Assistant Customer Service

CURRICULUM VITAE

Iqbal Mohammed

Fathima Manzil

Thannimoode

Elavattom PO 695562

Trivandrum Kereala India.

Home +919*********

Email *************@*****.***

CAREER GOALS & ASPIRATIONS

Seeking To Contribute Proven Hospitality Talents, Refined Communication Skills, And An Excellent Customer Service Attitude To A Challenging Environment And To Fulfill My Desire To Become A Professional In My Field Of Endeavor Seeking To Apply These Talents To A Forward Thinking Company That Sees Its People As An Asset And Encourages Developmental Growth As Well As Provides Structured Career Plans. PROFILE:

Can work in long hours and flexible with timings. Has enormous career background in Hospitality Industry. Computer Literate and has strong communication skills. Has great leadership skills, and can work without supervision. SKILLS:

Well versed with Computer knowledge.

1) Microsoft Office.

2) Excel.

3) Power point.

4) Handling store order and maintaining department related items. Languages known:

Language:fluent in English, Malayalam, and Hindi written and verbal CAREER EXPERIENCE

Assistant chief steward

(Pre-opening)

Hilton Garden inn

Saudi Arabia

P.O Box 3655

Riyadh Olaya

July4th 2010 to 15th Sep 2017

Present

Chief Steward

Double Tree By Hilton

Al Muroj

Riyadh.(2017 to 2020)

DUTIES AND RESPONSIBILITIES

Staff supervision and liaison is of utmost importance to the assistant chief steward position. He must coordinate all the hospitality workers at the establishment including the kitchen staff,

The assistant chief steward inspects all worker areas for safety and organization to increase productivity and prevent hazards. Inspections can include the freezers, stoves or ovens, guest rooms, and common areas, making certain the standards of the hotel, vessel, or airline are always up to par.

Assistant chief steward calculate and maintain inventory to sustain productivity and efficiency, prevent shortages, and keep abreast of new additions to stock. She prepares invoices and liaisons with the suppliers, upon delivery checking that ordered items are present, accounted for, and unspoiled or damaged.

The chief steward may also be in charge of administrative tasks such as planning and setting menus, pricing, establishing budget controls, or contacting and maintaining relationships with contractors. He may also have authority to hire or fire staff. Providing excellent customer service is an important part of the Assistant chief steward duties. This includes bell service, room service, cabin service, or any other personal service offered by the establishment. She may be required to plan events or banquets, prepare decorations, create specialty menus, and arrange for extra staff to be on hand for the occasion. It is the steward job to ensure all the customer expectations are met or exceeded.

CAREER EXPERIENCE

Assistant chief steward.

DUTIES AND RESPONSIBILITIES

Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues

Lead the Stewarding team in all aspects of the department and ensure standards are followed

Balance operational, administrative and Colleague needs Attend regularly scheduled departmental meetings

Schedule all Stewarding Colleagues supervise

Supervise and maintain the sanitation of kitchen equipment and other areas assigned

Review all banquet event orders to ensure proper set-up is in place Ensure all breakages and chipped items are taken out of circulation and inventoried Ensure all equipment is in working order and report any items in need of repair Follow department policies, procedures and service standards Maintain a clean and safe work environment

Other duties as assign

CAREER EXPERIENCE

Assistant chief Steward

(Pre-opening)

Hilton Garden Inn

Riyadh Olaya

July 2010 to Sep2017

DUTIES AND RESPONSIBILITIES:

• Presently coordinating with manager to make the SOP,S ready as-per Hotel standards for the Stewarding staffs.

• Helping in setting up the Buffet for all the outlets.

• Supervises and coordinates activities of workers engaged in all the areas and outlets.

• In charge of managing schedules, and training newly employed workers and providing answers to the questions of workers.

• Keeping Daily cleaning records and inventory of all the chemicals of the department.

• Excellent internal and external customer relations skills

• Looking over all Administration work as-per Daily work requirement.

• Investigates and resolves customer complaints of unsatisfactory work.

• Studies literature of new colleagues and train them as per their requirements where ever needed.

• Inspects all the outlets and the areas to ensure conformance to standards.

• Supervises and coordinates activities of workers engaged in cleaning and setting up the buffet for the particular outlets.

• In charge of managing schedules, and training newly employed workers and providing expert answers to the questions of workers and patrons

• Keeping records off all the Daily cleanings of the kitchen areas.

• Excellent internal and external customer relations skills. DUTIES AND RESPONSIBILITIES:

Ensure that the kitchen and all surfaces are kept clean and all utensils are clean and in their appropriate place. Refuse is securely bagged and recyclable materials correctly separated. If there is a dishwashing machine, that this is operated correctly (detergent kept full, regularly cleaned

SPECIAL ACHIEVEMENTS

• Hilton Garden Inn Riyadh olaya.

• HACCP Certificate Achive in HGI Riyadh

• ISO Certificate Achive in Double tree in Riyadh, TRAININGS AND SEMINARS ATTENDED:

• Completed first Aid Training.

• Completed Fire Awareness Training.

• Completed HACCP Level 3.

EDUCATIONAL QUALIFICATIONS

• S.S.L.C

• Economic Bachelor degree

From Kerala University

PERSONAL INFORMATION

Name Iqbal Mohammed

Date of Birth 23rd November, 1969

Present Address Fathima Manzil

Elavattom PO 695562

Trivandrum Kerala India

Mobile +919*********

Passport No. J 5989390

Date of issue 24-05-2011

Date of expiry 23-05-2021

Marital Status Married.

Languages Known English, Hindi & Malayalam

E-mail add *************@*****.***

I hereby declare that the information given above is true and the best of my knowledge and belief. Thank You,

(Iqbal Mohammed)

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