ESL teacher, BEd education student, Customer service, Supervisor
Resume:
MICHE WHITNEY ISAACS
ENGLISH LANGUAGE TEACHER
CITIZENSHIP
RSA
DATE OF BIRTH
February 24, 1996
CONTACT
******************@*****.***
live:michewhitneyisaacs
PROFESSIONAL SUMMARY
Current BEd Foundation Phase student seeking a position to teach English to children or adults online.
EDUCATION
Kensington High School
2010 – 2014
Highest level of education passed: Matric
University of South Africa
2020 - 2023
Current first year in BEd Foundation phase teaching
SKILLS
Able to work on Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook.
ESL lesson planning, assessment, classroom management.
Exceptional written and verbal communication skills.
Fluent in Afrikaans.
Experience in teaching children and adults.
Excellent problem-solving skills.
TEACHING EXPERIENCE
English Language Teacher
TutorABC, MPC recruitment - February 2016 - May 2017
Planning, preparing, organizing, and delivering lessons for both individual and group sessions.
Engage students during class.
Provide feedback and access student performance.
Improve learning by planned instruction.
Acquire understanding of both course material, tutoring techniques and be open to new ideas on how to assist students.
Interact in a friendly manner with students from different cultural backgrounds.
Communicate effectively with students by articulating clearly, selecting vocabulary, and assessing comprehension by varying methods.
OTHER EMPLOYMENT
Part time employee
Partners Hair Design for Men - December 2012
Maintaining workstations and sanitizing tools and equipment. Shampooing of client's hair.
Runner/Waitress/ Part time employee
Ashley’s Family Restaurant - March 2013 - May 2013
Waiting tables. Assisting in the kitchen to prepare plate settings for tables. Maintaining and sanitizing tables.
Sales Assistant
Forever New SIS (THE HOUSE OF BUSBY PTY LTD) - February 2015 - April 2015
Welcoming customers. Stock control and management. Stocking shelves with merchandise. Giving advice and guidance on product selection to customers. Keeping the store tidy and clean.
Customer Service Agent in the billing and charges department
Teleperformance - May 2015 - October 2015
Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. Processing orders, payments, new lines, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Ensure customer satisfaction and provide professional customer support.
Customer Service Representative
Opcommshq - December 2017 - October 2018
Identify the needs of the end user. Enter and update customer information into system. Identify and escalate priority issues. Consistently provide solutions to players and deliver an exceptional customer experience with every interaction. Support player contacts using email, chat, and phone call. Perform poker, casino, and gaming reviews. Ensure to have good product knowledge to assist players accordingly. Have good time management skills.
Payments and processing supervisor
Opcommshq - November 2018 - March 2020
Processing of payouts and deposits. Monitor Merchant account balances. Requesting funds when merchant funding accounts were low. Managing pending payout reviews from other departments (Fraud reviews, Poker reviews, Casino reviews and Sportsbook reviews). Monitoring of processor performance. Complete daily reports on deposit and payout status, hourly incoming and outgoing funds, and other daily and monthly reports (all excel). Communicate new procedures, processes, and other information to team to ensure they are up to date. Take responsibility for team scheduling, leave approvals, task assignments and monitoring of agent adherence. Giving regular feedback to my team members to ensure they continuously improve their performance and knowledge, including regular weekly and monthly KPI performance. Work to motivate and improve my team to achieve the best KPI’s for quality, productivity, and attendance. Responsible for coaching and developing agents to increase their skill sets and support their personal and professional development.
INTERNET DETAILS
Type: Wired
RAM: 8GB
Speed: 100Mbps
PC SPECIFICATIONS
Intel® Core™ i5-8265U CPU @ 1.60GHz 1.80GHz
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