Sales Customer Service
Resume:
CURRICULUM VITAE
OF
NYELISANI VINOLIA MABANA
PERSONAL DETAILS
Address: 4019
Ext 6
Mayfield
1519
ID No.: 910**********
Gender: Female
Nationality: South African
Contact number: 067-***-****
Email address: *************@*****.***
Home Language: Tshivenda
Other language: English, Northern Sotho, Tsonga
Skills Acquired
Competent in interpersonal and communication skills.
Ability to work under pressure and within a team.
Good report writing skills,
Have Knowledge In Microsoft Word
Communication Skills, Data Capture,
Telephone Sales Taking,
Inbound & Outbound Calls.
Professional Typing,
Currently typing 34wpm at 97%.
EDUCATIONAL QUALIFICATIONS
Last School Attended David Luvhimba Secondary School
Highest Grade Passed Grade12
Subjects English
Tshivenda
Mathematical Literacy
Economics
Accounting
Mathematical Literacy
Life Orientation
Business Studies
Year 2009
TERTIARY EDUCATION
Institution PC Training & Business College
Course Currently studying
Diploma in BA Human Resource
Management
Modules Accounting A1
Business communications A1
Business management A1
EonomicsA1
End user computing, foundation program
Human resource management
Life skills
Training and Development.
Level 2 Accounting
Business communications
Business managements
Economics
End user Computer
Human resource management
Training and Developments.
Year 2010
Institution Miki’s Placement and Training Agency
Course Certificate in Call Centre
Communications
Modules Telephone Sales Talking
Question Techniques
Interview Tips
Communication Skills
Practical Role Player
Computer Course
Ms Word
Ms Access
Excel
Data Capturing
Typing (Speed & Accuracy)
Inbound Calls
Outbound Calls
Year 2011
OTHER QUALIFICATION
RE5: Representatives
NQF 5: Wealth management
WORKING EXPERIENCE
Company Affinity mobile
Position Call centre/customer service
. Making Outbound Calls/ inbound call center
Duration 1 year 10 months (2010 August-2012 May)
Reason for leaving. Retrenched
Company Afrizon Telecommunications
Positions Quality Assurance
Duties Listening to calls
Vetting Applications & Loading Address
Duration 6 Months (December 2012-July 2013)
Reason for leaving Contract Ended
Company. 3Way Marketing
Position. Call center agent
Duties. Cold calling
Duration. 2015 May - 2016 January
Reason for leaving Greener pastures and stability
Company. Affinity Health
Position. Sales
Duties. Cold calling
Duration. 2016 Nov – 2019 March
Reason for leaving Maternity
Company. Discovery
Position. Telesales
Duties. Inbound and Outbound calling
Duration. 2019 April - Current
RREFFERANCE
Name Ms T Sonai
Position Affinity
Contact Number 086-***-****
Name Sfiso Khuzwayo
Position Teamleader/ Manager (Afrizon)
Contact Number 011-***-**** / 071-***-****
Name 3 Way Marketing
Position Team leader
Contact Number 011-***-****/ 079-***-****
Name Mr J Roberts
Company Discovery
Contact Number 076-***-****
Contact this candidate