Katrina N. Brewer

** ******* **** ***********, **. 36047 256-***-**** adf7js@r.postjobfree.com

OVERVIEW

I desire to pursue a position in the area of office administration and office management with a company dedicated to ensuring customer satisfaction and in need of an ethical, goal oriented and enthusiastic employee.

SUMMARY

•Excellent communication skills, experienced with conducting meetings and making presentations.

•Familiar with Microsoft Office products including but not limited to Microsoft Office, PowerPoint, and Excel.

•Strong typing skills.

•15+ years of Administrative Experience

•20+ years of Customer Service experience.

•7+ years of experience in Telecommunications

TECHNICAL SKILLS/CERTIFICATIONS/TRAINING PROGRAMS

Microsoft Office (Word, Excel, PowerPoint), ACSS WEB, ACSS Net, 4GLTE

Incoming Inspection

IPC-A-610 (Electronic Assemblies)

IPC J-STD-001 (Soldered Electrical and Electronic Assemblies)

OST (Out of School Time) serve children and youth of all ages, including academic support, mentoring, youth development, arts, and sports and recreation.

EDUCATION

Oakwood University/Huntsville, AL.

Bachelor’s Degree

May 2020

Business Administration/Organizational Management (Human Resources)

Master’s Degree- Leadership (Upon Completion 2021)

Trenholm Technical College/Montgomery, AL.

Associate Degree

June 1992

Business Administration

PROFESSIONAL WORK HISTORY

April 2019 – June 2020

MyEyeDr/Schaeffer Eye

Patient Service Coordinator

Tasks will include answering the phones, filing, scheduling appointments, data entry, medical billing, automated pre-testing of patients prior to their examinations, helping with frame selection, eyeglass verification, dispensing and adjusting, contact lens training and possibly optical laboratory work. Ensure customer expectations are exceeded by directing and communicating patient needs effectively and efficiently. Effectively greet incoming\outgoing patients immediately upon entering the office. Obtain and verify insurance eligibility for all applicable patients. Resource scheduling appointments correctly. Facilitating and rescheduling no shows appointments. Communicating the use of the online history form to all patients. Enter patient’s demographic and insurance information into POS software program. Confirm all patients’ appointments, for the following day, by 12:00 p.m. on the preceding day. Pull charts for all former patients scheduled for the following day. Confirm that all contact lenses have arrived for Recheck\Pick-Up Appointments. Attach the proper routing slip and insurance authorization - obtaining a copy of patient’s insurance ID card when applicable. Ensure that all yearly exams complete a recall card, record month and year in upper right corner of card. Forward to Home Office at month end. Check patients out through POS as requested/needed. Ensure that patient has been made aware of all promotions and offers. Immediate notify Manager\Assistant Manager of any “walking Rx’s” and/or appointments. Prepare invoices and packing slips to be submitted to Home Office. Close & balance POS software program at day end, completing daily deposit, ensuring that it properly balances. Fax daily sales summary report to Home Office on a daily deposit form prior to 12:00 p.m. Maintain cleanliness and organized appearance of front desk at all times. May be required to perform preliminary testing for patients, as needed. Develop skills to assist patients in all aspects of optical dispensary. Initiate training in the contact lens area until Contact Lens Tech is available. Help maintain the attractive appearance of the office. Attend all office meetings. Participate in all training opportunities offered.

September 2014 – April 2019

LG ELECTRONICS

Parts Sales Representative

Manage shipments by researching shipping methods or costs and tracking packages. Analyze shipping information to make routing decisions. Calculate shipping costs. Receive and fill telephone orders for parts. Take product orders from customers. Process sales or other transactions. Fill customer orders from stock and place orders when requested items are out of stock. Receive payment or obtain credit authorization. Process sales or other transactions. Examine returned parts for defects, and exchange defective parts or refund money. Examine condition of property or products. Process sales or other transactions. Performs administrative and office support activities for multiple supervisors. Arrange letters, memoranda, invoices and other indexed documents according to an established system. Operates general office equipment and performs general office duties including answering the switchboard and data entry. Ensures completion of paperwork, signing-in/out and security procedures.

June 2006 – August 2014

VERIZON WIRELESS

Account Management Coordinator

Assist with the installation, configuration and troubleshooting of internal and external workstation hardware peripheries and software used for connection and communications on local, wireless and virtual private networks. Utilize internal resources to research both technical and software based issues to determine a diagnosis and navigate solutions to resolve the customer issue in a timely matter. Troubleshoot and assist SMB and Major customers base with various issues, such as, but not limited to, login credentials, application or menu navigation and administration, hardware/unit installation, software setup, and minor software bugs. Efficiently receive, evaluate, process and appropriately document customers’ cases using a CRM system (experience with Salesforce.com and NetSuite a plus). Identify and attempt to resolve complex issues, or deescalate unsatisfied customers, before promptly forwarding to appropriate escalation point. Collaborate with peers across departments evaluating and developing solutions, to ensure an exceptional, and seamless experience for our customers. Maintain ownership of assigned cases and follow up as necessary with customers throughout case resolution to completion. Perform miscellaneous job-related duties as assigned

SKILS

Quality Inspector: Monitored the quality of incoming and outgoing products or materials for the company. Conducted tests, analyzed measurements, and overseeing production processes. Reject all products and materials that fail to meet quality expectations. Measured product dimensions, examine functionality and compare the final product to the specifications. Recommend improvements to the production process to ensure quality control. Teach the production team about quality control concerns to improve product excellence. Supervise the production process. Resolve quality-related issues in a timely manner. Inspect and remove defective products and packaging material.

REFERENCES AND ADDITIONAL EXPERIENCE AVA

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