Customer Service Sales Representative

CAREER OBJECTIVE

A highly analytical and people oriented individual with a Bachelor of Commerce in HR Business Management and Business Administration diploma with expertise in administrative role and successfully achieved key business objective while demonstrating team leadership, excellent client customer service and impeccable professionalism seeking a Human Resources related position.

CORE COMPETENCIES

With experience gained in a workplace and 5 years of Academic Learning the following competencies were developed and demonstrated

Administration skills

Payroll role

Employment Law

Recruitment and Selection

Training and Development

Customer Service skills

Multitasking Ability

Team Leadership

Advanced Reporting

HRIS Databases

Microsoft Office Suite & 50WPM Typing

Cross-Team Collaboration

Bilingual (English, Tamil)

HIGHLIGHTS OF QUALIFICATIONS

Bachelor’s Degree- with major in Human Resources Business Management (2016)

HRPA membership and pursuing towards my CHRP

5 + years’ experience as a Team Leader, Sales and Customer Service Representative

Received award for exceptional customer service

Strong proficiency in Microsoft Office suite

A fast learner with proven ability to adapt to new systems and cultures

Exceptional communication both written and verbal with proactive problem solving skills

Highly methodical with a sense of urgency with accuracy

Excellent organizational and presentation skills

Focused and objective individual who can handle confidential matters very discreetly and confidentially.

Ability to work under pressure, prioritize, perform multi-tasks and meet deadlines

Ability to work independently as well as within a team

RELEVANT SKILLS AND ACHIEVEMENTS

Administrative Skills:

Filing and organizing folders

Updating listings, excel and company profile

Answering incoming calls, handling inquiries incoming and outgoing customers and Vendor

Technical Skills:

Prepared pamphlet and flyers for team project for marketing course

Contributed to the collection, analysis, and utilization of human resources data in team projects

Identified information needs and applied current and emerging information technologies to support the human resources function in all team projects

Computer skills including Outlook, Access, word processing program and E-mail

Customer Service Skills:

Demonstrated ability to listen effectively to customers, resulting in recognition for excellent customer relations Award.

Utilize patience and excellent listing skills successfully diffused angry customers

EDUCATION

Bachelor of Commerce, Human Resources Management, 2016

Ryerson University

Business Administration Human Resources Diploma, 2011

Seneca College

Business Fundamentals Certificate, 2009

Seneca College

EXPERIENCE

Dr. K. Ravindran’s Dental Clinic Sep 2017 – Present

Administrative Assistance

Bookkeeping, responsible for Accounts receivables

Process insurance claims and discrepancies

Schedule an appointments for patients

Prepare a data report for recall purposes

Organize files, mail as well as answer incoming and outgoing phone calls.

Efficiently using Word, Excel and internet (e-mail) as well as used fax, scan and printer for office purposes

INNOVATIVE VISION, INC. Nov.2012 – Aug 2017

Sales Representative

Generate and grow revenue via strategic promotion and sale of products and services

Interface with clients to assess needs and align with appropriate solutions

Source and secure new business opportunities through relentless networking

Conduct research across market activities and competitor operations

Apply product and service expertise to address client inquiries

Best Made Toys Sep 2015 - Dec 2015

Administrative Assistant (contract)

Provided administrative and clerical support for effective and efficient operation

Maintained logical system of filing; Sales orders, purchase orders, vendor payments

Matched sales confirmation to purchase orders

Matched sales; invoices to factory invoices

Prepared documents for mailing and shipping

Inputted data into company files ( Excel, Word and report online)

TIM HORTONS Oct.2009 - Nov 2011

Team Leader/ Health and Safety Committee Supervisor

Directed daily operations, team performance and HR compliance within demanding setting

Mentored, coached and led team members in line with operational goals and policy

Administered performance management program aimed at improving employee development

Enhanced labor relations, company culture and overall HR competency

Built, integrated and evaluated personnel professional development plans

Collaborated across functions to implement health and safety policies

Cashier Jul.2007 - Oct 2009

Fostered positive customer experiences through responsive communications & prompt service

Handled and maintained cash in line with all accuracy and security measures

Worked closely with senior management to ensure cohesive operations

Identified, isolated and resolved escalated customer issues in diplomatic, tactful manner

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