Engineer Customer Service
Resume:
ORGANIZATION
DESIGNATION
DURATION
INFOSYS LIMITED
SENIOR SYSTEMS ENGINEER
June 2017 TILL DATE.
INFOSYS LIMITED SENIOR SYSTEMS ENGINEER June 2017 TILL DATE
Roles & Responsibilities:
Dealing with issues related to account creations in Azure Active directory.
Creation of Admin accounts, Service accounts, Test accounts and Functional accounts, granting access to the users to shared folders
Troubleshooting the migration issues from Legacy (PMC) to Modern (PC)
Investigating the discrepancies in the customer revenues, Azure consumptions and Skills, Offers and Benefits.
Working knowledge with other systems technologies (Windows, Network, SAN, NAS etc.) is a major plus
Perform installations and configurations of multiple Operating Systems
Develop and maintain the automation of rapid server deployment and centralized management of servers
Develop performance management procedures for UNIX/Linux servers
Identify and develop an automation strategy for common end user requests
Manage and maintain system resources, globally, throughout the environment
Generalist that understands all aspects of datacenter technologies and how they integrate with each other
Identify and troubleshoot systems network problems and escalate when necessary
Leads the day-to-day operational support for server, storage or network infrastructures.
Builds, patches, tests (check for compatibility issues, conducts QA) and deploys complex systems and platforms meeting clients’ needs and specifications.
Leads the configuration and maintenance of office and/or production software, adjunct support and/or utility software, i.e. Virus malware protection, office application suites and/or application software.
Works with Business Applications, vendors, consultants, contractors, and IT personnel from other City Bureaus, Divisions, and Departments.
Provides technical guidance and assistance to other IS Engineers and IS Administrators.
Performs complex storage and server data backup, data migration and disaster recovery operations.
Performs complex software and operating system upgrades and track system licensing.
Configures security settings or access permissions for groups and individuals.
COURSE
BOARD/UNIVERSITY
YEAR OF PASSING
GPA
BACHELOR OF ENGINEERING (ECE)
OSMANIA UNIVERSITY
2017
8.5
HIGHER SECONDARY EDUCATION
BOARD OF INTERMEDIATE EDUCATION
2013
9.8
MATRICULATION (SSLC)
BOARD OF SECONDARY EDUCATION
2011
9.1
Operating system : Windows XP, Windows 7, Windows 10
Packages : MS Office
IDEs : Eclipse
Languages : C, C++, Python
Knowledge : RDBMS, OOP, Unix and Power Shell, Network Fundamentals,
Routing basics and Routing protocols, Network Security basics,
HTML, Microsoft Azure, SQL Server, COSMOS
Tools : BMC Remedy 7.5 and 8.0, Service Now, Visual studio
Ability to Lead, Follow and Work Well in a Team
Strong security, asset management, customer service, or help desk departments.
Establish, configure, test and maintain operating systems, application software and system management tools
Plan and implement systems automation as required for better efficiency.
Oversee the constant availability of technical resources
S.NO
NAME
CONTACT NO
DESIGNATION
ORGANIZATION
1
MS. VISHNU PRIYA GOLLA
PROJECT MANAGER
INFOSYS LIMITED
2
MS. SHANTHI VEGGALAM
SYSTEMS ENGINEER
INFOSYS LIMITED
3
MS. DIVYA LATHA RAYAVARAPU
TECHNOLOGY ANALYST
NAVCARE PHARMA
Profile Summary
Name: LAVANYA BONAGIRI
Contact No: +91-998**-*****
EmailId: *************@*****.***
LinkedIn: https://www.linkedin.com/in/lavanya-bonagiri-933118120/
SkypeID: https://join.skype.com/invite/X8Fvf2bme5Qg
3+ years of experience in Networking and Azure domain seeking a challenging position in a management where my knowledge and technical skills are utilized effectively and enhanced by being part of a company which will continuously enable me to learn, create and innovate, in order to contribute to the growth of the organization.
Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing large complex systems or networks consisting of a combination that may include servers, mainframes, mini-computers, LANS, WANs. Fabrics, storage arrays, and the physical and logical components that integrate these systems together as an enterprise networking backbone or platform.
CAREER TIME LINE
WORK EXPERIENCE _PROJECTS UNDERTAKEN
EDUCATION
TECHNICAL SKILLS
PROFESSIONAL SKILLS
REFERENCES
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