Anil Singh Rathore - Resume

Jasmine apartments, no 7. Sapana Raj Valley, Bella vista vaddo. Sangolda. Pin 403511. North Goa

Mobile: 901*******. Email: adf81d@r.postjobfree.com

General Manager - Hospitality

OBJECTIVE

BRAND MANAGEMENT, IMAGE MANAGEMENT, SOFT SKILLS, BUSINESS DEVELOPMENT.

Maximizing resources and improving bottom line through expert leadership in quality service, associate development, cost control, and visionary P&L management.

Senior operations and general management executive leveraging more than 30 years of top-level profit and loss responsibility for full-service resorts and hotels in Dubai and India. Repeatedly hired and commended by owners for improving bottom line margins while increasing quality and service in organizations ranging from 180 to 3501 employees, building strong teams and efficient systems to positively impact start-up businesses, growth, and exceeded expectations.

Core Skills and Knowledge

Operations Management Associate Development Customer Service P&L Management

Hotel/Resort Management Recruiting/Hiring Guest Satisfaction Budget Management

Multi-site Operations Talent Optimization Increase Occupancy Cost Controls (F&B)

Hospitality Management Training & Coaching Customer Retention Asset Control

Food & Beverage Ops. Motivation Quality Assurance Revenue -

HACCP Management

Academic Profile

Bachelor of Arts, Mumbai University ( Sociology and Fine Arts )

Management Course – Dubai Men’s College ( Higher College of Education & Technology )

Computer Course – Dubai Men’s College ( Higher College of Education & Technology )

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Professional Experience

GENERAL MANAGER – CASINO PRIDE GROUP-CASINOS AND HOTELS GOA. ( May 2017- May 2020 ) Total Employees 3501 nos. ( 05 Star ) 03 Years.

Neo Majestic Hotel – 94 Guest rooms + 05 F&B outlets in the hotel

Casino Pride 1 Ship – 04 deck of service including Vip floor and weather deck

Casino Pride 2 Ship – 04 deck of service including Vip Floor, weather deck and night club.

Complete operational and administration management of the Hotel and two Ships with 3501 employees and 181 associate accommodation provided by company. Provided leadership, restructuring SOP’s, overall work processes, statistical analysis of comparisons of previous years to current, associate trainings and job knowledge management, Employee morale and attrition whilst monitoring performances. HACCP on-going training on a regular basis. Incorporating Good Systems and strong Team Work approach. Setting up new Pride 2 ship/vessel in totality including one Galley and 09 Sattelite Kitchens. Total operational and Management control of both Ships and The Neo Majestic Hotel.

GENERAL MANAGER - OCEAN PALMS GOA ( Mar 2011 – Mar 2016 ) 84 guest rooms inventory + 04 F&B outlets. ( 04 star ) 05 Years

Pre-opening and setting up the property, asset controls, landscaping, commissioning all hotel machinery and equipments including commissioning the Kitchen, swimming pool, water treatment plant process management, solar power, sewage treatment plant, and RO plant . Recruited and hired a strong management team and supervisors to assume departmental responsibility, and drove accountability for quality and service delivery . Delivered leadership for the hotel with an inventory of 84 guest rooms, restaurants, banquet facility, recreational facilities, SPA, fitness centre and business centre for guests. Commissioning of software, the hotel website, setting goals, objectives, Key responsible areas, Standard operating procedures for all departments with service level agreements with key focus on soft skills, brand and image management. Market positioning and creation of database. Achieved substantial business growth year on year with a healthy performance in overall revenue, revenue per available room and average room rate. Maximizing revenue and profitability of the hotel through best of class product and service standards in order to dazzle and delight the customer. Timely usage of financial and statistical information in management decision making. Officially categorised as a four star property by the Ministry of Tourism of india in 2013.

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Awarded by The Government of Goa, Tourism department as Best independent Mid Segment Hotel by Tourism department . Awarded Certificate of Excellence from TripAdvisor for five years consistently.(2012-2016 incl.)

Sustained continual involvement through morning management meetings and frequent departmental visits to provide on-going support and satisfy company objectives.

GENERAL MANAGER - THE GLITZ GOA ( Sep 2009 – Feb 2011 ) 50 guest rooms inventory + 03 F&B outlets. ( 04 star ) 01.6 years

Pre-opening, setting up the property, asset management, inventories, landscaping, commissioning of the kitchen in line with HACCP. principles . Commissioning of the swimming pool, water treatment plant, sewage treatment plant, solar system, wifi and the hotel website. Recruited and hired a strong management team to assume responsibility, and drove accountability for quality and service delivery . Created and implemented continuous process improvements to ensure optimal efficiency and productivity throughout the organization. Constantly achieved high degree of guest satisfaction and loyalty by maintaining optimal levels of efficiency and services through effective customer care systems based on guest feedback analysis. Market positioning and creating data base.

CONSULTANT - MARKETING AND SALES - PALMARINHA RESORT & SUITES ( Jul 2008 – Aug 2009 ) 187 room inventory + 03 F&B outlets. ( 4 star ) 01 year

Hired to reduce cost, increase sales for rooms at Palmarinha and market Resort Rio Resort, sister property prior to hotel opening.

Delivered 56 room nights on a daily basis from Jirawala tourism Gujrat with a contract of two years with further extension on mutual terms and conditions.

Established and achieved corporates contracts from Bangalore, Mumbai and Delhi .

GENERAL MANAGER - LA CALYPSO HOTELS PVT. LTD. – GOA . ( Nov 2007 – Apr 2008 ) 83 room inventory + 06 F&B outlets. ( 04 star )06 months

Provided leadership and restructuring overall work process management of operations to ensure

Smooth and efficient running of systems, procedures and service delivery with a challenge to reduce Costs by expanding cost control initiatives.

Reduced operating expenses by 35 % and increased average room rate by 105% within 06 months.

Empowered each employee to promptly resolve issues and satisfy guest through the development of an employee operation manual to be signed by all, defining company vison, policies, procedures and priorities.

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SENIOR SALES MANAGER – RK FOODLAND PVT.LTD - MUMBAI . ( Apr 2004 – Jan 2006 )1.8 Years

India’s first farm to plate food supply chain to the hospitality industry, flight kitchens, offshore and Maritime, defence forces to remote sites offshore in India, consulates and sole distributors

for supplying products to Mcdonald fast food chain across India.

Was hired as a Key accounts manager to service Taj group of hotels across India. Achieving and setting up a central food distribution system in conjunction with IHCL central purchasing department.

SENIOR SALES & MARKETING MANAGER – THE RENAISSANCE HOTEL DUBAI. ( Sep 1999 – Apr 2000) 285 room inventory – 08 F&B outlets. ( 05 star ) MARRIOTT MANAGEMENT. 08 months

Developed and deployed quarterly and annual plans, programs and policies for sales managers, budgets preparation and sales targets and performance metrics.

Carried out analysis and statistics to determine potential growth, designed sales performance goals and monitored performance on a daily basis each am, and debriefing meetings each pm.

Managed all potential sales opportunities including visiting clients from time to time .

Market research, market share and distribution tracked on a daily basis with competing hotels within Dubai and the vicinity.

SALES MANAGER – DUBAI METROPOLITAN HOTEL GROUP ( 03 PROPERTIES ) ( FEB 1997 – AUG 1999 ) 550 Room inventory – 21 F&B outlets. ( 05 star ) 02 Years

Shared resources for three independent business units (IBU’s) and achieved annual sales targets .

Accomplished and exceeded volume and profit goals by nurturing partnerships with existing customer base and obtaining new corporate clients.

Was responsible for sales and market share for the three properties from the Jebel- ali free trade zone Dubai . U.A.E.

Organizing and execution of promotional events for major multinational corporate clients .

PRODUCT SALES MANAGER – INTERNATIONAL AERADIO DUBAI – ( MAY 1994 – JAN 1996 )02 Years

Sole distributors of high-tech electronic door locking system ( Vingcard ), guest bedroom safe’s ( Elsafe), Rapiscan scanning airport luggage machines, Card key access systems for Airports in Gulf market.

SENIOR SALES EXECUTIVE – MOHD. HAREB AL OTAIBA, DUBAI – ( FEB 1993 – Apr 1994 )1.2 Years

Sole distributors of Steelite tableware, Artis glassware and domestic appliances for hotels, furnished apartments, catering establishments, hospitals and furnished apartments for the Gulf market.

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HOUSE MANAGER ( ASST. GENERAL MANAGER ) THE AIRPORT HOTEL DUBAI – ( JUL 1991 – JAN 1993 ) 206 ROOM INVENTORY AND 06 F&B OUTLETS.02 Years

100% Occupancy through out the year mainly hosting transit passengers and few corporates clients. Abela management also catered to all airlines at Dubai International Airport.

HOUSE MANAGER ( ASST. GENERAL MANAGER ) THE DUBAI METROPOLITAN BEACH RESORT & CLUB – 147 ROOMS – 06 F&B OUTLETS. ( JAN 1990 – MAR 1991 ) 1.2 Years

Promoted with transfer from Dubai Metropolitan Hotel.

Pre- opening, responsible for setting up the resort, structuring and implementation of departmental operations, club memberships, landscaping, sports and recreational activities for the resorts private beach.

FRONT OFFICE MANAGER – THE DUBAI METROPOLITAL HOTEL – ( APR 1982 – JAN 1990 )09 Years

Pioneered the installation of the hotel computer micros to Oberoi software with HP hardware in year 1988.

Supervised 48 associates, highlighting job specifications, service level agreement inter-departmentally. Creation of weekly schedules, providing performance feedback and building a strong team, awarded frequent praise for skill in managing people.

Trained associates in all front office operations including cash handling, night audit, customer service, soft skills, switchboard, record keeping, parking policies and regulations.

Coordinated inter-departmental practices for quality guest service standards.

Formulated reports of company rooms nights with first hand communication with bookers.

FRONT OFFICE SHIFT IN-CHARGE – HOLIDAY INN MUMBAI – ( JULY 1977 – AUG 1979 ) 196 ROOM INVENTORY WITH 09 F&B OUTLETS .02 Years

Responsible for front office operations during duty hours. Check-in, check-out, cashiering, guest information, guest feedback in conjunction with lobby manager and front office manager. Filing systems. Night Auditing report tallying. Mail sorting and supervison . Overlooking advance reservations alphabetical Shannon filing systems.

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