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Front Office Manager

Alexandria, Egypt
September 20, 2020

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Abdallah Ibrahim Bassiouny

Somouha, Alexandria Egypt



To dwell on my academic background pertinent to tourism in a challenging, professionally-developing and a

promoting job in which can render numerous services in a customer — oriented business environment.


+ Date of Birth: April 6th, 1990

+ Nationality: Egyptian

+ Military status: Exempted


High institute of Tourism & Hotel Management, Alexandria, Egypt 2010-2015

Bachelor in Hotel management & touristic management

¢ Graduation Year: 2015

Egyptian Baccalaureate, Tariq Ben Ziad Secondary school, Alexandria, Egypt June 2008


Royal Holiday Beach Resort & Casino (Ex Sonesta Beach), Sharm el-Sheikh, Egypt Nov 2018-Present

Full-Time Position: Front Office Shift Leader

+ Support team members in handling requests and enquire to ensure a positive outcome.

+ Ensure that the Front Office Manager is fully aware of any relevant feedback from guests and from

other departments.

+ Responsible for leading morning or late night shifts under the supervision of the Front Office


Maritime Jolie Ville Resort and Casino, Sharm el-Sheikh, Egypt July 2017-Oct 2018

Full-Time Position: G.S.A (Guest Service Agent) Receptionist

«+ Welcome guests as they arrive at the hotel, include checking guests in and out, issuing keys and

provide guests with clear directions, and make sure that any necessary information goes to the

housekeeping, restaurant, maintenance, and management departments.

+ Taking reservation by telephone or e-mail, preparing bills and dealing with payments such as vouchers,

bank transfer and cash.

+ Providing guests with information about local attractions and places of their interest and hotel service

such as the restaurants, spa and leisure facilities, answering their queries and deal with complains.

JW Marriot Hotel, Kuwait City Oct 2010-Sept 2013

Full-Time Position: AYS (At Your Service) Front Office Agent

+ Rendering numerous guests Service Including but not limited to, their in-room Complaints, and their

mobility inside and outside the hotel's premises.

+ coordinating the undertaking of several actions with the Guest Relations Department, such as

translating a variety of documents from English to Arabic and vice versa .

+ Helping Guests become aware of landmarks and different facilities as they embark on their journeys to

those places.

+ Delegating subtasks to other members of the team works with under the supervision of my manager.

Granted Experience:

Interacting with guests of different nationalities and cultures has granted me an indescribable experience, not to

mention that being a part of such a reputable luxury international organization as JW Marriott is something that has

definitely added remarkable qualities to my professional assets.

Kodak Inc., Alexandria, Egypt April 2009-Oct 2010

Full-Time Position: Sales Agent

+ Responsible for different sales transaction related to Kodak's products.

+ Receiving clients' requests and making sure that their requests are acknowledged by the upper

management and ensuring that they had been adequately.

« Working in an environment in which one is responsible for undertaking different marketing and cash-

related transactions had given experience that does qualify me for a similar position in a similar




+ Microsoft office.

* Windows XP, Vista, 7, 8, & 10.

Proficient with Word, Excel, Access, PowerPoint, Internet Explorer and outlook.

+ Fidelio suite 7 & 8.

Proficient with Billing, Cashier, Checking in and out, Reports, Reservation, and all the Reception Duties.

LANGUAGES: English and Arabic, ExSReMt eo ene eee Ree eee

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