Manager Office
Resume:
PARUL MADAN
Contact No: 971*******
Mail: **************@*****.***
A professional with strong Administrative experience. Exceptional ability to understand business needs & build rapport with Clients, Employees and Vendors. Proven ability to source, select and secure top-notch vendors for multiple Events.
Area of Strength Includes
Vendor Management Client Relationships
Employee Management Event Management
Interpersonal Communication Skills Travel Management
PROFESSIONAL EXPERIENCE:
Company : EQUUS
Duration : May ’13 – till Date
Position : Manager- Operations
Roles & Responsibilities:
Vendor Management:.
Researching and sourcing vendors,.
Obtaining quotes with pricing, capabilities, turnaround times, and quality of work,.
Negotiating contracts,.
Background Verification.
Managing relationships, assigning jobs, evaluating performance, and ensuring payments are made.
Event Management:.
Making Sure end to end resolution to clients.
Meeting Deadline with Smooth Operation Skills.
Coordinating with client and vendors.
Company : IBM
Duration : Nov’2009- March’2012
Position : CCE
Roles & Responsibilities:
Handling calls and help the customer to sort their issue with the product ( Virgin Media )
Maintaining the AHT
Working for NPS and CSAT Score
Involved in Buddy Jacking Project with SME And Trainers.
Worked Closely with Team Leaders to understand the team handling .
Technical Exposure:
Operating System
Windows/XP /7/8/8.1
MS Office 07, 2010
Strong Knowledge
MS Excel,
Education & Credentials:
Graduation (B.A English Hons) from Delhi University.
Personal Information:
Father’s Name
Ashok Madan
Date of Birth
14/02/1990
Marital Status
Single
Language known
English, Hindi
Sex
Female
Nationality
Indian
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