Front Office Executive

M.J Niruthya Lakshmi

Émail: **********@*****.**.**

Mobile: +971*********

Visa Status : Visit visa

CAREER OBJECTIVE

To utilize my strength in an organization of great repute by seeking a responsible job with

Professional challenges & thereby laying foundation to my career.

EDUCATIONAL CREDENTIALS

·BA (Travel & Tourism Management) from Ethiraj College for Women ( 2006 – 2009 )

·HSC (Commerce with Computer Science) from Christ King High School (2004 – 2006 )

PROFESSIONAL EXPERIENCE

Front Office / Patient Service Executive

NMC Royal Hospital

March 2019 – March 2020

Abudhabhi, UAE

Front Office Executive / Admin

Nova Holidays & Events Pte Ltd

December 2017 – February 2019 ( S pass -

Aug 2018 - December 2018)

Chennai, Tamil Nadu

Perak Road, Singapore

Front Office Executive

NMC Royal Hospital

November 2015 – November 2017

Abudhabhi, UAE

Front Office Executive / Admin

CMA CGM shared service centre

September 2014 – November 2015

Chennai, Tamil Nadu

PROFESSIONAL SKILLS

·Excellent customer service skills.

·Remarkable experience managing busy office environment.

·Familiarity with administrative and clerical procedures.

·Outstanding ability to deal with people and multitasking.

·Good communication skills.

IT SKILLS

·MS Word, MS Excel, PowerPoint, Internet and Email

·Working knowledge of HMS & HIS (Hospital Billing & Registration Software

ROLES & RESPONSIBILITIES

FRONT DESK CUM ADMIN CO-ORDINATOR

·Greeting and welcoming the walk-in guest, answering to the enquiries through phone or direct, building up good rapport with the Guest and vendors.

·Storing paperwork, documents and computer-based information.

·Receiving letters and packages delivered to the front desk and distributed to appropriate staff.

·Performing other administrative work like supervision on housekeeping and other administration purchases.

·Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc. to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.

·Managing all administration functions that relate to Facilities, Travel Administration & maintaining a record of the same.

·Managing and maintaining budgets, as well as preparing company paid bills.

·Handling Member walk-in’s & Interviews & correcting answer sheets, Responding to user inquiries about the organization. Maintaining records of the vendors & guest.

ROLES & RESPONSIBILITIES

PATIENT SERVICE EXECUTIVE

·Greeting patients & monitoring the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.

·Directing the patients where to go within the department or health center.

·Entering patients’ details, registering the details of the patient in HMS software and creating a complete file for the patients, having complete knowledge on Insurance cards used in the hospital.

· Informing the patients about the relevant charges for the services, accept payment and issue receipt for same & Process payments from patient for co pays and other uninsured visits.

·Maintaining working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors duty schedule.

· Assist Doctors and Nurses and work closely with them for basic clinical task and acting between the patient and Doctors to ensure proper follow up and high-level operations.

·Collate laboratory and Radiology for doctor review and follow up with the patients as per doctor Instruction.

·Working with Insurance team to know about the insurance company accepted in the hospital and the benefits of the insurance.

LANGUAGES KNOWN

Read, write & speak: English and Tamil

Speak Only: Telugu.

PERSONAL DETAILS

Nationality : Indian

Date of Birth : 27 June 1988

Height : 155.5cm

Civil Status : Single

Passport No : K4346930

Religion : Hindu

Skype ID : Niruthya. Lakshmi

DECLARATION

I hereby declare that all the above-mentioned information is true to the best of my knowledge and belief.

Place: Signature

Date:

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