Business Dev.,Quality, Risk Management.

AHMED ABDEL HAFEZ ABASSIRY AZAB

Profile

Born in May 9, 1974 (Brno - Czechoslovakia).

Egyptian nationality..

Fulfilled Military Service.

Speak fluent Arabic and English.

Brief

A high-caliber with more than 20 years of extensive experience in Consultancy, Telecom.,Media and Banking organizations, covering Inspections, Auditing, Follow Ups, Crisis Management/Business Continuity Management, Quality,Strategic Management, Planning, Organizations Development, Human Resources, Training and Administration.

Experience

1- 1- Head Of Business Development,Evolution Group for Integrated Services “EvoGroup”, 1st..Apr2013 –Present for 2 subseries:

a.Evo Training & Consultations, Organization Business Field: Solutions, Training, Consultations

b.EFADA Technology & Telecommunications Solutions, Organization Business Field : Technology, H/W,S/W & Solutions

Reporting to: Managing Director

Responsibilities:

-Sales & Marketing Dept..

-Consultancies Dept..

-Operations Dept..

-Business process solutions consultations.

-Business Continuity solutions consultations.

-Quality consultations.

-Operations Dept..

-Set strategies for growth.

-Analyzing existing approaches to the development of business and making changes where appropriate.

-IT Governance.

2-General Manager, Telecom. Egypt (TE, 19th. Aug.2009 – 31st. Mar 2013.

Organization Business Field: Telecommunications

Reporting to: TQM & Operations Efficiency Sector Chief.

Management Responsibilities:

In Charge for Administration subdivisions as: HR & Personal Affairs Dept., Transportations Dept., Administration & Finance Dept., Training Dept..

Member of Telecom Egypt hiring committee.

Member of Telecom Egypt Strategic Planning committee.

Member of Telecom Egypt Environmental,Health & Safety “EHS” committee.

In Charge for Compliances & Customer complains.

Technical Responsibilities:

In Charge for Quality Assurance Systems function.

Managing the following sub departments: Quality Audit dept., Planning & Coordination dept., Quality Auditors dept., Quality Documents Control dept.,Quality Control dept., and Quality Culture & Awareness dept..

3-General Manager, Telecom. Egypt (TE), 3rd. Nov.2008 – 19th. Aug.2009.

Organization Business Field: Telecommunications

Reporting to: TQM & Operations Efficiency Sector Chief.

Management Responsibilities:

In Charge for subdivisions as: HR & Personal Affairs Dept., Transportations Dept., Administration & Finance Dept., Training Dept..

Technical Responsibilities:

In charge for Quality Improvement & Company Development function.

Managing 3 sub departments: Quality & Development improvement chances dept., Quality & Dev. Execution dept., Improving Quality and Dev. Value based organization (VBO) & Culture dept. .

4-General Manager, Telecom. Egypt (TE),, 1st. July 2008 – 3rd.. Nov.2008.

Organization Business Field: Telecommunications

Reporting to: TQM & Operations Efficiency Sector Chief.

Management Responsibilities:

In Charge for subdivisions as: HR & Personal Affairs Dept., Transportations Dept., Administration & Finance Dept., Training Dept..

Technical Responsibilities:

In charge for Quality Standardization,Measurements, Calibration & Evaluation function.

Managing 4 sub departments:

In charge for Quality Calibration.

In charge for Quality Measurements.

In charge for Quality Standards & standardization.

In charge for Quality Evaluation.

5-Business Continuity Management Supervisor (Acting Manager), Vodafone, Corporate Affairs & Strategy Dept., Egypt, Dec. 2005 – 30 June 2008.

Organization Business Field: Telecommunications

Reporting to: Corporate Affairs & Strategy Director.

Business Continuity Plans and Disaster Recovery (BCP / DR)

Head of Business Continuity Planning (BCP) team in VFE.

Representing Vodafone Egypt (VFE) in the Egyptian national crisis management centre.

Representing VFE in VF group crisis management centre.

6-Quality & Environmental Standards Supervisor, Vodafone, Corporate Affairs & Strategy Dept. - Special Projects, Egypt, May 2003 - Dec. 2005.

Organization Business Field: Telecommunications

Reporting to: Implementation Sr.Manager.

IMS / ISO Operations

IMS / ISO Internal & External Audit

Business Continuity Plans and Disaster Recovery (BCP / DR)

Follow up Sarbanes-Oxley “SOX” actions on time for Technology Dept..

7-Sr.Technical Analyst and IT Hard Ware & Budget Team Leader, Vodafone, Technology Management Dept. - Desktop & Infrastructure, Egypt, Feb. 2001- May 2003.

Organization Business Field: Telecommunications

Reporting to: IT-Desktop & Infrastructure Sr. Manager

Quality Management System ISO tasks.

Reports generation, Analysis.

H/W Team, Division Budget & VF Assets Responsibility.

IT- Call Center single Point of Contact (SPOC) Tasks.

8-Sr.Customer Operations Representative, Vodafone, Customer Operations Dept. -, Egypt, Sep. 2000- Feb. 2001.

Organization Business Field: Telecommunications

Reporting to: Call Center Senior Supervisor

Main Tasks:

Handling customer inquiries.

9-Public Relation Team Leader, Nile Thematic Channels Sector in the Egyptian Radio & T.V. Union, Egypt, Oct. 98-Sep. 2000.

Organization Business Field: Media

Reporting to: Nile Thematic Channels Chief then to Public Relation General Manager

10- Accountant (B), National Bank Of Egypt (NBE), Egypt, Aug. 97- Oct. 1998.

Organization Business Field: Banking

Reporting to: Head of branch Credit Dept..

Education

DBA from the Faculty of graduate studies for statistical researches, Expected 2022.

MIBA from Eslsca "Ecole Superieure libres des sciences Commerciales Appliquees" “Mar.2013”, Major Global Management .

Master in Business Administration, Sadat Academy for Management Sciences, Maadi,Egypt,Sep.2003, Major HR .

General Diploma in Business Administration, Sadat Academy for Management Science, Maadi, Egypt, January 2002.

B.Sc. in Business Administration (Major: Computer Science), Sadat Academy for Management Sciences, Cairo, Egypt, May 1995, Grade: Good.

IPMA Diploma (Project Management)(AUC, Feb.2005- Jun.2005).

OSHA Platinum (Diploma) (Disaster Site Workers OSHA) (Jan 2009).

Business Courses

ITIL Foundation (EgyByte, May 2016).

Lean Six Sigma Black Belt (Skills House, LSSSA, May2015)

The preparation of international Arab arbitrators in International Commercial Arbitration and diplomatic and consular relations - November 2013 (International Arbitration Center - Law College - Ain Shams University).

Disaster Recovery & Risk Management (TE-LDC,Jan. 2012).

Risk Management (TE-LDC,Apr. 2011).

Root Cause Analysis (TE-LDC,2-3 Mar. 2011).

Certified Lead Auditor (KAS Cert Int., Nov. 2010).

Six Sigma “Y & G belt” (Skills House, Aug.2010).

Successful Delegation (TE-LDC,1-2 Nov. 2009).

Business Process Mapping, Analysis & Modeling (Malaysia, 14-16 Oct. 2009).

Change Management (TE-LDC,8-10 June 2009).

Total Quality Management "TQM" (TE-LDC,10-12 May 2009).

ISO 9001:2008 Internal Audit –Audit (KAS Int. Cert., 28-30 Apr. 2009).

Industrial OSHA (Jan 2009).

Construction OSHA (Jan 2009).

Effective Communication Skills for top Executives (31Dec 08- 1Jan.2009).

Human Capital Development for Progress (Dec.2008).

Strategic Quality Management & Business Performance (Dubai-UAE 2-6 Nov. 2008)

Team Building COURSE ( American Chamber, 23-24 Mar.2008).

Business Continuity Management & IT Disaster Recovery (Dubai – UAE, 29 Jul.-2 Aug.2007).

Attended all VF Group Business Continuity Meeting (Düsseldorf – Germany, Dublin – Ireland, etc..).

Making a Personal Difference Training Course.

Communicating for Impact Training course.

Organized & managed all first VF Group business continuity planning conference that held in Egypt on 27-28 Feb.2006.

Managing and Responding to Major Accidents (Dubai – UAE, 17-21 Jun.2006).

Crisis Management (National Security Council, 20-25 May 2006).

Exceed Course.

The Voice of Leadership Training Course.

Finance for Non-Financial Managers (AUC).

Strategies for Problem Solving and Decision Making.

Understanding Work place, and Creating Organizational Ownership.

7 Habits Of Highly Effective People.

Effective Presentation Skills.

Documenting Quality Systems (AUC)(ISO).

Lateral and Creative Thinking Course.

Internal Audit Course (ISO).

Effective Report Writing (AUC).

Interpersonal Skills Course.

Communication Skills Course.

Business Correspondence Course.

Time & Stress Management Course.

Customer Service Course.

All Bank Divisions Tasks (NBE, Nov.1997-Feb.1998).

Fire Fighting Course – Cairo Civil Defense Institute – Ministry of Interior (Fire Marshal, 19-24Apr.2003).

Achievements & Projects

1st. place prize in designing Business Continuity Planning”BCP”/Disaster Recovery”DR” awareness program (Idea & Content) in a competition all over Vodafone Group.

Excellent organizing prize in managing & preparing business continuity planning conference that held in Egypt on 27-28 Feb.2006.

Recommendation letter with a currency prize in excellent achievement in ISO audits.

Provide support in improving HR systems (Oracle) from Vodafone Egy..

Organized & achieved all training issues for a selective group of employees for the first time in the Egyptian private sector in the National Security Council (Strategic Sciences Institute).

Achieved a new idea for creating Vodafone Egypt IT assets Dbase that contains all records regarding every & each H/W owned by VFE.

Achieved 2 new ideas for monitoring Helpdesk engineers performance through the latest new technology tools.

Achieved all IT equipment needed in all VFE new locations (Budget, Technical specs., Vendors).

Many Shields & Certificates of Appreciations from many sectors in Telecom Egypt as awards due to excellent achievements .

Technical Skills

Attended the following Microsoft courses: (Windows XP®, Projects, PowerPoint,Visio, Excel, Access)

Membership

Member in the Business Continuity Institute & British Standards Institute since 2006.

Member in the Egyptian National Crisis Management Centre (Telecom Sector).

TelecomEgypt Single point of contact “SPOC” in the Egyptian National Crisis Management Center since 2008 till 2013 “BCP/DR”.

Vodafone Egypt Single point of contact “SPOC”in the Egyptian National Crisis Management Center since 2006-2008 “BCP/DR”.

References

Furnished upon request.

Fifth Settlement, First District, Second Zone, Villa 70,New Cairo, Cairo, Egypt

Mobile +2 - 0100 / 1480005, 0106/6627037

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