Employee Relations Executive Assistant
Resume:
ASHLY SUSAN BENOY
ADMIN & HR OFFICE MANAGEMENT
Offering 12 Years of Pioneering Success in delivering optimal results in High-growth Environments
Well versed in competition/industry analysis, supply management, trend forecasting, resource optimization, budget & inventory control. In-depth experience in managing vendors, transportation and facili- ties management; experienced in Performance Appraisal and Admin- istration, events organization, coordination with various entities for smooth conduct of operations.
Executive Profile
Sep 2014 - May 2020 Innova Refining & Trading FZE, Dubai, UAE Accountabilities
• Coordinating office activities and operations to secure efficiency and compliance to company policies.
• Supervising administrative staff and dividing responsibilities to ensure performance.
• Keep stock of office supplies and place orders when necessary.
• Manage agendas/travel arrangements/appointments etc. for the upper management. Manage phone calls and correspondence
(e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures.
• Create and update records and databases with personnel, financial and other data.
• Submit timely reports and prepare proposals as assigned. Assist colleagues whenever necessary.
• Drafted correspondences based on HR requests; designed training programs with regards to new recruits.
• Coordinated activities related to remuneration issues, promotion
& pay rise.
• HR Related works (Leave management, Event Organisation and Coordination of HR activities).
Professional Experience
CONTACT
ENGLISH
HINDI
MALAYALAM
TAMIL
CERTIFICATIONS
Hor al anz, Deira, Dubai, UAE
************@*****.***
LANGUAGE
HR and Admin Coordinator
Dec 2013 - Apr 2014 Euro movers International LLC, Dubai, UAE Accountabilities
• Prepares and monitors budget by gathering.
• Maintains facilities by planning space allocations, layouts, and floor moves; arranging for and supervising the client’s issues Office Manager
• CERTIFICATE OF BUSINESS
ADMINISTRATION
• ADMINISTRATION OF OFFICE /
EXECUTIVE ASSISTANT WORK
• ASSERTIVENESS, BUSINESS RESILIENCE
• HR RELATED SEMINAR
• FIRST AID TRAINING
AREA OF EXPERTISE
• ADMIN MANAGEMENT
• HR MANAGEMENT
• HEALTHCARE MANAGEMENT
• TEAM INTERACTION
2014 - 2020 Innova Refining & Trading FZE, Dubai, UAE HR and Admin Coordinator
2013 - 2014 Euro movers International LLC, Dubai, UAE Office Manager
2013 - 2013 Humaid Al Suwaidi Real Estate LLC, Dubai HR and Admin Coordinator
2008 - 2013 Price Water House Coopers, Dubai, UAE Assistant Office Manager
2000 - 2007 Grace Clinic, Kerala, India
Director / Health Care
Jun 2013 - Nov 2013 Humaid Al Suwaidi Real Estate LLC, Dubai Accountabilities
• Providing support to any of the functional areas of the Real Estate Department.
• Review contract documents, interpret lease provisions and answer questions regarding lease provision posed by other departments in the company.
• Coordinate the timely and proper amounts of rent payments with the accounts payable department.
• Maintain current rent schedules for each location. Keep accounts payable advised of rent commencement dates and rent change dates.
• Maintain the Lease Data Chart. Continuously review this chart and keep the Real Estate Team advised of option renewal exercise dates.
HR and Admin Coordinator
Feb 2008 - Mar 2013 Price Water House Coopers, Dubai, UAE Accountabilities
• As Office Assistant HR and Admin Manager.
• Render administrative support to the senior leadership team with regards to day to day operations.
• Deliver excellent customer service, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Responsible for installation of new equipment’s such as A/C, office furniture, computers, printers, fax etc
• Check and control the Annual maintenance contract for all printers at different locations.
• Coordinate for getting quotations from different suppliers for all admin related purchases.
• Prepare comparative statement for the same before selecting the vendor.
• Monitor and track for the renewal of any license, agreements, registrations / approval required for the operation of company’s business and for the procurement of any new license and approvals
• Professionally served as a liaison with the Government authorities such as DEWA, ETISALAT, DU, and POLICE for corporate and Emergency requirement.
• Focus on implementation of policies & procedures and ensure compliance to SLA parameters across assigned projects.
• Coordinate with various departments pertaining to communication and reporting.
• Collate information on organizational finances to schedule expenditures & prepare budgets; analyze variances and implement remedial measures.
• Maintain updated knowledge on matters related to business requirements.
• Organize corporate luncheons and qualitative presentations for on & off-site meetings. Liaise with departmental heads for collation of master reports.
• Act as First Aider (approved by Government of Dubai)
• Developed & led HR procedures to enhance organizational efficiency with regards to culture development, team leadership, team progress & management, talent retention, performance management, employee relations, succession plan.
• Maintained updated filing system of employees; managed various aspects of benefits, timekeeping, recruitment and new hire orientation.
• Ensured compliance to budgets including travel expenses and scheduling arrangements for the corporate leadership.
• Conducted workshops/ trainings for existing employees based on business requirements. Assistant Office Manager
Nov 2000 - Sep 2007 Grace Clinic, Kerala, India
Accountabilities
• Led a team of 15 doctors & 25 staff members with regards to day to day operations of the clinic.
• Optimized resource utilization based on patient requirements.
• Implemented & ensured compliance to various clinical policies & procedures with regards to patient care.
• Ensured maintenance/ replacement of equipment’s and coordinated with the management in implementation of various procedures.
• Conducted need-based training sessions aligned to business requirements. Director / Health Care
• Maintains records by defining procedures for retention, protection, retrieval, transfer and disposal of records.
• Maintains building services by identifying, selecting, and monitoring vendors.
• Prepares reports by collecting, analyzing, and summarizing operational data and trends.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. AREA OF EXPERTISE
•
Admin Management
• Coordinate with various support teams to ensure smooth functioning of operations.
• Qualified professional having extensive hands on experience and expertise on General administration with strong planning and execution skills.
• Highly motivated & flexible team leader, who can bring to your business additional professionalism.
• Trust worthy colleague with willingness to learn and capability of dealing with constant challenges and leading changes.
• Confident communicator with exceptional skills in client management, database management, and employee relations.
• Taking care of all secretarial and clerical jobs. Possess excellent interpersonal skills.
• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests.
• Manage security & maintenance of office automation equipment, telephone, fax, photocopier, furniture and other related infrastructure.
HR Management
• Implement organizational policies & procedures.
• Liaise with various internal and external entities for smooth functioning of HR operations.
• Revamp HR systems for greater effectiveness and employee-friendliness. Visa (Transit/ Visit/ Employment)
• To monitor and initiate appropriate actions for the execution of requests related to new visa applications, family / relative visa, visa / passport renewals, visa cancellations and new business visas / permits.
• Passport control for Employees. Renewal of employment visa process.
• Apply visas for the corporate guest and the executives.
• Negotiate with labor and immigration authorities to ensure smooth functioning of operations.
• Develop & maintain productive business relationship with employees; ensure prompt resolution of employee grievances.
Healthcare Management
• Helping patients access care within the limits of their insurance. Insurance Providers coordination. Communicating with insurance company representatives.
• First Aid care. Billing for services. Case management.
• Training staff to adhere to new policies or laws. Researching new data management strategies or systems. Fostering communication between administration and staff.
• Monitor performance of team members and conduct need based training sessions aligned to business requirements.
Strengths
• Organized and multi-task oriented.
• Performance motivated and a team player.
• Excellent written and verbal communication skills.
• Customer Service focused.
• Honest and trustworthy
PERSONAL INFORMATION
Name : Ashly Susan Benoy
Date of birth : 1st Jan 1975
Nationality : Indian
Gender : Female
Marital status : Married with two blessed boys
Visa Status : Husband’s Sponsorship
E-mail : ************@*****.***
Mobile : +971-**-*******
Address : Hor al anz, Deira, Dubai, UAE
EDUCATION
Bachelor of Science Tamilnadu, India
Grade 1 to 12th CBSE (M.E.S Indian High School) Doha, Qatar
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