Manager Office

Kugatharan Vanniasingam,

Unit**,**, Post Oak Drive, Richmond Hill, ON L4E 4H8.

Name Kugatharan Vanniasingam

Email ********@*******.***

Telephone 905-***-****

Qualification

(1)Fellow Member of the Institute of Chartered Accountants of Sri Lanka.

(2)MBA from Brunel University/Henley Management College, UK

Experience

2010 to 2017 Customer Support Officer, Scotiabank, Toronto;

The daily reporting of the over variance system was in arrears for few weeks. I was able to streamline all the customers and brought the variances reporting to the senior manager on a daily manner.

Abilities include the following:

Demonstrated achiever with exceptional knowledge of banking sector practices and performance management.

Strong verbal & written communication and group motivator.

Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

Dedicated, reliable member of a team who thrives in a goal-oriented environment.

Ability to partner within department and across lines of business to execute strategy using well developed negotiation and influencing skills.

Exceptional administrative skills, highly organized with excellent analytical, conflict resolution and mediation skills.

Highly adaptable to new technology. Very fluent with MS Excel, Word, Project, PowerPoint, Visio and Scotia Bank platforms.

Work with the Bank leadership team to achieve optimum service levels by promptly managing assigned cases & ensuring the breadth and depth of case review activities are coherent with the bank’s risk profile and in accordance with the guidelines set by the regulators.

Prepare case reports for review by documenting & illustrating concise risk assessment evidence and case memoranda for the purposes of decision making at the Senior Leadership Level.

Coordinate and lead stakeholder discussions on individual cases by leveraging superior communication and problem-solving skills to guide case discussions to the best interest of Scotiabank

Respond promptly to requests and concerns from stakeholders (internal & external) and provide an effective/ concise response set by the department’s guidelines.

Train and mentor new hires on processes & procedures unique to Scotiabank.

Maintain proper records and audit trail of due diligence activity, case management & disposition actions for the bank restricted client population and transaction monitoring alerts.

Identify opportunities for process and system improvements, and participate on special projects assigned by the Leadership Team.

Investigate and analyze unusual transactions & patterns of international/ domestic payment by applying expert knowledge and sound case management & investigative processes.

1992 to 2009 Finance Director, Cargo logistic Sector, M/S Aitken Spence & Co, Sri Lanka

Overall control of the Finance & Accounting function of the Container sector and report to the group management team on a monthly and annual basis.

Current Status Citizen of Canada

Special mention

Diagnosed a brain tumor known as Acoustic Neuroma in 2006 and operated. I am perfect in every respect other than the look of my right side of the face and loss of some hearing ability.

References:

Ms.Maria Smiles Ms.Patricia Barnett

Senior Manager – Fraud & Risk Analysis, Manager,

Scotiabank, Toronto/Mississauga Scotiabank, Head Office, Mississauga

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