Customer Service Agent

Sheena April Nicanor Calupig

Brgy. Tubod, Isabel, Leyte

Contact #095********

******************@*****.***

OBJECTIVE:

To apply for a job where my skills, knowledge and experiences can be applied and developed while making a significant contribution to the success of the company.

PERSONAL DATA:

Name: Sheena April N. Calupig

Age: 21

Address: Brgy. Tubod, Isabel, Leyte

Birthdate: April 23, 1999

Height: 5’6

Weight: 63 kg

Civil Status: Single

Religion: Roman Catholic

EDUCATION:

College: STI College Ormoc

3/F Centrum Mall Aviles Street, Ormoc City

2015-2019 (Bachelor of Science in Tourism Management)

Secondary: Holy Child Parish School of Isabel, Incorporated

A.Bonifacio St. Isabel Leyte, Philippines

2011-2015 (TOP 5)

Elementary: Tubod Elementary School

Tubod, Isabel, Leyte

2005-2011 (3rd Honor)

ACHIEVEMENT/S:

Special Awards

Excellence in Tourism Service Skills

Outstanding Performance in On-The-Job-Training

May 17, 2019

4th yr. College (STI College Ormoc)

Dean’s Lister

March 9, 2019

National Assessment for Cookery

NC-II Passer

October 27, 2016

1st yr. College (STI College Ormoc)

Dean’s Lister

October – March 2015

National Career Assessment Examination (NCAE)

Top Achiever

August 23, 2013

WORK EXPERIENCE:

MacroAsia Airport Services Corporation/Jeju Air

Job Description: Passenger Service Agent/Ground Crew

August 23, 2019 - September 15, 2020

On-The-Job-Training (Airline Operations)

MacroAsia Airport Services Corporation/Philippine Airlines

Job Description: Departure, Boarding Gate, Arrival

November 19, 2018- February 9, 2019

On-The-Job Training (Travel Agency)

Grand Hope Travel & Tours SM City Cebu-Branch

Job Description: Reservations Officer

April 1 – May 2017

SEMINAR/S ATTENDED:

Tourism Development and Resort Management Seminar”

STI College Ormoc

March 24, 2018

Convergence

STI College Ormoc

March 7, 2018

Importance of Tourism Development

STI College Ormoc

March 15, 2017

Isabel Student Leadership Adventure

LIDE Learning Center Incorporated

October 25-27, 2014

MEMBERSHIPS/ORGANIZATIONS:

High School:

Peace Officer, Students Body Organization (SBO)

2013-2014

SKILLS/ABILITIES:

Computer literate (MS Word & MS Powerpoint), proficient in both written and verbal Bisaya, Tagalog, Waray and English communication, has leadership skills, knows how to work under pressure, critical thinking skills, tour guiding skills, and has good interpersonal behaviour.

CHARACTER REFERENCES:

Mrs. Eljen A. Miro

STI Instructor

STI College Ormoc

Contact #091********

Mrs .Lecilda Belacho

HTM Dean

STI College Ormoc

Contact #094********

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