided by carriers and warehouses to internal and external parties
• Processed customer and field requests for Expedites, Traces and Returns following outlined procedures utilizing appropriate external and internal points of contact
• Identified, reported, and implemented opportunities to enhance team efficiencies and improvements
• Functioned within a team environment with personal responsibility and ability to cross-train and work independently
• Established working relationships with carriers and cross-departmental resources strengthening supply chain communication
Cosmetologist
Hennessy's Salon MT- Roberto's On Grand MN - Minneapolis, MN September 1995 to September 2015
MEMBER SERVICE REP
HEALTHPARTNERS BLOOMINGTON MN - Bloomington, MN
2011 to 2012
• Evaluated relevant information to promptly handle inquiries and resolution requests
• Reviewed, explained, and educate members/relevant parties of policy terms, coverage, and criteria
• Investigated claim errors coordinating and communicating with members, internal departments, and providers to determine appropriate resolutions to insure superior customer service ADMINISTRATIVE PROGRAM ASSISTANT AND CUSTOMER SERVICE SPECIALIST INTERMEDIATE MINNESOTA BOARD OF NURSING - Minneapolis, MN
2007 to 2011
• Coordinated administrative support activities for the Board of Nursing and agency executive director; working with fellow employees to provide quality and efficient service
• Completed daily financial reports and bank deposits
• Managed events calendar, scheduled appointments and event registrations
• Maintained inventory of board supplies through multiple vendor relations
• Scheduled and facilitated meeting arrangements, created agendas, transcribed meeting minutes
• Prepped meeting materials, conference rooms, refreshments
• Correlated and created board meeting documents/reports for presentation
• Insured document deadlines were adhered to for timely release of board meeting objectives and meeting minute distribution to established stakeholders
• Drafted media public statements announcing new board members
• Maintained paper and electronic files
• Served as a liaison between board members and board staff assuring member and stakeholder needs were addressed in a timely manner
• Assisted applicants and licensees in regards to licensing issues, analyzing issues and finding resolution by applying multiple procedures and guidelines to diverse inquiries
• Provided general office support: money transactions, issuing professional licenses, distribution of agency information, scanning, indexing, filing, faxing, emailing, sending and printing reports ADMISSIONS REP NATIONAL AMERICAN UNIVERSITY
NATIONAL AMERICAN UNIVERSITY - Roseville, MN
2006 to 2007
• 100+ Warm calls per day to potential students; selling a specific program, the school, and education as a whole
• Onboarding: Lead students through placement testing, online-study, campus orientations, and student portal set-ups
• Met or exceeded admissions quotas each quarter
Licensing in INSURANCE PRINCIPALS: LIFE, ACCIDENT AND HEALTH BASICS KAPLAN PROFFESSIONAL SCHOOLS - Bloomington, MN
January 2007 to January 2007
BACHELORS OF SCIENCE in BUSINESS ADMINISTRATION
NATIONAL AMERICAN UNIVERSITY - Roseville, MN
2006
Licensed Profession in COSMETOLOGY
MADDIO'S COSMETOLOGY COLLEGE - Helena, MT
1994 to 1995
• Time Management /Multitasking/Organization Skills (10+ years)
• Scheduling/Appointment Setting/Calendar Management (10+ years)
• Spreadsheets, Excel, Access, PowerPoint, Word, Outlook (10+ years)
• Administrative Office, Marketing and Operational Management (10+ years)
• Security
• Stocking
• Typing
• Excel
• Cash Handling
• Word
• Customer Service
• Customer Service
• Order Selector
• Administrative Assistant
• Outlook
• Receptionist
• Accounts Payable
• Microsoft Excel
• Microsoft Office
EDUCATION
SKILLS
• Billing
• Administrative Experience
• Data Entry
• Front Desk
• Microsoft Outlook
• Microsoft Word
• QuickBooks
• Accounting
• Filing
• Schedule Management
• Project Scheduling
• Dog Handling
• Hair Styling
• Human Resources
• Events Management
• Office Management
• Event Planning
• Financial Report Writing
• Interviewing
• Supply Chain
• Employee Orientation
• Sales
• Dispatching (5 years)
• Research
• Management
• Recruiting
• Accounts Receivable
• Data Entry (10+ years)
• Data Collection (10+ years)
• Business management
• Conflict Management
• As400 (3 years)
• SAP (3 years)
BLS Certification EMS Safety
NV PILB Guard Card
K9 Handler Certification
Life and Health Insurance
Cosmetology
First Aid Certification
Stop The Bleed
Present
CERTIFICATIONS AND LICENSES
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Verbal Communication — Expert
August 2020
Speaking clearly, correctly, and concisely.
Full results: Expert
Call Center Customer Service — Highly Proficient
August 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
General Manager (Hospitality) — Highly Proficient
September 2020
Solving group scheduling problems and reading and interpreting P&L statements. Full results: Highly Proficient
Project Timeline Management — Highly Proficient
September 2020
Prioritizing and allocating time to effectively achieve project deliverables. Full results: Highly Proficient
Administrative Assistant/Receptionist — Expert
September 2020
Using basic scheduling and organizational skills in an office setting. Full results: Expert
Data Entry: Accuracy — Highly Proficient
September 2020
Entering data quickly and accurately.
Full results: Highly Proficient
Problem Solving — Expert
September 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert
ASSESSMENTS
Logic & Critical Thinking — Highly Proficient
September 2020
Using logic to solve problems.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Current Driver’s License with no transportation issues ADDITIONAL INFORMATION
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