Operations Manager

OBJECTIVE

I am looking for a rewarding, fast paced environment where I can utilize my 7+ years of operational management knowledge, sales skills, customer service, social media and marketing abilities in hopes to grow within your company.

EXPERIENCE

EVENT COORDINATOR & WINE CLUB MANAGER, CIELO FARMS February 2019-Present

Delivers a great guest and client experience. Books and manages all special event clients (weddings, filming, photo shoots, business meetings, private tasting room events) from booking until day of event. Oversees all events day of to ensure a smooth transition. Manages, hires and develops event and tasting room team. Handles all marketing and social media for company. Processes and retains monthly & quarterly wine club members through WineDirect. Assists Tasting Room Manager with day to day Tasting Room operations such as scheduling, reservation booking, staff training, etc. OPERATIONS MANAGER, 24 HOUR FITNESS

April 2012-February 2019

Delivered great member and guest experience. Upheld company policies and standards. Oversaw all club operations and necessary administrations. Ensured specific revenue and retention goals were met on a daily, monthly and yearly basis. Assisted GM with all tasks on daily basis. Provided, created and reported club business plans and KPI’s to GM, DM and RVP. Marketing and Social Media presence. Managed, hired and developed a team of 20-35 employees. EDUCATION

Wine Business & Marketing Certificate 2020 Sonoma State University Bachelor’s Degree 2018 California State University, Channel Islands SKILLS

Achiever Consistency Positivity Responsibility Leader Phone Number: 661-***-**** Email Address: *****************@*****.*** Stephanie Glidden