Customer Service Manager
Resume:
Alexandru Iulian Popovici
Fort Mill, SC 29708
Mobile 215-***-****
E-mail: ******@*****.***
SUMMARY: Logistics Professional with over 10 years industry experience seeking new and exciting opportunities that will develop and expand my current skills through challenging and interesting projects.
EDUCATION:
Saint Joseph’s University, Philadelphia, Pennsylvania
M.S. in International Marketing, May 2010
Saint Joseph’s University, Philadelphia, Pennsylvania
B.A. in International Relations, May 2007
American University of Rome, Rome, Italy
Study Abroad, Spring 2007
Saint Louis University – Madrid, Madrid, Spain
Study Abroad, Summer 2005
Archbishop Ryan High School, Philadelphia, Pennsylvania
June 2003
SKILLS:
Fluent in Romanian
VOLUNTEER
EXPERIENCE:
Philadelphia, Pennsylvania
36th Ward 34th Division Committee Person, Elected 2014-2018
Responsibilities: Representing and providing constituent services to the residents of the 36th Ward 34th Division in the Point Breeze section of Philadelphia.
Craft Phila
Event Site Logistics Coordinator, Appointed 2015-2016
Responsibilities: Surveying, mapping and planning the Craft Phila event site.
RELATED
EXPERIENCE:
C.H. Robinson
Senior Global Forwarding Agent: Ocean Export Jul 2019 – Present
Responsibilities: Routing ocean export shipments in accordance with domestic and international customs regulations, best practice, and customer requirements. Providing customers with service offerings based on freight characteristics, insurance options, available rates, least cost, transit time, delivery, and return requirements; while managing buy versus sale price with domestic and international transportation vendors. Issuing resolution, training, intermediary functions, logistics representation, and shipment responsibility management, including services as needed. Issuing and providing transport documentation such as Inland Bill of Lading, Warehouse and Dock Receipt, House Bill of Lading, Letter of Credit, Master Bill of Lading, and Proof of Delivery to customers and overseas colleagues. Tracking and expediting progress of specialized transports. Participating in team meetings, conference calls, and daily project management calls. Coordinating the contracting process including spot quotes, face-to-face negotiations, contract preparation, amendment processing, and impact tools. DOT and other transport regulations compliance management. Eliminating and minimizing risk exposure for DSV and customers. Maintaining online tracking and metrics tools.
Skills/knowledge gained: communication, organization, planning, and coordination
Value: superior logistics skills, superior customer service.
DSV Air & Sea
Air & Sea Export Logistics – Logistics Specialist Jul 2016 – Jun 2019
Responsibilities: Routing air & sea export shipments in accordance with domestic and international customs regulations, best practice, and customer requirements. Providing customers with service offerings based on freight characteristics, insurance options, available rates, least cost, transit time, delivery, and return requirements; while managing buy versus sale price with domestic and international transportation vendors. Issuing resolution, training, intermediary functions, logistics representation, and shipment responsibility management, including services as needed. Issuing and providing transport documentation such as Inland Bill of Lading, Warehouse and Dock Receipt, House Bill of Lading, Letter of Credit, Master Bill of Lading, and Proof of Delivery to customers and overseas colleagues. Tracking and expediting progress of specialized transports. Participating in team meetings, conference calls, and daily project management calls. Coordinating the contracting process including spot quotes, face-to-face negotiations, contract preparation, amendment processing, and impact tools. DOT and other transport regulations compliance management. Eliminating and minimizing risk exposure for DSV and customers. Maintaining online tracking and metrics tools.
Skills/knowledge gained: communication, organization, planning, and coordination
Value: superior logistics skills, superior customer service.
Hamburg Sud North America, Inc.
Midwest Logistics - Intermodal Coordinator, Apr 2013 – Jun 2016
Responsibilities:
Arranging intermodal transportation with vendors (truck, rail, barge, and feeder) for import/export containers. Working with customer to arrange pick-ups and deliveries in line with customer demands. Using internal systems for all purchase (work) orders to transport vendors. Tracing and tracking containers that are in route and informing customer of any deviation in scheduled deliveries. Obtaining and communicating proof of delivery. Ensuring internal systems reflects movement information on loaded containers. Monitoring vendor performance, logging and reporting service failures.
Skills/knowledge gained: communication, organization, planning, and coordination
Value: superior logistics skills, superior customer service.
BDP International Inc.
Merck KGaA/EMD Chemicals - Air/Ocean Import/Export Account Manager, Aug 2010 - 2012
Owens Corning Corporation - Air/Ocean Import/Export Account Manager, 2012 – Mar 2013
Responsibilities:
Liaising between trading parties and coordinating timely delivery of goods and payments. Preparing and distributing documents to observe domestic and foreign customs regulations. Developing and maintaining business relationships and ensuring client satisfaction.
Skills/knowledge gained: communication, organization, planning, and coordination
Value: superior logistics skills, superior customer service
Kelly Law Registry
Dechert LLP - Paralegal, 2009 - 2010
Responsibilities: preparing, separating, and classifying case material
Skills/knowledge gained: case material management
Value: superior case management skills
Ballard Spahr Andrews & Ingersoll - Paralegal, Jan 2008 - 2009
Responsibilities: creating, populating, and managing a human resources database
Skills/knowledge gained: database management (Microsoft Access)
Value: superior database management skills
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