Office Contact Details

Labious Phetoane

Business Administration Graduate

Bachelor of Business Administration NQF7

Work Experience

Mercedes Benz Financial Services

Business Administration (2016 – Mar 2020)

Worked on office digitalization projects to reduce manual labor Skills & Expertise

and repetitive day to day operations. Communication skills

My objectives included improving customer turnaround times

Process Automation

on vehicle finance and insurance quotes and to generally

Project Management

improve service levels for the company contact center.

Excellent usage of the Microsoft Office suite for presentation, Presentation skills

Analysis of data and documentation of business processes. Visio Diagramming

Experience in managing meetings both in person and using

Problem Solving

video conferencing software.

Daily tasks included providing administrative services to Numerical Skills

Mercedes-Benz dealerships. Assisting with customer account Analytical skills

management, financial analysis and complaints resolution.

Administrative Skills

Achievements

Mercedes Benz Financial Services

Achieved high dealer and customer

Operations Learnership (Jan 2015 – Jan 2016) satisfaction as a business

consultant

Intern in a financial service working in Operations. Main

Chassis Number capturing for

tasks included managing customer queries, serving as an .

vehicle registrations and stock

office support and shadowing Experts to learn more about

taking for Auctioned vehicles.

their roles. I learned about great customer service, office

administration and how to finance and insure vehicles. Enhanced User Experience of

employee facing software by re-

Educational Background engineering operational processes

CSR projects sponsoring reading

Bachelor of Business Administration: Regenesys

and writing materials for primary

Certificate in Business Analysis: Charles Sturt University

schools.

NQF5 Business Management: Regenesys

Contact Details

Certifications & Training

Phone: +27-71-535*-***

RPA Business analyst Training– UiPath E-mail: ***************@*****.***

SAP Data Intelligence for Enterprise AI Address: Pretoria, ZA

Scrum Master – Charles Sturt University

Business Process Automation in SAP S/4HANA

Certification in Information Systems

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