Customer Care Service

RESUME OF

CHAND SULTANA CHOWDHURY ( SHORNA )

Cell : +880-1553605747/017********

E-mail: ******************@*****.***

Skype: User Id: 015********(Chand Sultana)

Career Objective:

Getting a challenging job in a dynamic & progressive company where my creative talent and innovative capabilities can be efficiently & effectively utilized.

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Working Experience:

Lecturer of Philosophy in Mohajonhat F.R. School and College, Mirsarai, Chittagong .Jobs in Continue 02/03/2016- at present continue.

Customer Care of Robi (01/01/2015 to 30/07/2015) BGMEA BHOBON(11th floor),Chittagong.

Achieve individual & team’s Sales, acquisition, retention target from existing and new Corporate accounts by building and developing relationships

Lead, coach and develop team to drive greater business results

Ensure regular client visit and correspondences to achieve ERGB targets

Devise a detailed tailored plan to maximize revenue and other KPI targets in the short and long term

Ensure accurate database, adherence to company set (BSS) compliance.

Promote Non-voice services, Enterprise Solution Selling and VAS and ensure Revenue growth for Data service

Analyse periodic account management reports; periodic analysis of usage and churn reports and exercise regular churn add back initiative to maximize revenue

Provide Market insight to relevant stakeholders (i.e. Product, Market Insight) in developing creative solutions to maximize business opportunity

Ensure healthy payment habits of Corporate Customers

Ensure high standard of customer service to all existing accounts and maintain a company set standard of Corporate Relationship Management (CRM) activities

Collect accurate feedback on Client requirements and complaint. Subsequently develop and execute action plans to ensure client satisfaction and thus maximize revenue.

This is Chand Sultana Chy (Shorna), Sunman Group of Company, AnexBhobon,CDA,Kotoali,Chittagong.(Compliance Post and H/R Department). Joining Date:10/12/2013 to 10/12/2014. Our company is searching for a motivated and experienced Compliance Officer to guarantee that our business processes and transactions follow all relevant legal and internal guidelines. Our duties will include reviewing employee work, developing company policies, and responding to policy violations.The ideal candidate will be professional, highly-analytical, and possess excellent written and verbal communication skills. To prosper in this role, you should be fluent in risk management and our industry’s principles.

Educational Qualification

1)MPHIL

Subject : PHILOSOPHY

Institute: Chittagong University, Chittagong.

Session : 2011-2012

Passing Year: Course Work Complete & Thesis Paper Submitted on CU (13/10/2019)

Result : Completed

2) Master of Business Administration (MBA).

Subject : Finance and Banking

Institute : Southern University of Bangladesh, Chittagong.

Session : 2012-2013

Passing Year : 2014

Result : CGPA-3.98 (out of 4.00) (A Grade)

3) Master of Arts.

Subject : Philosophy

Institute : Chittagong College ( National University)

Session : 2007-2008

Passing Year : 2008

Result : 1st Class

4) Bachelor of Arts (B.A Hon’s)

Subject: Philosophy

Institute : Chittagong College ( National University)

Session: 2003-2004

Passing Year: 2007

Result : 2nd Class

5) Higher Secondary Certificate (H.S.C)

Group : Humanities

Institute : Chittagong Govt. Girl’s College.

Session : 2001-2002

Passing Year: 2003

Result : GPA-3.20(‘’B’’ Grade) (out of 5.00)

Board: Chittagong.

6) Secondary School Certificate (S.S.C)

Group: Humanities

Institute: Kumira Girl’s High School, Chittagong

Session: 1999-2000

Passing Year: 2001

Result: GPA-3.00(‘’B’’Grade) (out of 5.00)

Board: Chittagong.

Computer Skills

Operating System : Windows 2000/XP/2007(Both Bengali & English Type)

Application Packages : MS-Office

Internet : Internet browsing

O/S : Windows 2003, Windows 2007 Server, Windows XP and ICT Course complete.

Languages : Both Bengali & English.

Personal Information:

Name : CHAND SULTANA CHOWDHURY ( SHORNA )

Father : MD. Rafi Udden Chowdhury.

Mother : Jushna Ara Chowdhury.

Permanent Address : C/O-Md. Rafi Uddin Chy, House- Contractor Rofiq Chowdhury’s

Bari,South Kattoli,Murgir Firm,Ward No- 11, 1st Lane, P/O-

Custom Academy, Thana – Pahartoli, Dist – Chittagong.

Date of Birth : 19/10/1984

Religion : Islam

Marital Status : Single

Blood Group : B+

Nationality : Bangladeshi

Contact Information:

C/O - Md. Rafi Uddin Chowdhury, 826/c, AK KHAN GAIT, Abdul Ali Nogor, (Hasan Vobaon) 5th floor No. (5-E),Thana- Pahartali, Chittagong City Corportation, Chattagram

REFERENCE

Dr. Md. Iqbal Shahin Khan

Professor of Philosophy

Dept. Philosophy of Chittagong university

University Chittagong

Contact No: 017********

Md. Ajmal Hossain

Lecturer of Business Organization and Management

Dept. Business Studies

Mahajanhat Fuzlur Rahman School and College, jaragang, Mirsarai, Chattagram.

Contact No. - 018********/016********

Signature

CHAND SULTANA CHOWDHURY ( SHORNA )

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