Vicki Howell

**** ***** ***** *****

Fort Wayne, Indiana 46808 adf7vr@r.postjobfree.com Cell: 260-***-****

Quality Assurance / Engineering (Validation) / Metrology

Underwriters Laboratory qualified standards tester for low voltage transformers

Internal Auditor for ISO standards 9001, 14001, 45001, and 50001

Developed and managed Quality Management Systems ISO9002 and /Guide 25 at Century Lab to include QA Manual, SPI’s, PI’s and forms

Developed and managed Quality Management System ISO/IEC17025 for Schneider Electric’s Low Voltage Transformer R&D Laboratory to include QA Manual, SPI’s, PI’s and forms

Developed and managed Quality Management System ISO14000 SPI’s, PI’s and forms for Schneider Electric’s Low Voltage Transformer R&D Laboratory

Processed calibration to ISO/IEC17025 quality standard for precision measuring/analytical test equipment and test systems

Lead Engineering person responsible for processing reliability analysis for customer warranty claims for low voltage transformers

Customer service responsibilities to approve and/or deny warranty claims for low voltage transformers

Customer service responsibilities for responding to “Customer Complaints” low voltage transformers

Strong ability to define problems, collect data, establish facts, and draw valid conclusions

Knowledgeable of manufacturing processes with focus on improvement and control

• Areas of strengths:

• Relationship Management • Quality Performance Metrics • Digital / Analog Circuits

• Procedural Writing • Statistical Process Control • Instrument Calibration & Repair System Management • Test Plans & Reports • Quality Audits / Internal Auditor

• ISO/IEC17025 • Root Cause Analysis • Gage R&R Studies

• Internal ISO Auditor • Failure Modes & Effects Analysis • DOE Process Analysis

• Development Testing • Continuous Process Improvements • Verification / Validation

• Design & Test Requirements • Data Trending Analysis • Process and Tester Trainer

• Codes & Standards Approval • Process Mapping • Document and Record Control

Professional Experience

2/2002 – 3/2020 Square D Company / Schneider Electric (ISO/IEC17025) – Huntington, Indiana

Global provider of technology and integrated solutions to optimize energy usage in electrical distribution, industrial automation, critical power and cooling, building management and security.

Low Voltage Transformer Research & Development Laboratory

Transformer Testing, Equipment Calibration & Laboratory Management

• Supervise technicians in testing prototype low voltage transformers.

• Work with Operations, Quality and Design Engineering to define and document test requirements and test methodologies for prototype and production purposes.

• Review and develop manufacturing test techniques including UL, CSA or IEC testing.

• Travel to customer site’s to quickly and accurately analyze, troubleshoot and identify root cause failure analysis of transformer.

• Run tests to verify design meets qualifications before forwarding to UL for marketing.

• Maintain compliance procedures for codes and standards approval process.

• Wrote and maintains quality manual and quality procedures for UL Client test Data Program and ISO/IEC17025 quality system.

• Writes and/or updates ISO quality procedures for Engineering, Operations, and SH&E

• Internal ISO Auditor for Operations.

• Support Operations when customer orders a certified test and generates certificate.

• Conduct harmonic testing, sound testing, and efficiency testing, on low voltage transformers.

• Tester for submitting standards regulations data to the Department of Energy (DOE) for transformer efficiency analysis.

• Equipment calibration, to include uncertainty measurements, for the Laboratory and

Operations.

• Oversee operational aspects of quality control programs relating to performance of tests and

evaluating policies and lab procedures, methods, and standards.

• Involved in planning and administering Laboratory budget for equipment and supplies.

• Engineering lead for product reliability analysis

6/1997 – 2/2002 Century Labs II Corporation (IS09002 and ISO/IEC17025:2005) – Fort Wayne, Indiana

Provider of calibration and repair services to commercial manufacturing industries.

Calibration / Quality Technician

• Performed on-site equipment calibration IE: wire manufacturers, Tier I auto suppliers, and others.

• Processed calibrations for current, power, volts, resistance, temperature, time, and frequency.

• Wrote quality manual, quality procedures, and forms, for ISO9002, Guide 25 and ISO/IEC 17025.

• Managed day-to-day quality operations.

• Received, processed, and generated calibration certificates and revision of certificates.

• Developed generic calibration procedures.

11/1996 – 5/1997 Boering Mannheim Medical Equipment Manufacturers – Indianapolis, Indiana

Aerotek Contract Engineering temporary assignment while in school at ITT Technical Institute

Lead Technician

• Supervised 5 technicians in repair and upgrading of table top blood and urine analyzers.

• Calibrated medical equipment.

• Refurbished analyzers for customers; maintained documentation and reports.

1996 (6 mos.) Thompson Electronics – Indianapolis, Indiana

Norrell Staffing temporary assignment while in school at ITT Technical Institute

Technical Support Technician

• Provided technical support for the RCA 18-inch digital satellite dish.

1994 – 1996 Commercial Warehouse & Cartage – Fort Wayne, Indiana

Household and commercial storage

Electronics Technician

• Repaired audio equipment shipped to warehouse by electronic stores (Circuit City, Sears, H.H. Gregg, and Best Buy) and shipped back to them following repairs.

Prior to 1994: Nutritional Technician/Supervisor – Medical Food Service Department

• Provided nutritional support and supervision to various hospital food service departments.

7/1977 to 7/1980 United States Army – Heidelberg, West Germany / Monterey, California / San Antonio, Texas

Environmental Health Specialist

• Specialized in interviewing, testing, sampling, and sanitary inspections as established, by CDC, OSHA, and federal health requirements.

Education / Certifications

B.S. in Electronics Engineering (1997)

A.S. in Electronics Engineering Technology (1996)

ITT Technical Institute – Indianapolis, Indiana

Dietary Assistant Technology Certificate

Indiana Vocation Technical College – Fort Wayne, Indiana

Environmental Health Technology Certificate

U.S. Army Academy of Health Sciences (Fort Sam Houston) – San Antonio, Texas

High School Diploma (1975)

R.N. Snider High School – Fort Wayne, Indiana

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