Hotel General Manager

ABDUL NAZEER T. THODI (Naseer)

Phone: +971-**-***-****

Email:

Skype ID:

adf7f6@r.postjobfree.com

naseerthodi

Professional Summary

Master Certificate in Hospitality Management, Green Belt in Six Sigma, awarded Green Belt of the Year and a Certified Group Trainer; I’m an experienced talented management professional with good knowledge of Hotel Operations and Administration practices gained during twenty years in different management roles with major hotels groups such as InterContinental, Crowne Plaza, Sheraton, Movenpick and Mercure.

I am a self-starter, displays a high degree of self-motivation, passion and energy. Take leadership of the situations, encourage teamwork, lateral thinking and innovation. I am reliable and delivers on promises made.

Professional Experience

General Manger

Mercure Hotel Dubai

07/2018 - Present

A property with 1015 keys including 408 Rooms & Suites, 607 Apartments and 5 versatile dining options, meeting rooms, recreational facilities, and Spa. Achievements:

• Leading a team of 400

• Direct reports 10

• Lead full renovation of 408 suites, 3 restaurants, 2 kitchens including main kitchen, Lobby, Lobby café, Elevators, Meeting rooms, (while operating 608 keys) – from selecting materials to the opening of the full hotel on December 2019.

• Achieved NOP FY 2019 13% above Budget

• Implemented cost saving program (PPP) and saved AED. 2,335,416.00

• Reduced payroll cost by 15% restructuring organization and responsibilities

• Introduced various upselling programs in in Front Office and generated 889K additional revenue FY 2019.

• MPI index 115.9, ARI 100.2 and RevPAR 116.1

• Direct segment (Accor web) business 15% increase in room nights and 2% in revenue

• OTA segment – achieved 2% above budgeted room nights and 3% above budgeted revenue

• Leisure FIT Achieved 37.7K room nights by visiting and making strong connection with all major DMCs

• Increased Corporate FIT 17% from previous year

• 16% increase in Long term segment compare previous year (69.5K room nights)

• Black Friday upselling – generated 243.8K revenue

• Added two new F&B venues, The Exit Sports Bar and Nostos Greek restaurant

• F&B Revenue incased 18% in 2019 compare to last year.

• Open new meeting rooms

• TrustYou (guest satisfaction) score improved 13%

• Booking.com score improved from 7.3 to 8.5

• RPS (Reputation Performance Score) improved from 73% to 85%

• EES score FY improved 7%

• Received two Sustainability Awards from DTCM (Dubai Government) for Green Procurement and CSR record holder

• Middle East Hospitality Excellence Awards for Best Sustainable hotel -Mercure Hotel

• Launched eco-responsible project called “Our Oasis” - introduces an integrated system of water purification and filtration using UV-based processes, eliminating plastic bottles in Mercure. Project was copied many other hotels.

https://www.al-press.com/index.php/ar/lifestyle-ar/65-hospitality-ar/29243-2019-12-20-10- 25-24. 1

http://www.ttnonline.com/Article/300677/Mercure-Dubai-says-goodbye-to-single-use- plastic-water-bottles

• Achieve Platinum level in Accor sustainability program “Planet 21” obtained 132 points in Gaia platform for sustainability and reached top three among the group.

• HACCP Certification

• Green Globe Gold Certificate

• Grade A in Dubai Municipality rating for kitchen

• Certified ISO 14001 – standard concern implementing sustainable business practices

• Certified ISO 9001 – Quality Management system, organization use the standard to demonstrate consistency in providing product and services.

• Completed various improvement projects in property militance i.e Supply & Installation PLC Hot Water Pump, 437-Bath Tub Refurbishing, Replacement of Hot & Cold Water Pipe-ENG, Sup & Ins.Domestic Water Cooling System 41st Floor, Supply of Hot Water Transfer Pump, hotel staff cafeteria renovation and extension etc.

• Preventive Maintenance - 300 room underwent “Ken Fix It” program – maintaining guest room with guest expectation.

• Completed various projects in IT, i.e. Barracuda Backup Server, Upgrade of existing MATV system, GRMS Interface Opera PMS, IPTV Interface Opera PMS, Refurbishment IT Server Room

• Various Team building exercises - World cup football, cricket competition, Quiz competition, outings etc.

• Social responsibilities – visit rehabilitation centers, Meal served to Dubai Police, Beach Cleaning, planting, Ramadan ifthar kits for Dubai taxi drivers etc.

• Personal Learning and Development Plan for ExCom, HODs and all employees

• Weekly special Learning session for Excon and HODs Key responsibilities:

• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

• Responsible for all aspects of operations and provide leadership and strategic planning to all departments.

• Work very closely with the owner and other stakeholders.

• Responsible for overall hotel targets to manage between profitability, employee and guest satisfaction measures.

• Explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share.

• Ensures property business plans are aligned with the hotel’s business strategies

• Executes business plans designed to maximize property customer satisfaction, profitability, and market share.

• Ensures, property business plans and employees are aligned with business strategies

• Evaluates the success of property business strategies to inform future business plan enhancements

• Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads and develops tailored sales approach.

• Creates a cohesive and high-performance Executive Committee and HODs

• Coaches ExCom and HODs by providing specific feedback

• Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction

• Analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals

• Treat all employees fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees.

• Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction

• Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. Resort Manager (General Manager)

Movenpick Beach Resort - KSA

10/2016 – 04/2018

Mövenpick Beach Resort where celebrated Arabian hospitality meets with western innovation, style and luxury. Nestled on the shoreline of the Arabian Gulf, a true getaway awaits couples and families. Facilities include a private beach lagoon with water-sports equipment, an outdoor pool, a fitness centre, meeting rooms, kids club and spa.

• Leading a team 150

• Direct reports 10

Key responsibilities:

Responsible for all aspects of operations and provide leadership and strategic planning to all departments. Work very closely with the owner and other stakeholders. Responsible for overall hotel targets to manage between profitability, employee and guest satisfaction measures. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. Executive Assistant Manager –Hotel

Movenpick Hotel Makkah

05/2011 – 05/2016

Mövenpick Hotel Makkah forms part of the prestigious Abraj Al Bait complex, known as Royal Clock Tower. The hotel is located directly on the Haram Court, facing the King Abdul Aziz Gate, with 1200 keys and 5 versatile dining options.

• Leading a team of 500

• Direct reports 5

I was selected to attend Movenpick Hotels & Resorts first “Area Development Centre” – program to develop and prepare high potential Management team to take up next level. Director of Rooms (Pre-Opening)

Sheraton Grand Bangalore at Brigade Gateway

04/2010 – 05/2011

230 spacious guest rooms and suites, Over 1,950 square meters of event space comprise 11 unique venues, while six restaurants and lounges offer casual or fine dining. Director of Guest Services (Rooms)

Sheraton Dammam Hotel & Convention Centre – Saudi Arabia 03/2006 – 07/2010

Sheraton Dammam features 283 guest rooms, including 76 Club rooms and 43 Suites. 3000 SQ Meters of Convention & Exhibition Center with fascinating specifications includes 3 spectacular boardrooms, 14 Meeting rooms, VIP Lounge, Bridal Suite and Singer's Lounge. InterContinental Hotels Group

Various positions in Rooms Division and Food & Beverage, in InterContinental Jeddah and Crowne Plaza Bahrain.

01/1997 – 02/2006

Key Skills and Competencies:

People Management Revenue Management Customer Care Six Sigma Quality Assurance Sustainability

Drive for Result Project Management Pre-Opening

Property Maintenance People Development Hospitality Marketing Budgeting Recruitment Adaptability

Negotiation Profit & Loss Leadership skills

Creating Teamwork Innovation

Education

• Master Certificate in Hospitality Management

Cornell University

• CRDE Certifications (Certified Rooms Division Executive) American Hotels & Lodging Educational Institute / Orland, USA

• Hotel Management Training / InterContinental Hotel Group Process of Assessment & Continuous Education (PACE)

• BSc Hotel Management

Calicut University, India

Certification Courses

Hospitality Management – Cornell University

Hospitality Marketing – Cornell University

Negotiating Support and Buy-In for Your Agenda –eCornell Developing an Agenda for Change–eCornell

Leadership Skills

Understanding Team Dynamics -Cornell

Facilitating Group Decisions-Cornell

Improving Personal and Workgroup Productivity -Cornell Mastering the Time Value of Money -Cornell

Making Capital Investment Decisions –eCornell

Risk and Return: How to Identify, Measure, and Incorporate Into Capital Budgeting Decisions Time Management

Heartist Rollout 1,2,3,4

Raising Capital: The Process, the Players, and Strategic Considerations–eCornell Managing People More Effectively–eCornell

Understanding Financial Statements–eCornell

Data Gathering and Analysis in the Hospitality Industry –eCornell Statistical Decision Making for Hospitality Managers –eCornell Creating Service Cultures –eCornell

Secrets of Phenomenal Customer Service –eCornell

Conducting Effective Hospitality Marketing Research –eCornell Six Sigma – Green Belt / Starwood Hotels & Resorts, St, Julians, Malta Revenue Management / Hotel School, The Hague Performance Management BV, Netherland Finance Management / Hotel School, The Hague Performance Management BV, Netherland Group Training Certificate – (Crowne Plaza Hotels & Resorts) Total Quality Management – TQM (InterContinental Hotels & Resorts) Project Management – Starwood Hotels & Resorts

Negotiating Support and Buy-In for Your Agenda –eCornell Developing an Agenda for Change –eCornell

Marketing Fundamentals for the Hospitality Industry –eCornell Conducting Effective Hospitality Marketing Research-eCornell Using Ratio Analysis to Evaluate Financial Performance-eCornell Facilitating Group Decisions-eCornell

Service Culture

Improving Personal and Workgroup Productivity-eCornell Behavioural interviewing / Starwood Hotels and Resorts Managing Creativity and Innovation

Leading a Team

Preparing Business Plan

Capitalizing on Change

Managing Performance & Development (InterContinental Jeddah) Managing Training & Development for Business (IC Jeddah) Craft Training Certificate (InterContinental Jeddah) Personal information

Date of Birth : 15th May

Marital Status : Married

Language skills : English, Arabic, Hindi

Naseer

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