Chemical Engineering Customer Service

MITRA ASADI

** **** **** *****, **** Head, NY ***45 917-***-**** *********@********.****.***

EDUCATION

B.E., Chemical Engineering, The City College of New York, New York, NY: May 2022

Coursework, Biology, Hunter College, New York, NY: January 2017 – December 2017

Study Abroad, The University of Calabria (UNICAL), Calabria, Italy: Summer 2018

Completed coursework in Italian culture and society

SELECTED COURSEWORK

Transport Phenomena, Thermodynamics, Organic Chemistry, Physics, Probability and Statistics, Differential Equations, Linear Algebra, Calculus I, II, III

QUALIFICATIONS

Design software: MATLAB, Adobe

Programming languages: Python, Java

Lab equipment used: filtration and separation, flow and pressure sensing, tanks and vessels, valves

Software applications: proficient in Microsoft Word, Excel, and PowerPoint

Key skills: research, data collection, analytical, problem solving, communication, interpersonal, supervision, leadership

Core qualities: detail-oriented, safety-conscious, team player

Languages: native Farsi, fluent in Turkish, beginning Spanish and Arabic

EXPERIENCE

Research Assistant, the city college of new york, New York, NY Spring 2019 – Present

Chemical Engineering Department

Collect and analyze data about Protein Adsorption onto Silica Nanoparticles

Utilize methods such as N2 physisorption, TEM, DLS, and ζ-potential to test for purity characteristics of the particles

Ensure that equipment is operable and clean, and supply inventory for project

Waitress/ Hostess, café lalo, New York, NY November 2018 – November 2019

Greeted guests and provided quality customer service in a fast-paced environment

Answered phones and recorded orders

Communicated with staff and customers to ensure customer satisfaction

Maintained a safe and clean food environment

Part-time Supervisor/ Team Lead, blazing saddles, New York, NY June 2016 – November 2019

Greeted customers and helped to locate items that best suited them

Scheduled reservation requests on company’s website

Processed cash and credit transactions using POS system

Assisted boss by sourcing and purchasing office supplies and fulfilling other administrative needs

Negotiated prices with customers and provided quotes

Sales and Support Generalist, abercrombie & fitch, New York, NY September 2016 – June 2017

Greeted customers and helped them fulfill needs and wants related to clothing, fragrances, and cosmetics

Answered phone calls and assisted customers at other store locations with their concerns

Created daily sale tracker report and end-of-day audit sheet

Explained store credit card enrollment process to customers, enrolled them, and explained company’s policies

Became a customer service leader during holidays and managed the floor

AFFILIATIONS

Member, American Institute of Chemical Engineers (AIChE), Fall 2018 – Present

Member, National Society of Leadership and Success (NSLS), Fall 2018 – Present

Big Brothers Big Sisters – MetLife Program, 2013 – 2015

HONORS

Selectee, National Honor Society of Leadership and Success, Fall 2018

Selectee, Phi Theta Kappa, The International Honor Society, Spring 2017

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