Food Service Engineering
Resume:
Vicki Howell
Fort Wayne, Indiana 46808 **********@*****.*** Cell: 260-***-****
Quality Assurance / Engineering (Validation) / Metrology
Underwriters Laboratory qualified standards tester for low voltage transformers
Internal Auditor for ISO standards 9001, 14001, 45001, and 50001
Developed and managed Quality Management Systems ISO9002 and /Guide 25 at Century Lab to include QA Manual, SPI’s, PI’s and forms
Developed and managed Quality Management System ISO/IEC17025 for Schneider Electric’s Low Voltage Transformer R&D Laboratory to include QA Manual, SPI’s, PI’s and forms
Developed and managed Quality Management System ISO14000 SPI’s, PI’s and forms for Schneider Electric’s Low Voltage Transformer R&D Laboratory
Processed calibration to ISO/IEC17025 quality standard for precision measuring/analytical test equipment and test systems
Lead Engineering person responsible for processing reliability analysis for customer warranty claims for low voltage transformers
Customer service responsibilities to approve and/or deny warranty claims for low voltage transformers
Customer service responsibilities for responding to “Customer Complaints” low voltage transformers
Strong ability to define problems, collect data, establish facts, and draw valid conclusions
Knowledgeable of manufacturing processes with focus on improvement and control
• Areas of strengths:
• Relationship Management • Quality Performance Metrics • Digital / Analog Circuits
• Procedural Writing • Statistical Process Control • Instrument Calibration & Repair System Management • Test Plans & Reports • Quality Audits / Internal Auditor
• ISO/IEC17025 • Root Cause Analysis • Gage R&R Studies
• Internal ISO Auditor • Failure Modes & Effects Analysis • DOE Process Analysis
• Development Testing • Continuous Process Improvements • Verification / Validation
• Design & Test Requirements • Data Trending Analysis • Process and Tester Trainer
• Codes & Standards Approval • Process Mapping • Document and Record Control
Professional Experience
2/2002 – 3/2020 Square D Company / Schneider Electric (ISO/IEC17025) – Huntington, Indiana
Global provider of technology and integrated solutions to optimize energy usage in electrical distribution, industrial automation, critical power and cooling, building management and security.
Low Voltage Transformer Research & Development Laboratory
Transformer Testing, Equipment Calibration & Laboratory Management
• Supervise technicians in testing prototype low voltage transformers.
• Work with Operations, Quality and Design Engineering to define and document test requirements and test methodologies for prototype and production purposes.
• Review and develop manufacturing test techniques including UL, CSA or IEC testing.
• Travel to customer site’s to quickly and accurately analyze, troubleshoot and identify root cause failure analysis of transformer.
• Run tests to verify design meets qualifications before forwarding to UL for marketing.
• Maintain compliance procedures for codes and standards approval process.
• Wrote and maintains quality manual and quality procedures for UL Client test Data Program and ISO/IEC17025 quality system.
• Writes and/or updates ISO quality procedures for Engineering, Operations, and SH&E
• Internal ISO Auditor for Operations.
• Support Operations when customer orders a certified test and generates certificate.
• Conduct harmonic testing, sound testing, and efficiency testing, on low voltage transformers.
• Tester for submitting standards regulations data to the Department of Energy (DOE) for transformer efficiency analysis.
• Equipment calibration, to include uncertainty measurements, for the Laboratory and
Operations.
• Oversee operational aspects of quality control programs relating to performance of tests and
evaluating policies and lab procedures, methods, and standards.
• Involved in planning and administering Laboratory budget for equipment and supplies.
• Engineering lead for product reliability analysis
6/1997 – 2/2002 Century Labs II Corporation (IS09002 and ISO/IEC17025:2005) – Fort Wayne, Indiana
Provider of calibration and repair services to commercial manufacturing industries.
Calibration / Quality Technician
• Performed on-site equipment calibration IE: wire manufacturers, Tier I auto suppliers, and others.
• Processed calibrations for current, power, volts, resistance, temperature, time, and frequency.
• Wrote quality manual, quality procedures, and forms, for ISO9002, Guide 25 and ISO/IEC 17025.
• Managed day-to-day quality operations.
• Received, processed, and generated calibration certificates and revision of certificates.
• Developed generic calibration procedures.
11/1996 – 5/1997 Boering Mannheim Medical Equipment Manufacturers – Indianapolis, Indiana
Aerotek Contract Engineering temporary assignment while in school at ITT Technical Institute
Lead Technician
• Supervised 5 technicians in repair and upgrading of table top blood and urine analyzers.
• Calibrated medical equipment.
• Refurbished analyzers for customers; maintained documentation and reports.
1996 (6 mos.) Thompson Electronics – Indianapolis, Indiana
Norrell Staffing temporary assignment while in school at ITT Technical Institute
Technical Support Technician
• Provided technical support for the RCA 18-inch digital satellite dish.
1994 – 1996 Commercial Warehouse & Cartage – Fort Wayne, Indiana
Household and commercial storage
Electronics Technician
• Repaired audio equipment shipped to warehouse by electronic stores (Circuit City, Sears, H.H. Gregg, and Best Buy) and shipped back to them following repairs.
Prior to 1994: Nutritional Technician/Supervisor – Medical Food Service Department
• Provided nutritional support and supervision to various hospital food service departments.
7/1977 to 7/1980 United States Army – Heidelberg, West Germany / Monterey, California / San Antonio, Texas
Environmental Health Specialist
• Specialized in interviewing, testing, sampling, and sanitary inspections as established, by CDC, OSHA, and federal health requirements.
Education / Certifications
B.S. in Electronics Engineering (1997)
A.S. in Electronics Engineering Technology (1996)
ITT Technical Institute – Indianapolis, Indiana
Dietary Assistant Technology Certificate
Indiana Vocation Technical College – Fort Wayne, Indiana
Environmental Health Technology Certificate
U.S. Army Academy of Health Sciences (Fort Sam Houston) – San Antonio, Texas
High School Diploma (1975)
R.N. Snider High School – Fort Wayne, Indiana
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