SCCM Admin or Windows Server Admin

Manuel Roldan Jr. *********@*****.*** No:+639**-******* linkedin.manuel-roldan

Summary of Qualifications

An IT Specialist and Windows server administrator with 17 years of relevant experience in the technology, mortgage company, and retail sectors. Utilize technical skills and problem-solving abilities to assess end-user and/or client needs, develop solutions, and track its progress. Ability to convey the technical concepts to non-technical audiences. Demonstrate professionalism, attention to detail, and collaborative nature and easy to work with a person.

Job Description

Windows Server Administrator

Ocwen Business Solutions Inc. January 16, 2017 – December 28, 2019 Administer Server Operating Systems infrastructure, which includes provisioning windows servers via VSphere technology, installation, configuration, maintenance, troubleshooting, and monitoring of different Server operating systems being used in the Ocwen environment.

These are as follows:

Windows 2003/2008/2012/2016 and 2019 Server Installation, Active Directory Administration, Windows DNS/DHCP services management.

• Installs and configures the Operating Systems of the infrastructure servers and ensures that the infrastructure servers are running on Ocwen Global Baseline Standards.

• Administer and maintains all servers that are server infrastructure services and ensures that its operating systems are efficiently utilized to support continuous and uninterrupted delivery of services.

• Participates in server build-outs and ensure that the servers are running on Ocwen Global Baseline Standards.

• Monitors the health of the servers on regular basis. Escalates to the Server Domain Team Lead (or higher) for potential and current encountered.

• Helps in troubleshooting infrastructure server related errors. Ensure that the trouble tickets assigned is updated in a timely manner.

• Handles advanced technical implementation of the infrastructure servers within the scope of the server Administration Team.

• Also handles basic network configuration and troubleshooting. SCCM Patch Management

• Act as a member of the Global Server Admin Team, and a part of a group of IT specialists in charge of managing the company’s global SCCM infrastructure used by Ocwen affiliates worldwide.

• Provide support to our SCCM Monthly Patching by helping out with the Creation of the Software Update Group and the required Deployments for Development, UAT/Test/Model, and Production servers;

• Responsible for updating our SCCM Collections, SCCM Tagging, and the Patching list on our SharePoint to keep track with our managed servers.

• Create and administer advertisements, programs, collections, and custom reports in SCCM.

• Serves as the Tier 2 support and escalation contact on advanced level of investigation and troubleshooting for SCCM related incidents

• Follow change management procedures

Non-compliant troubleshooting

Knowledgeable in troubleshooting servers that failed to receive patches/updates from software deployment package in different scenarios i.e. disk is full/almost full, the server is down, the SCCM Agent corruption and no SCCM Agent Installed or Loss of network connectivity while patch is being deployed and manually installing patches/hotfixes. Vulnerability Patch Management

• Collaborates with Security Operation Team for the vulnerabilities and for the strategic planning in creating a streamlined vulnerability management strategy and process improvements;

• Responsible for analyzing the vulnerability scan report (provided by Security Ops team) and identify from the report which servers are needed to remediate and which are having false positive vulnerabilities;

• Responsible for the communications to the Server Owners with regards to the remediation plan and get their approvals;

• Primary resource that is responsible for executing the remediation activity based on the planned strategies;

• Main resource that is assigned to create a monthly analysis report about the remediation activities done throughout the whole month.

Experience Citrix Administrator

• Expertise in troubleshooting and resolving issues in enterprise Citrix environment, Including Web Interface, application enumeration and performance issues, Printing and provisioning issues, for internal and external clients.

• Administered the Citrix network and provided support for the Windows.

• Resolved all problems related to the network.

• Maintained the Citrix system by implementing the security systems such as monitoring the access and performing the routine checks.

• Maintained the remote access system and windows networking. Experience Storage and Backup

• Performs daily operations in a Veeam, NetBackup and Data Domain environment to backup, recover and archive company information and requires interaction with other regional offices and individuals to identify incidents, diagnose and resolve problems, and assist with backup and restoration.

• Monitor backup jobs, execute restore jobs, troubleshoot failed jobs, and initiate corrective action.

• Identify and manage support issues, coordinate communications between various team operations groups and OEM’s to resolve complex issues.

IT Specialist and Consultant January 2003 – December 2017 TOPXtreme TECHNOLOGY

Private Lot Brgy. Sta. Lucia

Dasmariñas City, Cavite

Job Description

• Providing remote and onsite IT support to the corporate clients’ IT infrastructure such as servers, Desktops, Laptops, network and storage devices and maintain the agreed Service Level Agreements

• Responds to Help Desk trouble tickets in relation to Windows services. Ensures service requests meets target service level agreement in accordance with the prescribed service levels set by management such as account problems, folder access, and software installation.

• Ensuring that all the servers are up and running.

• Performs Monthly patching of Servers, ensuring all servers are up to date.

• Coordinate with the local IT team members and supervise on appropriate downtimes needed for faulty equipment replacements, vendor on- site troubleshooting and vendor on-site installations.

• Active Directory management (Security and organizational group creation, management and troubleshooting)

• DNS and DHCP management (IP reservation, modifying and creation of DNS records and DHCP scopes).

• Network Printer management (Network printer installation, management, troubleshooting and migration). Computer Hardware Servicing Instructor NCII May 2008 – December2010 The Bethel Educational Support and Technology Inc. 3rd Floor De Quiroz Bldg. Aguinaldo Highway

Corner, Perpetual –VII, Palico, Imus Branch, Cavite Job Description

As a Computer Hardware Servicing Instructor will be responsible for developing curriculum and teaching students various concepts of IT including an introduction to productivity suites of applications such as Microsoft Office and the use of these applications (Excel, Word, Access, Outlook, etc.). Reformat and Installation of Microsoft Windows XP, windows Vista, Windows 7 and Windows Server 2008/2008 R2, also including the installation of other software applications. Basic networking configuration and cabling setup server to client., implement network security and configurations enhancing PC performance.

Management Information System Administrator-MIS February2006- April 2007 TeamQuest Technology Inc.

FCIE-SEZ, B6 L13 Phase I Brgy. Langkaan

Dasmariñas City, Cavite

Job Description

• Supports the company’s need pertaining to information Technology.

• Administers the following systems - Windows Server 2003 Standard Edition, Windows Server 2003 Enterprise Edition.

• Does network support, installation, design, administration, troubleshooting, cabling, infrastructure maintenance, server and system administration, configuration, installations and back-up and monitors the network infrastructure to ensure the security of workstations, database

& system files

On the Job Training (OJT) April 1998 – April 1999

AMA Computer Learning Center, Inc.

Blk. 3 Lot 4 Hernandez Bldg. Brgy. Zone IV

Dasmariñas City, Cavite

Basic Tasks

• Become familiar with the software and hardware used by the employer

• Maintain, organize, and repair hardware and software networks as needed

• Give the necessary support and training to other employees when requested

• Troubleshooting all computer related problems

• Installing work stations and software

TRAINING and SEMINARS ATTENDED/CERTIFICATES

• System Center Configuration Manager 2016 February 21, 2020 Udemy Online Course

• Windows Server Update Services (WSUS) April 2, 2020 Udemy Online Course

• WINDOWS 7, WINDOWS SERVER 2008, LICENSING Ayala Ave. Makati January 18, 2010 MSI-ECS (SUNCAD SYSTEMS Solutions Corporation)

• Microsoft Windows Server 2016 February 21, 2020

Udemy Online Course

• Builders Online Series - Your quick start to AWS August 27,2020

• AWS Certified Cloud Practitioner July 28,2020- July 28,2023 Validation Number J342N59CFJB11C3Q Validate at: http://aws.amazon.com/verification

• Risk Management for Cybersecurity and IT Managers March 3, 2020 Udemy Online Course

• Microsoft Office 2016 Seminar March 03, 2017

Bay Shore Avenue MOA Complex, Pasay City, PH 1300

• TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY (TESDA) January 18, 2009 NCII CERTIFICATE No.090**********

• Microsoft KAAKBAY Open License 101 March 6, 2007 OPEN LICENCE SPECIALIST

Kalipayan Resort Dasmariñas, Cavite

EDUCATIONAL ATTAINMENT

AMA Computer College, Cavite Campus

Bachelor of Science Information Technology-Undergraduate 2009 Specialization in Windows Server and Network Administration AMA Computer Learning Center, Dasmariñas Branch April 29, 1999 Computer Technician Course

Character References – Available upon request

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