Sap Manager

Subhadeep Indu

SAP Basis Consultant / Project and Delivery Manager

Work Permit: UK TR4 Dependant (From 10/2020)

Notice Period: 1 Month

Current Address: ** ********, ******* ********, ******, UK, GU227PQ.

Date of Birth (DOB): 14/08/1982

Phone: +447*********

WhatsApp: +919*********

Email: *********.****@*****.***

LinkedIn: www.linkedin.com/in/subhadeep-indu-4294961b

Summary

Over 15 years of IT Administration experience, of which over 10 years of experience in SAP Basis Administration as SAP Basis Admin and 5 years of experience in Oracle Database Administration and Systems-Network Architect.

Experience in the field of SAP Basis Design, Architecture, Implementation, Migration, Upgrade, Rollout, Production Support Projects in large SAP landscapes that are geographical spread.

Extensive experience in SAP Business Suite, S/4 HANA, SAP NetWeaver Components, SAP Solution Manager, SAP HANA.

Over 5 years of SAP Project Delivery Management and People Management of up to 22 FTEs.

Skills

SAP Basis Administration

SAP HANA DB

SAP Cloud Connector

SAP OS DB Migration

SAP Performance Tuning

Backup and Recovery Management

High Availability and DR Strategy

Azure Fundamentals

Project Management

People Management

Oracle and IBM DB2 DBA

AS400, Linux, Windows Essentials

Computer Networking

Document Management System

OpenText Object Migration

SAP Migration to Azure and AWS

SAP Netweaver Administration and SAP Implementation

Team Management

Work Experience

Accenture Services

Project: Astellas Pharma SAP S/4 Implementation and Transformation

Role/Title: Basis Technical Release Lead

Duration: 04/2019 to Present

Location: London

Responsibilities:

-Playing the role of the Onshore Basis lead to support the Astellas EMEA Apple S/4 Hana transformation program.

-Responsible to design, plan and provide technical architectural solutions for the above project phase.

-Working with the customer to understand the requirements during workshops, identify risks from the SAP Basis standpoint.

-Involved in adhering to customer’s SDLC (Software Development Life Cycle) process including Requirement Gathering, Requirement analysis, Development, Testing and Go-Live.

-Working on integration of client Legacy systems to EMEA Apple SAP Systems, including various third party and/or legacy solutions, wherever SAP Basis technical or architectural support would be needed.

-Engage with Business Owners, Stake holders and Functional Teams to understand the SAP Basis requirements for the EMEA region.

-For the same, conduct and drive meetings with the client. He will be reporting the regular statuses to the stakeholders and coordinate with ATCI delivery units.

-Alongside, fully hands-on during the implementation phase to support SAP system installations, configurations, troubleshooting, performance analysis, handling database related issues and tasks, such as backups, high availability, disaster recovery etc.

-Landscape – S/4, B/4, Fiori, GTS, PO, SaaS (Concur, IBP, Ariba, SF, SAC), 3rd Party Interfaces (eDocument, SeeBurger, OpenText etc.).

-Activities – Installation, Refresh, HSR, ASR, Integration, Troubleshooting engaging customer and multiple vendors.

Team Size: 20+

Achievements:

-Established Transport Promotion Process for EMEA, benefited project to move changes through the landscape without causing delays. Followed up with the revision of the process to support ChaRM enablement in EMEA.

-Worked with 50+ EMEA Leads for assessment of 130+ prototype transports and helping teams to clean those, as to meet a critical UAT Gate criteria.

-Assisting JAPAN for the Transport Management for the SIT, leading the assessment of possible impact on EMEA UAT.

-Conducted sessions for 50+ EMEA Leads for the Transport Promotion through ChaRM. Managed total ~1000 EMEA and 1100+ AUS TRs so far, which has been appreciated by customer multiple times in last few months.

-Masterminding Basis Cutover plan having 300+ line items, for efficient execution of the EMEA Regression readiness and Production Cutover.

-Delivered Systems for UAT and Pre-Regression. Zero Basis defect in SIT/UAT (so far).

-In Charge for the delivery of 20+ offshore Basis team. Leading Management reporting at both offshore and onshore.

-Working with Managers, up to MD level and 50+ Stream Leads, at both offshore and onshore.

-Assisting PCP team for the Monthly Maintenance Outages and conducting weekly session with 50+ Leads, for the regular updates and assessment of the impacts of the Planned Outages and optimizing those.

-Managed assessments and design thinking, with 50+ Leads, regularly, for EMEA PFs, Outages etc, and finding the best solutions.

-Delivering with a 20+ members Basis team, offshore/onshore. Keeping a very open, healthy and approachable work culture.

-Supporting and maintaining the landscape for planned and ad-hoc maintenance works, with 50+ people, including IO, Network, Basis and Functional.

-Built GUI Automation Script for Batch job scheduling in SAP. Targeting to test during EMEA Regression readiness.

Accenture Services

Project: DANA SAP Basis and Security Support and SAP Azure Migration

Role/Title: Basis Technical Lead / Project Manager

Duration: 03/2018 to 03/2019

Location: Kolkata

Responsibilities:

-Starting from deal due diligence, till staffing, transition and delivery.

- Managing both Support and Implementation side for Basis and Security. Environment is having 5 different Region based landscapes and very complicated integration. Complexity increases with different platforms like HANA DB, Sybase, DB2, MaxDB databases and AIX, HP Unix, Linux and Windows Operating Systems.

-Delivering SAP Migration to Azure Cloud.

-Support: AIX, Linux, HP-Unix with HANA, DB2, Sybase, MaxDB.

-Migration: Different Support platforms from above to Axure (Linux Sybase/HANA)

-ECC, BW, PI/PO, GTS, ME/MII, DMS, GRC, Transport Management, Enterprise Portal, CUA, Transport Expresso, OpenText etc.

-Team Management of 14+ members.

Team Size: 14

Achievements:

-Jan/19 – Tickets and Issues piled up and transitioned during service transfer from incumbent vendor, causing major deal breaking escalations for apparent slow resolution to issues and tickets. By chairing regular handshaking with Client Stakeholders, understanding priority of issues, expedited documentation of SOPs, internal trainings, detailed tracking of team’s effort and work, gradually brought the situation under control with facts and figures. Eventually bringing down the ticket and issues backlog. It was highly appetited not only internally also helped to gain confidence of the customer.

-Dec/18 – Proactive effort toward coordination, risk mitigations, Cutover Planning and execution of Azure Migration of the Production environment was highly appreciated by customer. Managing multiple partners and their execution, was a real challenge. However, stepping up proactively to ensure the Migration to be successful, was appreciated by customer. Sybase ASE DR setup in Azure and documentation of the Azure Architecture, also helped the further support and projects.

-Oct/18 – Working in a multi-vendor environment, where Accenture is doing the Overall Program Management, having complex technical and management aspects, including variety of SAP/Non-SAP Products, undocumented landscape, strong inhouse Basis team. Extracting all the required information to commence Service Delivery.

Accenture Services

Project: GE PowerMax DC SAP Migration

Role/Title: Project Manager / Technical Lead

Duration: 08/2017 to 07/2018

Location: Kolkata

Responsibilities:

-Blueprint AWS Migration Delivery in a multi-vendor environment.

-Playing role of Delivery Lead and Project Manager, including Project Status Reporting, MaxAttention review, work coordination with multiple vendors, Resourcing etc.

-Actual Migration Strategy and delivery of the BAU Landscape, using combination of tools like SAP Classical Migration, DMO and O2O etc.

-Handling escalated technical issues, preparing mitigation plan, regular CTO discussion etc.

-AIX/Oracle to Linux/Oracle/ASM/Exadata platform.

-ECC, BW, PI/PO, GTS, ME/MII, DMS, GRC, Transport Management, Enterprise Portal, CUA, Transport Expresso, OpenText etc.

-Team Management of 22+ members.

Team Size: 22

Achievements:

-Jun/18 – Customer acknowledged the most successful project Go-live in their history. The cutover was such well-organized and well documented, that this project is also recognized by Accenture Leadership as the role model project for Internal Quality purpose as well. This was one of the greatest achievements for the entire team, having fun at work and delivery real high performance and building customer relationship.

-Dec/17 – Completing the Blueprinting phase successfully. Working in a multi-vendor environment, where Accenture is doing the Overall Program Management, having complex technical and management aspects, including variety of SAP/Non-SAP Products, undocumented landscape, strong inhouse Basis team. Extracting all the required information and preparing the technical plan, execution with on-time delivery.

Accenture Services

Project: Ralph Lauren SAP Basis and Security Support and Implementation (1 Cycle)

Role/Title: Basis Lead, DevOps

Duration: 06/2016 to 12/2017

Location: Kolkata

Responsibilities:

-Developing and Managing Project in the DevOps model, where a team of over 20 is managing the Support as well as the Project activities.

-Landscape – BW on HANA, ECC EHP7 on AS/400 platform, PO NW 7.31, GRC 10.1.

-EWA Analysis, Production performance issue resolution, SLD Strategy, TDMS migration, coordinate Code optimization

-Module Dashboards, Escalation management, Effort and workload management, Project Status Review Reporting, Process/Incident Manager roles, Resourcing etc. Developed an MS Excel based tool to create up-to-date dashboards for workload management, work item tracking, follow-up and project reporting with ease. This tool is also able to extract the repetitive issues and ask for problem RCA. This approach is reducing, to a good extent, the management, reporting and steady state effort.

-Handling high priority issues and escalations, guiding and leading the team etc.

-Team Management of 12+ members.

Team Size: 12

Achievements:

-05/17 – HANA DB of the SolMan 7.2 was crashing with Out-of-memory. Analyzing the Delta growth and reassessment of the Index server sizing completed. Recommendation for scale-up is approved and being implemented. This is also appreciated for pro-activeness.

-04/17 – Fiori Web Dispatcher Failover strategy for interim solution with NetScaler LoadBalancer and minimal manual intervention and long-term solution. This is helping the Go-Live and being steady state. Long Term solution is also recommended with Windows Clustering, along with Load Balancing.

-03/17 – Missing data setup in Training environment and needed urgent rebuild of the Golden Copy. IBMi Backup/Recovery Strategy is very unclear and undocumented area. I helped to coordinate the urgent ask of the project and lead the activities starting from building the strategy of using a staging system and creating the new Golden Backup of the Training environment. This helped the urgent testing phases to completed without delay and Go-live on time. Appreciations for the Team Management, Technical and architectural expertise and Leadership qualities.

-01/17 – Transitioning the responsibilities of the Basis Onshore Architect and Support Tech lead, to the Offshore. Customer was confident for this transition, which reduced the project cost and centralized the control over the project.

-10/16 – Managing the BW Cutover, by optimizing the technical steps for the transport import, appropriate resource alignment, close tracking of progress and handling the escalations. The most worried Basis transport task completion before time helped gaining 12 hours’ time in the cutover.

-08/16 – Performance Review of the landscape on AS400 and submitting. Due to different strategic restrictions, only few could be implemented, like IBMi Active Jobs, Memory parameter tuning, which brought about over 100% improvement in the response times during the pick hours. Technical expertise was highly appreciated by both Customer and Accenture Management.

Cognizant Technology Solutions

Project: D+H SAP Basis and Security Support

Role/Title: SAP Basis Lead

Duration: 10/2015 to 05/2016

Location: Kolkata

Responsibilities:

-Support Landscape - ECC 6.0 systems in EHP4 and EHP7 environments, ADS NW 7.1 and Solution Manager 7.1

-As part of production support, I am responsible for the proactive monitoring, recommendations and change implementations.

-EWA analysis.

-Working with infrastructure team for any platform related issue, providing the evidences and supporting them investigating from infra side etc.

-Production issues related to performance and other Basis scopes.

-Apart from these, the transport movements, user maintenance.

Team Size: 3

Achievements:

-Technical Monitoring setup in Solman 7.1.

-Automatic Sap system start-up configuration on Linux; distributing the SAP Gui updates using SAP Installation server packages; SAP DMS/Content server planning; Language installation,

-Planning for the kernel patching and parameter changes per the hotfix/security notes.

-Production Job scheduling optimizations. Remote client copy from production etc.

-Space optimization by reviewing the old tablespaces, top tables.

Cognizant Technology Solutions

Project: DFS Ventures SAP NewGL Implementation (2 Cycles)

Role/Title: SAP Basis Lead

Duration: 02/2014 to 10/2015

Location: Kolkata and Singapore

Responsibilities:

-Installation of SAP ECC 6.0 application on AS400/DB2 platform. AS400 knowledge essentials for SAP operations. SAP Support Pack upgrade, Migration Cockpit Add on prerequisite analysis and installation.

-Understanding of Kernel 720 prerequisites analysis, preparations and upgrade execution. Troubleshooting Kernel issues at OS level along with knowledge of different known issues in Kernel 720 and their fixes.

-SAP Migration Cockpit performance analysis and applying OSS Notes as precautionary measures.

-SAP System refresh on IBM iSeries platform. Experience in SAP post refresh issues related to AS400 platform. TMS setup for SAP landscape and managing/tracing retrofit & configuration transport requests.

-SAP system performance analysis and troubleshooting general SAP Basis and Security related issues, such as Work Process termination while doing SAP FI Document Uploads, Gateway communication issues with Non-SAP systems due to GW/ACL parameter, Kernel related DB SQL dump issue resolution by using the DB2 table hints for different tables.

-As part of SAP Security, to create and maintain SAP users, roles. Preparing and analysing the SAP Role Matrix. Working on users’ authorization issues and analysing the authorization traces, authorization objects etc. Apart from these timely reporting to the Project Management and maintaining professional attitude is mandatory.

-Solutioning and Setup of the SAP Document Management System (DMS) using MaxDB Database.

Team Size: 2

Achievements:

-Install and Support SAP on AS400 IBMi platform.

IBM

Project: BHP Billiton SAP Implementation

Role/Title: SAP Basis Lead and SME

Duration: 05/2013 to 01/2014

Location: Singapore

Responsibilities:

-Project AMS focal as technical and environment related inputs, also impact analysis and risk assessments, related to Go lives, based on earlier both AMS and implement Go-Live experiences.

-Release Go live, Production Backup and Rollback Strategy,

-GoLive checklist prepared and validated for Green-Field Systems.

-Aligning important Parameter Changes with the Go-Live, such as Message Server auto-restart

-Hands-on in the cutover rehearsals, and actual cutovers, such as sync flash copy and tape backup, from BAU side

Team Size: 15+

Achievements:

-Implantation plans based on Production HA environment, Cutover Backup strategy, etc. Also, hands-on the installation (mainly ECC), troubleshooting, upgrade (SPS09, Vertex patching), Oracle SBP, Kernel Patching etc. Actively participating in the Production Cutover and Hypercare Support. Resolution of Production defects and incidents, e.g. performance, monitoring data loads and reacting based on SAP/Database performance, batch jobs, etc.

-This 4th Release was identified as of the most flawless and smooth go-lives.

IBM

Project: BHP Billiton SAP Support

Role/Title: SAP Basis Domain Architect / Technical Lead

Duration: 11/2011 to 05/2013

Location: Singapore

Responsibilities:

-Domain Architect - Review and Assess SAP Basis and Infrastructure (IO) changes Technical Plans. DR Strategy.

-Storage Optimization - Analyse AWR, NMON, ST03N, EWA and forecast Storage need. Monthly Leadership Reporting.

-SAP Max Attention - Representing SAP Basis Team in Monthly Meeting. EWA Analysis and tracking open issues.

-SAP Basis Tech Lead - Being responsible for the technical delivery, issues and escalations of a 35+ Basis Team.

-SAP Basis Admin - Daily Monitoring Review, System Refresh, DR Testing, SP and Kernel Upgrades.

Team Size: 35+

Achievements:

-Challenges - Replaced a 2 levels higher resource for the Domain Architect, becoming Accountable for the technical stability of the entire SAP Landscape.

-Technical Learning - SAP Performance and Storage Management.

-Incident Management - Handling P1 / P2 escalations. RCA. Impact assessment of IO Changes in SAP Environments.

-Coordination - Learnt more about effective coordination with Customer Group IMs, Functional, ABAP, Release Management, IO and SAP MaxAttention Teams.

IBM

Project: BHP Billiton SAP Implementation

Role/Title: SAP Basis ECC System Owner

Duration: 02/2010 to 10/2011

Location: Kolkata

Responsibilities:

-Solution Manager 7 - Alert Monitoring, CPH, SMSY, Diagnostic Setup, RCA. EWA setup for ABAP and Java systems.

-SCM APO 5.1 - Installation, Refresh, Integration with ECC/BI, troubleshooting issues.

-Installation of Solution Manager 7.0 EhP1, BI (ABAP, Java), SSM, SCM/LiveCache. CLM/E-Sourcing. Post Installation.

-System Refresh ECC, SCM/LiveCache.

-Oracle Patching (Bundle Patch, Patch Set, Interim Patches), Kernel Upgrade, Support Pack Stack Upgrade.

-Client Copy (Export/Import), Transports. User creation, maintenance. Role maintenance, authorization maintenance.

-SAP Performance Analysis using Workload Analysis, Scheduled Monitoring of Work Processes and Resources with /sdf/mon, Analysing NMON.

Team Size: 4

Achievements: Knowledge of SAP NetWeaver Administration, Initial Performance Analysis and SAP Implementation.

Skytech Solutions

Project: United Airlines

Role/Title: Oracle DBA

Duration: 05/2009 to 01/2010

Location: Kolkata

Responsibilities:

-Production Support, Database Refreshes, Exp/Imp,

-Database Vault, Log Miner, Other Core DBA Activities

Wipro Infotech (Infotrinix Channel)

Project: Aircel Dishnet

Role/Title: Oracle DBA

Duration: 09/2008 to 04/2009

Location: Kolkata

Responsibilities:

-Took part Implemented Oracle 10g Database. Total production databases’ size is over 10 TB. Essential knowledge of UNIX, such as HPUX and Solaris, for managing the Oracle Database.

-Taking Logical backup and recovery of databases at schema/table level using utilities such as exp/imp. Writing the backups onto tapes, maintain the backup policies, and recovering data from the same. In depth knowledge of implementation and configuration of RMAN backup and recovery strategies.

-Taking part implementing Oracle 10g Grid Control with installation of Oracle Management Server.

-Understanding of concept of Optimizer. Thus, capable of analyzing and tuning SQL Queries. Checking Database Health with Alert Log files, AWR Report, Statspack report etc. Monitoring Database performances, such as locks, UNDO/TEMP tablespace usage etc.

-Installation and Patching.

Shriram Insight Share Broker

Project: In-house

Role/Title: Oracle DBA, Cisco Network and Lotus Domino Administrator

Duration: 03/2006 to 09/2008

Location: Kolkata

Responsibilities:

-Took part Implemented Oracle 9i Database. This is our main back office database; size is over 100 GB.

-Taking backups on a regular basis. Using RMAN backup policies.

-Checking Alert Log and Trace Files on daily basis.

-Maintain Observation, steps, cause-effect log.

-Responsible for Installation, Patching or Migration.

-Maintaining two Lotus Domino 7 Mail Servers with corresponding Mail Gateways using Trend Micro IMSS (InterScan Messaging Security Suite) and Lotus Domino Admins.

-LAN with Cisco Catalyst, 3COM switches in Fiber Optics and UTP Cabling., ASP.NET 2005, VB 6.

Aspen System and Services

Project: Various SMBs

Role/Title: Trainee Network Engineer

Duration: 06/2005 to 02/2006

Location: Kolkata

Responsibilities:

-Deftly Handled Leased Line connectivity, Structured Cabling, Router Configuration, etc.

-Gained hands on experience on implementing Leased Line connection and ISDN in several sites.

Education

Course: Bachelor’s Degree (B.Tech)

Major: Information Technology (IT)

University: West Bengal University of Technology

Institution: Narula Institute of Technology

Duration: 01/08/2001 to 01/06/2005

Course: Higher Secondary

Major: Science

University: WBCHSE

Institution: Madhyramgram High School

Duration: 01/06/1999 to 01/04/2001

Course: Secondary

Major: General

University: WBBSE

Institution: Madhyramgram High School

Duration: 01/06/1997 to 01/04/1999

Certification and Trainings

Name: SAP Basis OS/DB Migration Certification

Date: 01/03/2018

Language

English, Bengali, Hindi.

Additional Information

Hobbies: Photography, Drawing, Piano.

Contact this candidate