Office Contact Details
Resume:
Labious Phetoane
Business Administration Graduate
Bachelor of Business Administration NQF7
Work Experience
Mercedes Benz Financial Services
Business Administration (2016 – Mar 2020)
Worked on office digitalization projects to reduce manual labor Skills & Expertise
and repetitive day to day operations. Communication skills
My objectives included improving customer turnaround times
Process Automation
on vehicle finance and insurance quotes and to generally
Project Management
improve service levels for the company contact center.
Excellent usage of the Microsoft Office suite for presentation, Presentation skills
Analysis of data and documentation of business processes. Visio Diagramming
Experience in managing meetings both in person and using
Problem Solving
video conferencing software.
Daily tasks included providing administrative services to Numerical Skills
Mercedes-Benz dealerships. Assisting with customer account Analytical skills
management, financial analysis and complaints resolution.
Administrative Skills
Achievements
Mercedes Benz Financial Services
Achieved high dealer and customer
Operations Learnership (Jan 2015 – Jan 2016) satisfaction as a business
consultant
Intern in a financial service working in Operations. Main
Chassis Number capturing for
tasks included managing customer queries, serving as an .
vehicle registrations and stock
office support and shadowing Experts to learn more about
taking for Auctioned vehicles.
their roles. I learned about great customer service, office
administration and how to finance and insure vehicles. Enhanced User Experience of
employee facing software by re-
Educational Background engineering operational processes
CSR projects sponsoring reading
Bachelor of Business Administration: Regenesys
and writing materials for primary
Certificate in Business Analysis: Charles Sturt University
schools.
NQF5 Business Management: Regenesys
Contact Details
Certifications & Training
Phone: +27-71-535*-***
RPA Business analyst Training– UiPath E-mail: adf88w@r.postjobfree.com
SAP Data Intelligence for Enterprise AI Address: Pretoria, ZA
Scrum Master – Charles Sturt University
Business Process Automation in SAP S/4HANA
Certification in Information Systems
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