TEANNA SAUNDERS

Sterling, VA

adf7t4@r.postjobfree.com

757-***-****

I am a enthusiastic and ambitious customer service specialist . I bring the ability to connect with people and understand their wants, needs, desires along delivering excellent service on every interaction. My priority is to be proactive as a friendly customer service specialist, dedicated to meeting and exceeding expectations at every turn. Professional communication skills and ability to build and cultivate relationships is my niche. I am actively seeking a customer service role where I can utilize my experience to add immediate value to any organization. Authorized to work in the US for any employer

Front Desk Associate / Finance Associate

REGENCY FURNITURE - Sterling, VA

December 2019 to Present

• Ability to calculate figures (discounts, interest, commission, percentages, area, etc.).

• Support sales staff by finalizing sales tickets quickly and efficiently

• Responsible for answering 100 calls a day. Handling customer concerns in person and over the phone.

• Review and edit customer furniture orders.

• Create and maintained various delivery and service data.

• Provides thorough explanation to customers about estimate times. during the process (financing, policies, delivery, pick- up, etc.)

• .• Schedule and close customer deliveries.

• Assist with pricing, tagging, promotions and organization as needed.

• Schedule service calls.

• Make daily calls to customers (delivery updates/confirmations, pick-ups, thank you and follow ups).

• Have strong professional communication skills English

• Ability to read, analyze, and interpret common publications related to field of expertise (sales & finance contracts, delivery orders, etc.).

• Ability to respond to common inquiries or complaints from customers or vendors. Front Desk Associate/ Guests Services

MASSAGE ENVY

September 2019 to December 2019

• Answering phone calls.

• Setting and checking members and guests in and out for appointments. T

WORK EXPERIENCE

• Greeting members and guests upon arrival.

• Promoting the Wellness Program.

• Keeping management apprised of member concerns and following manager's policies, procedures and direction.

• Accepting constructive criticism in a positive manner and using it as a learning tool.

• Upholding the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy.

• Staying updated on retail products and promotions. WAWA

CUSTOMER SERVICE REPRESENTATIVE/CASHIER

• Greet customers and provide an enjoyable shopping experience for all customers.

• Ensure the proper execution of assigned foodservice programs and procedures.

• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.

• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).

• Replenish products and supplies to ensure in stock conditions at all times.

• Communicate with the management team regarding customer Barista

Starbucks - Sterling, VA

January 2017 to November 2017

Make specialty Drinks

Count money .

Maintain food and keep inventory records.

Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable. Crew Trainer

McDonald's - Chesapeake, VA

June 2012 to September 2017

Monitoring food preparation methods, portion sizes, and garnishing food to ensure that food is prepared and presented in an acceptable manner.

Count money and make bank deposits.

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. Maintain food and equipment inventories, and keep inventory records. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary

Waitress

Ndulge - Suffolk, VA

April 2012 to August 2012

Greet guests, escort them to their seats, and present them with menus and wine lists. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Take dining reservations

None in Medical billing and coding

DeVry University-Chicago - N / A

January 2018 to October 2018

EDUCATION

None in Criminology

Tidewater Community College - Portsmouth, VA

August 2014 to October 2016

High school diploma in Advanced Diploma

Western Branch High School - Chesapeake, VA

September 2012 to June 2014

MS Windows proficient and Quick learner (5 years)

Excellent communication skills (7 years)

Motivated (10+ years)

Problem Solving (7 years)

Cash Handling (8 years)

Clear communication (8 years)

Filing (3 years)

Charting (2 years)

Scheduling (2 years)

Typing (8 years)

Data Entry (6 years)

Customer Service (9 years)

Front Desk (3 years)

Office Administration (1 year)

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