Bellman
Resume:
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***********@*****.***
Md. Yousuf Nabi Palash
APPLY FOR : BELLMAN
EDUCATION
PERSONAL SUMMERY
Strong interpersonal and problem solving abilities, Highly organized person with strong planning skills, Goal and results oriented, Energetic, enthusiastic, Strong interpersonal and problem solving abilities, Highly responsible & reliable, Ability to work well under pressure in a fast paced environment, Ability to work cohesively with fellow colleagues as part of a team, Ability to focus attention on guest needs, remaining calm and courteous at all times.
Brahmanbaria Govt. College – National Univesity, Result : 2nd Class
Bachelor Of Business Studies 2013 - 2015
Higher Secondary Certificate 2009 - 2011
Kasba T.Ali Degree College, Comilla Board Result : GPA -3.70
Kasba Boys High School, Comilla Board Result : 3.94
Secondary School Certificate 2007 - 2009
WORK EXPERIENCE
THE PALACE LUXURY RESORT & SPA – Sylhet, Bangladesh
From 01 April 2017 to till now as a Bellman.
SPECIAL CHARACTER
1. ALWAYS SMILE AND GREAT THE GUET BEFORE THEY GREAT ME.
2. WORK BETTER TOGETHRE & AIM HIGHER.
3. My first response to GUEST never be NO.
4. Treat all colleagues with respect and integrity.
DUTIES & RESPONSIBILITIES
Review of arrival names to instant recognition of returning guests
To provide a warm welcome to all incoming guests
To maintain personal assistance and service to the guests
To accurately inform guest of all Hotels facilities and hours of operation
To ensure that bell desk is always manned and all queries are attended to.
To effectively record all guests requests done on telephone and ensure their completion.
To effectively ensure cleanliness and orderliness in the Hotel entrance and lobby
To effectively manage the luggage room
Manage and handle baggage of arriving groups.
To immediately attend to guests needs.
To properly assist guest in delivering luggage to the room
To be aware of all F&B products on offer at the lounge and in all outlets.
To assist the guests with all queries.
Attends inter-departmental meetings and training sessions.
1. To provide a WARM & GENUINE WELLCOME to all incoming guest.
2. To provide the Guest a warm farewell and invite them to return.
3. To properly assist the guest carrying luggage’s and other bags.
4. To immediately attend to guests needs.
5. To accurately inform guest of all Hotels facilities and hours of operation
EXTRA RESPONSIBLE
SKILLS / EXPERTS
1.Excellent computer literacy in MS Office Program.
2.Internet Browsing.
3.E-mail sending / reply ( With attachments if require ).
4.Daily log report.
PERSONAL INFORMATION
Father’s Name : Abu Sayeed Mia
Mother’s Name : Roksana Akter
Date of Birth : 15/06/1992
Nationality : Bangladeshi
National Id No : 199*-****-**** 0004 54
Religion : Islam
Height : 5 feet & 5 inch.
Sex : Male
Marital Status : Unmarried
INTERESTS / HOBBIES
Travelling
Reading Book
Badminton
Writing
Playing Cricket
LANGUAGE
English : Speak, Read,Write ( Fluent ).
Hindi : Speak.
Bengali : Speak, Read,Write ( Mother Tongue).
DECLARATION
I hereby certify that above mention statement is correct and true as a best of my knowledge.
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