Customer Assistant

IBEKWE, ANGELA TOBECHUKWU

070******** *********@*****.***

SUMMARY

A graduate of entrepreneurship who is focused and passionate about business management and development. My core areas are business administration, research, problem solving and creative thinking with a goal to build a long term career in management and consulting. I’m open to new and exciting career opportunities.

BIO DATA

Date of Birth: 22nd October, 1994

Sex: Female

Marital Status: Single

State of Origin: Abia State

Local Government Area: Bende

Nationality: Nigerian

EXPERIENCE

Whoosh Logistics – Customer Service Representative Jun 2020 – Present

Answering customer enquiries about properly using or accessing a product or service

Tending to customer complaints or concerns and working to resolve their issues

Processing orders, forms, applications, and requests

Keeping records of customer interactions, transactions, comments and complaints

Communicating and coordinating with colleagues as necessary

Providing feedback to management on the efficiency of the customer service process

Ensure customer satisfaction and provide professional customer support

Responding promptly to customer inquiries

Taking accounts of payments and expenses made

College of Education, Nsukka –Librarian Assistant Mar 2019 –Mar 2020

• Inventory management of library materials

• Proper documentation and organization of operational documents and information

• Lead and directed the daily operations of auxiliary staffs

• Engaged in daily research and reading of serial publications, book reviews and journals Nobel Hotel and Suites –Hotel Assistant Jan 2016 –Dec 2016

• Diligently participated in customer management, documentation and KYC activities

• Managed hotel bookings reservations project for big events and seminars

• Supervisory role for front desk officers and support staffs

• Daily problem resolving of issues that arises with clients, customer, vendors and stakeholders in general. Maintaining company’s image and applying company rules in resolving specific issues. Compassionate Orphanage –Humanitarian health worker/Volunteer Jan 2011 –Dec 2011

• Research on engaging children content that prompted children participation

• Made sure children abide by the school rules and at the same time ensuring that the environment remain children friendly and welcoming

• Worked with children individually and in groups to teach social, communicative and problem- solving skills.

• Developed lessons and activities to promote children's physical and emotional development.

• Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.

• Provided one-on-one and peer group tutoring on core subjects for children aged 2 to 7.

• Used positive reinforcement techniques to promote patience and other good behaviors in children.

• Taught children to organize toys, wash hands and eat leading by example KEY ACHIEVEMENTS

• Exceptional and high performance undergraduate student who represented the school at various workshop and graduated second best in the department

• Carried out research and studies on the factors affecting the performance of small scale enterprise in Awka for my bachelor degree project. SKILLS AND EXPERTISE

• Strategic planning

• Creativity

• Emotional intelligence

• Time management

• Presentation skills

• Service orientation

• Administrative support

• Judgment and decision making

• Critical thinking

• Complex problem solving

SOFTWARE SKILLS: Microsoft Office packages

EDUCATION

• NNAMDI AZIKIWE UNIVERSITY, AKWA - B. Sc. Entrepreneurship Grade: Second Class Upper 4.35 CGPA 2018

TRAINING AND CERTIFICATIONS

• Certificate of Proficiency in HRM, Customer Service, and Marketing – MacNel Consults Limited AWARD AND RECOGNITION

• Award for best writer of the year 2018 (Nnamdi Azikiwe University)

• Award for second best graduation students in the department of Entrepreneurship • Certificate of recommendation from MacNel consults

• Scholarship award for sports excellence

• General Secretarial National Youth Service Corps REFEREES

Dr. John Chitom Akamelu

Staff Adviser of Department,

Entrepreneurship Studies (UNIZIK);

+234-803-***-****

Engr. Nelson A. C. Ozoduru

Lead Consultant/Instructor

MacNel Consult Limited

+234-803-086-4568

ENGR. ANTHONY EIGBIREMONLEN

Architect

+234-802-***-****

Contact this candidate