EDUCATION j

University of Phoenix **** – May ****

B.S. in Business Administration

University of Phoenix 2012 – Dec 2014

Masters in Health Care Administration

PROFESSIONAL EXPERIENCE o

MAXIM HEALTHCARE

Operations Manager – (2019-2020)

Leads the quality improvement process, program development, and contracting with new customers while maintaining compliance with all reimbursement guidelines.

Successfully managing and lead the complete operations of a branch office

Creates and executes strategic business development plans

Developing and leading the overall Recruitment strategy

Responsible for maintaining and driving excellence in technology platforms

Oversees the handling of patient and employee complaints, responses to grievances, identify discharge planning needs with applicable

WISCONSIN HOME HEALTH

Account Executive – (2019-2019)

Achievement of monthly Personal Production Goals and MC admit budgets for assigned locations.

Successfully executes a weekly, monthly, and quarterly strategy to increase market share through key account development including prospecting/diversification and call frequency/routing. Plans activity to maximize territory coverage of both existing and prospective accounts.

Responsible for executing effective sales calls that identify and meet the needs of the referral community and clearly communicate the features and benefits of the LHC Group. These include pre and post call planning, establishing rapport, effective questioning skills, proposing solutions, handling objections and closing.

Works closely with the Executive Director/Clinical Director to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patients

ASERACARE HOSPICE

Provider Relations Manager – (2018-2019)

Contact prospective customers to determine customer needs, present information, and explain available services.

Analyzes territory and develops call routing to establish correct targets, reach and frequency for maximal territory growth.

Develops sales messaging and strategies that align to the customers’ needs to ensure hospice appropriate patients gain access to hospice services.

Community outreach and education with a focus on providing solutions and executing them.

TIBRO MEDICAL

National Respiratory Sales Manager – Durable Medical Sales (2014-2018)

Launched and built 7 new market states and gained competitive market share from inception

Individually established new markets with gaining new referrals while continually managing sales team for existing markets.

Create and implement effective direct strategies for maximum revenue growth

Lead nationwide sales personnel for achievement of sales goals and objectives

Provide leadership through effective communication of vision, active coaching and development while comparing sales results to goals and taking appropriate action to correct when necessary.

Ensure effective hiring, orientation, training, development and retention of sales and clinical education staff.

Provide supervision through field visits, observations and measurement of sales goals and objectives

Create and implement Sales Training Program and education

Prepare sales forecasts and manage the meet/exceed of each forecast

Establish effective relationships and collaborations with other departments

Maintain competitive knowledge to create and adjust sales strategies

Continuing to work various states as representative as coverage requires.

APRIA HEALTHCARE (Multiple positions with vertical growth) 2005-2014

Sales Representative – Respiratory Medical Sales, Hospital Sales - Account Liaison, Senior Revenue Qualification, Client Care Coordinator, Senior Customer Service Representative

National ranking out of 386 reps within the top 10%

Finished 2013 at 113.6% an increase of over 300 starts.

Managing branch staff and duties for nine employees

$2.8 million Gross for 2013, 6% over budget

Recognized Nationally by COO for outstanding customer service in sales.

Finished 163.2% to quota in 2011 and trended growth for 2012 before moving to senior rep

Met or exceeded goal/quota consistently

Top 3 in the division multiple quarters

Product portfolio: Home oxygen, bi-pap, c-pap, negative wound pressure, enteral tube feeding, overnight oximetry and nebulizers

Substantial clinical knowledge of pulmonary disease states such as COPD and OSA.

Hospital sales setting as well as office/private practices

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