Engineer Manager
Resume:
Salah El Din Mohamed Gamal
PERSONAL DATA
Date of birth: 11/5/1981
Nationality: Egyptian
Marital Status: Married
Military Service: Fully Exempted
Address: Villa D5C Royaa Club dahshour road 6 of october, Giza, Egypt Cell-Phone: 011******** / 010********
Nationality: Egyptian
E-mail: ************@*****.***
OBJECTIVE
My aim is to boost my career with an organization, which offers me professional environment to flourish in a dynamic manner. Developing the skills of Information Technology in the fast-growing area of various industries.
Handling progressive and more challenging assignments and integrating my professional growth along with the organizational growth. Seeking a good position at a challenging company where by my technical and interpersonal experiences and skills can be applied and developed I am dynamic, ambitious and willing to take additional responsibilities. EDUCATION
Stage Entered Graduated Inst.
University 1998/1999 2003
Cairo University
Faculty of Engineering, Computer
Dept.
LANGUAGES
o English : Excellent both spoken and written
o Arabic : Mother Tongue
o French : Fair
GRADUATION PROJECT
Project From Till Language Grade
Car tracking system
(sending & receiving devices with GIS
map for plotting your position)
2002
2003
Hardware
&
embedded
c
Excellent
EMPLOYMENT HISTORY
April 2003 – till present
Company: Arkan integrated solution (IT services company) Starting: From 2003 - Till now
Position: Technical Support Manager, One of Arkan company founders and ex shareholders.
Job Description:
o Manage, design and implement project
o Hired, trained and developed highly effective customer support team that consistently exceeded 97% customer satisfaction ratings o Reviewed performance of team and conducted 1:1 coaching with team leads and front-line employees. Monitored individual performance, and delivered timely and constructive feedback to team members
o Developed Key Performance Indicators (KPI) to define and measure progress toward organizational goals (CSAT, Response Time, Resolution Time, Average handle Time)
o Worked closely with our partners and resellers to ensure their service delivery met our high standards of support excellence o Managed local and remote technical support labs, ensuring full utilization of support capabilities.
o Monitored ticket queues and handled user ticket escalation to ensure that corporate SLAs were met.
o Assisted with daily support of user functions including software, hardware, network, and active directory account issues. o Train stuff and clients on our products and solutions TECKNICAL EXPERIENCE
Structure Skill Years of Experience
Workgroups Excellent 16years
Domains V.Good 11 years
DSL/Routers/WAN Excellent 16 years
Wireless networks Excellent 16 years
Voice over ip Excellent 15 years
Astrisk PBX Excellent 15 years
IP Cameras Excellent 12 years
IP Phones, ATAs and
Gateways
Excellent
12 years
Video conference codecs Excellent 11 years
Network Administration
and Maintenance
Excellent
16 years
Virsulization Excellent 10 years
PERSONAL SKILLS
o Reliable
o Team player
o Problem solver
o Self-Motivation
o Dedicated
o Ability to work under pressure
o Multi Task
o Analytical thinking
o Risk Taker
o Self-motivated
o Hard worker
o Excellent communication skills
o Good analytical & planning skills/ Positive thinking CERTIFICATIONS – TRANNING - COURSES
Yealink
o Yealink VCS technical certification
Crestron
o D-4K-000-171016-3463 DigitalMedia Certified Designer 4K o CTI-P101 Foundations of Crestron programing
o NVX Design and network
Yeastar
o YSCT-CT38171001755 Yeastar Certified Technician
Polycom
o Polycom Certified Videoconferencing Engineer PCVE PCVEAT303 Ver4 o Real-Presence CLARITI Technical Certification RPCOT200 o IVOT200
o MVOPEOT200
o PVCE
o RPCOT200
o MDOT
o CXOS101
o CXOT102
o RPVOS101
o MDOS100
o VOS100
o IVBOT102
o IVBOS101
o RPPOCDDEX09
o RPEOT200
o RPPOT200
o RPSIT300
o VCMOT100
o VSOT200
Academic Courses
o (PMP) Project Management Professional
o ITIL
All my experience, successful projects and work is from the grace of my Lord References are furnished upon request
Thank you & regards
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