Admin Manager
Resume:
TINA-MARIE COETZEE
*************@*****.***
SUMMARY
+ Hospitality (Hotel and B&B), over 10 years experience in hotel/resort operations
+ Exports
+ Stock Control and Managing Stock Levels
+ Stock Inward – invoice control and capturing
+ Customs Refunds
+ Customer Queries
+ Software programs (Adobe, Adobe Flash, Adobe Illustrator, Adobe Photoshop, Adobe Reader, Norton Anti-Virus, Email Campaign Management, ISO, Java, JavaScript, Photoshop)
+ Microsoft software (Outlook, PowerPoint, MS Excel, MS Word, and Windows 10)
+ Bookkeeping software (Pastel, Pastel Basic, and SAP)
EDUCATION
Diploma in Bookkeeping, Level 1 and 2 completed
Vryburger High School (Matriculated)
LETTERS OF RECOMMENDATION
De Beers SCC
Grant van Dassie
Drivers & More (Nabisco / Tibbet & Britten)
Craig Warren
WORK EXPERIENCE
2019 – Current
Administrative Manager – La Orchard Hotel, Orchards, Johannesburg
+ Supervising day-to-day operations and developing, reviewing, improving administrative systems, policies, and procedures. Monitor spending and other expenses.
+ Hiring, training, and evaluating employees, performing corrective action when necessary.
+ Planning, scheduling, and promoting business events, meetings, interviews, orientations, training sessions.
+ Marketing on various social media platforms i.e. Facebook, YouTube, Twitter, etc.
+ Keep up to date with market-related price fluctuations and adjusting prices on OTA’s accordingly to maximize bookings.
+ Management of Kitchen and Restaurant – Overseeing set-up, meal prep, plating, serving, and clearing.
+ Management of Housekeeping and Laundry – Assuring staff are adhere to company policies.
+ Staff training – Training of all new staff in all departments and refresher training.
+ Stock takes/stock control of all departments– Ordering and purchasing of stock for kitchen, housekeeping.
+ Researching and identifying new growth opportunities. Producing Group bookings and quotes.
+ Generating reports and giving presentations.
+ Management of Conferences – Coordinating, set-up and overseeing all conferences.
+ Doing all group quotations, bookings and liaising with group leaders.
+ Management of Hotel Property Management System (Guest House Manager) – Keeping set-up and rates updated.
+ Ensuring OTA commission amounts correspond to in-house property management system – Guest House Manager (GHM).
+ Compile month-end reports and assist with queries Document control.
2008 – 2018
Owner – Daan’s Place, Graskop, Nelspruit
+Achieved, Top Five status – tourist resorts in Graskop, Mpumalanga, South Africa.
+Bought & developed the lodge/resort.
+Full knowledge of Nights Bridge booking system.
+Complete management of lodge/resort.
+Marketing and promoting lodge/resort.
+Knowledge of social media - Facebook, Instagram, etc.
+Compiling daily reports of income, occupancy, maintenance issues, new reservations, etc.
+Monthly completion of Cashbook and Hotel Banking.
+Guest Relations – Assisting guests with complaints and queries and daily check-in with guests.
+Management of Online Travel Agents (Booking.com, Expedia, Agoda, etc.) – Keeping listings, rates, guest correspondence, and commission payments updated.
+Management of Hotel Property Management System – Keeping set-up and rates updated. Making sure correct rates and availability was uploaded to the Online Travel Agents via the Interface System.
+Management of Reception and Reservations – Assuring staff were adhering to company policies and procedures in dealing with guests and reservations.
+Preparing group quotations, bookings and liaising with group leaders.
+Management of Kitchen and Restaurant – Overseeing set-up, meal preparation, plating, serving, and clearing.
+Management of Housekeeping and Laundry – Assuring staff are adhering to company policies in cleaning rooms and linen control.
+Daily room checks of quality of cleaning and standard of equipment.
+Management of Gardens and Maintenance – Overseeing gardeners.
+Doing basic maintenance and liaising with plumbers, electricians, builders, painters, etc.
+Staff training – Training of all new staff in all departments and refresher training.
+Inventory and stock control of all department.
+Ordering and purchasing of stock for kitchen, housekeeping, gardens.
+Maintenance, reception, and conference departments.
2005 - 2008
De Beers SCC
Data Capturer
+Check accuracy of supplier invoices received.
+Assisting with and rectifying of queries regarding invoices received.
+Do goods received entries on SAP in-house system.
+Create Tariff Coding outbound documents for dispatch cross border.
+Assist with queries from users and suppliers.
+Assist accounts department with goods received and documents for payment purposes.
+Purchase stock and non-stock items for De Beers Cullinan Mine.
+Negotiate best prices and discounts.
+Expediting overdue and outstanding orders.
2003 - 2005
Schenker Steins Logistics
Customs Refund Assistant
+Assist with Custom Refund Documents.
+Capture refunds on Compu-Clearing.
+Assist with customer queries.
+General admin duties.
Temp Assignment
T F M Industries (Heavy-duty trailers)
Invoicing Clerk
+Invoicing
+Data Capturing.
+Arrange payment of COD orders.
+Prepare and distribute job cards for workshop.
+General admin duties.
+Assist with customer queries regarding orders or invoices.
Temp Assignment
Translink IEL (Freight)
Stock Clerk
+Prepare quotations for clients interested in attending an International Exhibition.
+Prepare export documentation - DA 550 and Vouchers.
+Deal with queries.
+Costing of shipment undertaken.
+Invoicing.
+Liaise with clients.
Temp Assignment
Airline Management Support (Airline – Aviation)
Data Capturer
+Data capture.
+Compile month-end reports.
+Assist with queries.
+Document control.
+Preparation and recon of invoices.
+Prepare and process cheque requisitions for refunds.
+Typing and filing.
June 2000 to April 2003
Drivers & More (Nabisco / Tibbet & Britten)
Girl Friday
+Capture invoices and credit notes.
+Deal with customer queries.
+Stock Control.
+Monitor stock to various depots.
+Assist with problems regarding depot transfers for the costing department.
+Reconcile stock variances.
+General office duties.
MORE ABOUT ME
I love nature and animals. I love spending time with my son. I am busy doing an online course (Harvard sponsored course) about basic psychology, as the mind is such an intriguing and fascinating subject to me. I believe it’s important to never stop learning, whatever the subject may be. I love cooking and baking. I have learned to do my own nails, acrylic, gel, and fiberglass as a hobby.
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