Store Manager Customer Service

James Wilson

** ********** ****** *** **, Barrie, ON L4M 1R5

705-***-**** – **************@*****.***

Skills

Data entry and management

Extremely organized

Self-motivated

Strong productivity output in all positions given through current employment

Risk management processes and analysis

Strong logical thinker

First Aid certificate through ‘Action First Aid”

Various Management Training courses taken through current employer

Strong written and verbal communication

Strong Computer skills involving Microsoft and data management programs

Interpersonal and written communication

Able to meet deadlines based off requirements, as a part of or managing a team of associates

Strong knowledge and understanding of rules and regulations noted in O.H.S.A.

Work History

12/2016 to 05/2020

Shift Supervisor

Simcoe Parts Service – New Tecumseth, ON

Researched, updated and implemented required SPOS needed for Plant.

Daily Manpower numbers and data collection for upper management

Various plans and objectives implemented with immediate success

Distinguished daily tasks for all Section Leaders while maintaining open relationships with associates.

Build towards and maintain strong 5S mindset

02/2014 to 12/2016

Section Leader

Simcoe Parts Service – New Tecumseth, ON

Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

Implemented new working processes that delivered continued improvements.

Worked with management team to implement the proper division of responsibilities.

Transition to and organized startup of MMP1 and MMP 3

Initiated SPS presence and processes for MMP3 (AE)

Gained strong working knowledge of AS400, Microsoft Excel and Office functions.

12/2013 to 01/2014

General Laborer

Simcoe Parts Service – New Tecumseth, ON

Worked alongside staff to discuss and implement best practices and exceed team objectives.

Eliminated downtime and maximized efficiency

Accurately read, understood, and carried out written instructions as forwarded my management team.

Safe and efficient operation of tow buggy and fork truck.

Picked orders from inventory locations.

Followed standards and procedures to maintain safe work environment.

03/2011 to 12/2012

Retail Store Manager

Surf Paradise – Barrie, Ontario

Generated spreadsheets detailing sales information.

Maintained work environment in clean and sanitary manner.

Optimized store displays and appearance via strategic merchandising.

Designed improvement plans.

Managed all aspects of store operations, organization, maintenance, and purchasing functions.

Resolved customer service issues promptly.

Submitted orders for new inventory.

Completed routine store inventories.

Education

2012

High School Diploma (O.S.S.D.)

Barrie Learning Centre - Barrie, ON

References

Autumn Oleksinski 705-***-**** (Personal)

Gord Stewart 705-***-**** (Work)

Additional references available upon request

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