Project and Programme Manager

Dear Madam/Sir

With **+ years of progressively responsible experience in complex technical roles requiring exceptional project/programme coordination, problem solving, and management skills, it is with great interest that I am contacting Roche regarding your opening for a new IT Project Manager position.

Throughout my career, I have established a track record of success by leveraging a collaborative leadership style to accomplish all short- and long-range objectives. An engaging and articulate communicator, I am able to clearly convey complex technical information and propose novel solutions to build consensus with key project stakeholders, including high-value clients and executive leadership. Furthermore, my consistent focus on remaining at the forefront of rapidly evolving technology allows me to drive enterprise-wide innovation and maintain a competitive advantage. I have proven skills with a special talent for planning and implementing healthcare strategies for the attainment of organisational goals and objectives as well as excellent organisational skills to prioritise workload, whilst being resilient and capable to cope well under pressure and meeting tight deadlines.

Highlights of my experience include the following:

-Successful delivery of major projects to large geographical areas like HIE of London, CMC of London, CMC National, ICE HIE in South Yorkshire etc.

-Successfully delivered two key HIE projects (Transfer of Care and Cancer Documentation use cases) under single HIE Programme called London Health and Care Information Exchange (LHCIE), which is now under the banner “One London”/LHCRE.

-Savings of over £16.8 million operational costs across London for NHS England and Department of Health alone over a period of 3 years by delivering (a development project) Information Exchange for End of Life Care and Urgent Care Management. The system is available across London for Acute Trusts, and GP systems spanning across 32 CCGs, 111 providers, Out of Hours GPs, A&E and London Ambulance Service.

oEndorsed by Matt Hancock, Secretary of Health and Social Care, UK and Mayor of London

oThis solution is on the verge of being rolled out nationally (across UK) for making the key information available at point of care and for the significant amount of savings. This was also highlighted as an important solution in the House of Lords in UK Parliament earlier this year.

oThere is strong demand for this solution in Europe – more recently Belgium expressed interest. They published articles in French (in Belgium) and Dutch.

oCMC’s expansion across 32 CCGs of London then to Cornwall and potentially national rollout. The project had so much impact that it was even discussed in House of Lords in 2018).

oSuccessfully managed customer and delivered to a Programme of Plan aligning with CMC/RMH vision

-Successfully delivered single instance of Sunquest’s information exchange solution which provided the patient’s key information, electronic discharge letters, ability to request/amend pathology and radiology orders, ability to view/action pathology and radiology reports across all Acute Trusts and all GP systems in the South Yorkshire geographical area. This had significant operational savings of nearly £7 million/ year.

oInstrumental in setting up of “Digital Pathology” at the Sheffield Teaching Hospital Trust which enabled electronic requesting/reporting between acute Trust, Primary Care and Community/Social Care which yielded benefits of >1.8million per year just for pathology department alone.

oSuccessfully delivered the Programme within 8 months of joining, which have been outstanding for over 8 years

-At Cerner, I developed strategy for Oncology, Epidemiology and Population health Management Research EMR Solutions - successfully designed several modules, tools for data capture, alerts and sharing data with several Hospitals Trusts in London. Set up alerts to recognize qualified patients with set criteria for the trial(s); patients’ recruitment into trial(s) and went through National Ethics/IRAS/NIGB Boards to seek approval for merging data from all Cerner’s London sites (8 in number) in order to study - Patient trends (comorbidities, risks), effect of drugs on patient well-being and various analytics. Tools were developed to facilitate these were - Discovere, I2b2, mapping through pseudonymization tools.

-Working with Product teams to develop innovative products supporting artificial intelligence – pilot work was done on Patient Appointments and some clinical safety use cases.

-Experience of implementing and delivering various EMRs into NHS (e.g. Cerner Millennium, ALERT’s EPR, InterSystems’ TrakCare etc). Successfully deployed Hospital wide EMR system at Yeovil District Hospitals NHS Foundation Trust (on budget, time and scope) and completed transition into Support within 9 months of taking over. Helped and laid foundation for the Trust to move closer to reaching HIMSS EMRAM Stage 7 that services South Somerset areas. This was classified by DigitalHealth as one of the successful Go-Lives of that year as there was not even a single-issue post Go-Live.

-Experience of working with senior executives and defining/delivering Strategy for the Trusts including defining the five year roadmap plans (at Royal United Hospitals Bath, Sheffield NHS Foundation Trust etc) in alignment with Trust priorities, available funding to meet Trust, local CCG and regulatory requirements.

oResponsible for Infrastructure redesign at Bath for future proofing (e.g., Infrastructure). Secured £2m through a successful business case and replaced with new “extreme” wired and “Aerohive” wireless network infrastructure. This brought savings of £1m per year and provided resilient platform to achieve Trust’s e-Health vision

oInstrumental in ssuccessful Business Case agreement with Trust Execs for procuring AGFA PACS system and set up Governance, Resources, Detailed Implementation plan etc at Sheffield

-Experience in setting up of effective PMO by defining process, restructuring teams to deliver high profile e-Health Programmes to achieve benefits for the Trusts (at Bath, Sheffield Hospitals to name a few)

-Significant commercial dealings worth >£50-100m projects at various complex and large organizations. Comfortable in contract negotiations and changes to make partnerships successful; this is done through excellent relationship management.

My skills in operational, implementation and directional leadership have been finely honed, and I am confident my additional strengths will readily translate to this new position. Thank you; I look forward to discussing what I can bring to this role in further detail.

Sincerely,

Mohammed Rizwan

MOHAMMED RIZWAN

London, United Kingdom; Mob: 0044-752-***-****; ******.***@*****.***

Educational Background

Level of Study

Degree Obtained

Educational Institute

Graduation

Post-Graduation

Post-graduate Diploma in Management & Leadership

Chartered Management Institute, Oxford, UK

Mar 11

Post-Graduation*

MSc in Health Informatics

University of Salford, UK

Jun 08

Graduation**, Gold Medalist (98.1%)

BS Physician Assistant

Birla Institute of Technology

& Sciences (BITS)

Aug 05

* Winner of the International Scholarship Award of the year (2006-2007) from Vice chancellor, University of Salford and the only International Student to achieve this feat for the excellent academic performance.

** MMM President’s Gold Medallion award winner for securing First Place in Academics (passed with 98.1%), which was published in local and national newspaper.

Key Skills

Ability to ensure on-time delivery whilst maintaining established budget. Impressive ability to identify issues and devise cost-effective solutions. Unique ability to approach a problem with out-of-the-box thinking. Substantial understanding of the NHS/Healthcare business environment. Adept strategic thinker. Strong time management skills. Outstanding internal and external communications abilities

Defining, Managing and delivering organizational strategy

Customer satisfaction and management of key expectations by managing executive relationship

Commercial Negotiations and Contracts Management (including CCNs, SOWs, POs, Invoicing etc)

Project, Programme and Portfolio Management

Leadership and People Management including Coaching and Mentoring

Experience managing various software development methodologies – waterfall, Agile/Scrum etc

Resource Management (include off-shore resourcing) – managed teams up to size of 25 and over

Critical/Deep Analytical Thinking and attention to detail which has helped in Problem Solving

Effective internal & external Communication (including regular reporting to wide range of stakeholders)

Risk/Issue Management + Managing P&L

Quality Management (including Clinical Safety and Regulatory Compliance)

Stakeholder Management (internal, customer and third parties)

Product and Product Development monitoring as part of Contracts

SOW/CCN Management including Third Party Management (securing/managing new partners - Deloitte)

Built “best of breed” PMO governance, process and documentation together with effective tooling

Procurement and Supplier tenders (RFPs as supplier)/interviews/evaluations including OJEU

Monitoring KPIs and benefits – supporting customer with adoption and successful utilization including supporting with Marketing using internal or third-party PR agencies

Work Experience

1. Senior IT Project/Program Manager at InterSystems UK (Sept 15 to date) - Current

Programme5 (In Progress since Feb 2020) – Ministry of Defence

Integration of various clinical systems into single source of truth and deployment of InterSystems HealthShare, Integration and Data Platform technology.

Programme2 (In Progress since Sept 2016) - Coordinate My Care (CMC)/Royal Marsden NHS Foundation Trust

Worked on CMC programme to complete the delivery of Clinical IT/HIE solution delivery across London. The programme has allowed GPs, along with other emergency services, to easily access, create, update and share the urgent care plans of over 65,000 palliative and highly vulnerable patients; is now made available to over thousand the London’s GPs from within GP systems. This is now successfully deployed London wide; looking into deploy the solution nationally by working closely with NHS Digital Executives.

Pilot Artificial Intelligence Product enhancements to improve appointments and clinical safety (bespoke)

Working with NHS England Chief Executive to develop strategic plan for National Rollout of Urgent care solution. Architecture and Strategy for the national rollout are in discussion.

oEndorsed by Matt Hancock, Secretary of Health and Social Care, UK and Mayor of London

https://www.coordinatemycare.co.uk/cmc-videos/mycmc-matt-hancock/

oMentioned in House of Lords on 25th Jan18 recommending CMC to be a National Solution

Link:https://hansard.parliament.uk/Lords/2018-01-25/debates/2665383A-7D07-42B2-8DA0-581D43365F2D/NHSCancerTreatments

Deployed London wide portal for patients as part of this programme

Link1:https://www.buildingbetterhealthcare.co.uk/news/article_page/NHS_empowers_patients_to_record_and_share_urgent_and_endoflife_care_preferences/138826?utm_content=bufferd0b24&utm_medium=social&utm_source=linkedin.com&utm_campaign=buffer

Won HTN Awards 2018 for Digital at the Point of Care Entry: Coordinate My Care has helped providers deliver a major impact for thousands of patients and Coordinate My Care savings of £16.8m in London alone, where more than 50,000 CMC plans have been created right care, at the right place, at the right time categories. Link: https://www.thehtn.co.uk/2018/11/07/live-htn-awards-2018/

Presented at Innovation Hub at Qatar's World Innovation Summit for Health (WISH), 2018

Internally worked closely with Vice-Presidents of the company and externally NHS Executives and C-level clinician executives to deploy this solution

P&L and Account Management responsibility for over £55m worth of contract

Programme4 (2018-2020) – Wales Blood Services, Welsh Transplantation & Immunogenetics Laboratory and NHS Wales Informatics Service [Link: https://portal.welsh-blood.org.uk/wtail/]

Enhancement and implementing of TrakCare Labs as a centralised Pathology Lab solution (LIMS) for all Wales labs and the interfacing of the solution into the Wales National Systems architecture under Government Strategy. Implementing Steiner’s Orpheus (HLA Laboratory Management Software) and Prometheus (Stem Cells Donor Registries Management software) Applications

Links: http://www.hlasoft.com/index.php/hla-laboratory-management-software and http://www.hlasoft.com/index.php/prometheus-software

Achievements/Outcomes:

Brought the Programme from Red to Green status within 6-8 months in post

Improves relationship and communication between all stakeholders and Welsh Government

Disciplined Project and Programme Management

Programme3 (2017-2019) – London Digital Programme/Health London Partnership

Worked on a high profile HIE Programme called London Health Care Information Exchange (LHCIE) under London Digital Programme (LHCRE Department of Health strategy).

The objective of the Programme was to create a London-wide information exchange (from 30 HIEs that enable NHS organizations to share information) that will give NHS clinicians secure access to real-time patient records and information. They operate locally and do not cater for when a patient needs care outside their local area. Not being able to share information across geographical boundaries is a significant barrier to integrated care.Through this Project, clinicians in A&Es, hospitals, GP practices and mental health and community care trusts across London would be able to securely exchange information and update records. Information would only be shared if a patient gave their consent. Also provide ability for each patient having access to an online account where they could view their information and decide which organizations can see it. Long term vision to develop universal services for London, such as consent standards, identify management and health and care professional role-based access controls that would allow providers to overcome common issues that have historically acted as a barrier to true information sharing. HLP have united to amplify the efforts of a growing community of people and organizations that believe it is possible to achieve a healthier, more livable global city by 2020.

Successfully delivered Phase1 of LHCIE Programme. [Link: https://www.healthylondon.org/our-work/digital/].

Worked with multiple 3rd party suppliers, NHS Digital Executives and Senior Stakeholders in London, in this multi-stakeholder engagement

Programme1 – Deployed Electronic Patient Record at Yeovil Hospital NHS Trust (Sept 15 to Aug 16)

Achievements/Outcomes:

Oversaw successful deployment following Hospital wide IT system i.e., Electronic Patient Record at Yeovil District Hospitals NHS Foundation Trust (on budget, time and scope) and completed transition into Support.

Link1: https://www.digitalhealth.net/2016/12/the-big-go-lives-of-2016/

Link2: https://www.digitalhealth.net/2016/06/yeovil-epr-trakcare-go-live-a-success/

Delivered the project on hosted services (first of its kind in UK for InterSystems)

Directed development team in Sydney and delivered England’s first comprehensive CDS Reporting and RTT pathway solutions for InterSystems

Helped and laid foundation for the Trust to move closer to reaching HIMSS EMRAM Stage 7 that services South Somerset areas

Part of Clinical Engagement on Wolters Kluwer Order Comms Phase2 Clinicals EPR design

2. Senior IT Program Manager at Royal United Hospital Bath NHS Foundation Trust (Oct 14 to Sept 15)

Design and implemented new Organizational Structure and teams (i.e., setup PMO)

Defined 5-year e-Health Strategy roadmap including supporting investment plan and associated business cases. The strategy included major change projects

oResponsible for Infrastructure redesign for future proofing (one of the high-profile rework was Network Infrastructure). Secured £2m through a successful business case and replaced with new “extreme” wired and “Aerohive” wireless network infrastructure. This brought savings of £1m per year and provided resilient platform to achieve Trust’s e-Health vision

oIntegration of Clinical Systems to Single Source of Truth, where I manage Operational/change activities (including financial) for 80 Clinical & Non-Clinical Applications within the Trust

oDeveloped and secured funding through a business case for digitizing Medical Records (Electronic Document Management System)

oMobile Devices & Speech Recognition solutions using PowerChart Touch & Nuance

oSuccessfully migrated data at Trust’s new acquisition - Royal National Hospital for Rheumatic Heard Diseases (RNHRD) into single clinical IT system at RUH Bath

PAS Contract signing with Trust’s Strategic partner, Cerner, worth £50m

Stakeholder management at C-level Trust Deputy Chief Executive, Finance Director, CIO, Clinical leads

3. Senior IT Program Manager and Associate Director for Delivery at Sheffield Teaching Hospital NHS Foundation Trust (Oct 13 to Sept 14)

Developed and sought successful approvals on five-year Trust’s Health Informatics strategy (HIS) – consequently delivered the strategy to meet South Yorkshire CCG strategy

As part of five-year roadmap, successfully delivered the following projects which allowed the immediate access to Requesting/Reporting/Results for all 88GPs/Acute Trust in Sheffield and 6 other Hospitals/their GPs in all of South Yorkshire region.

oICE Order Comms implementation at Sheffield Teaching Hospital (across more than 7 major hospital facilities) and integration with EMIS and TPP SystmOne systems (across 88 Sheffield GP Practices)

oICE Paperless Reporting implementation at Sheffield Teaching Hospital and 88 GP surgeries, using Standard Operating Procedures (SOP)

oICE Blood Tracking implementation at Sheffield Teaching Hospital (first in the country)

oICE e-Discharge implementation at Sheffield Teaching Hospital & GPs (CQUIN)

oICE OpenNet connecting all 7 South Yorkshire Trusts (under Chief Executive initiative)

Successfully closed all the projects within 8 months of joining, which were outstanding for over 8 years

Set up “Digital Pathology” at the Trust which enabled electronic requesting/reporting between acute Trust, Primary Care and Community/Social Care which yielded benefits of >1.8m per year

Service design and improvements (Outpatients and Inpatient wards) contributing to QIPP savings

Successful Business Case agreement with Trust Execs on with AGFA PACS Procurement

Worked closely with SROs to develop Policies & processes (ratified by CMB and Trust Executive Board)

Stakeholder Engagement/communication including C-level (Medical Director, Clinical Directors, Clinical Director for CCGs, COO), Nursing Directors, Manages & COO) and participation in Executive meetings.

Supervised training for 10-12,000 staff across sites, GPs and DGHs

4. Senior Project Manager/Business Change Manager & Test Manager at ALERT Life Sciences (Dec12 to Oct13)

Successfully delivered following IT project modules at Brighton and Sussex Hospital.

oOrder Comms (LIS and RIS) and Clinical Documentation Projects

Business Change Capacity - Benefit realization strategy and plans & helping customer decision making on workflows recommended by ALERT or past experiences

Also led Testing working stream and coordinated Testing activities

5. Senior Delivery Consultant/Solution Architect at Cerner (Aug 11 to Sept 12)

Successfully delivered EPR IT software (Cerner Millennium) at St.George’s Healthcare NHS Trust of London & Wirral University Teaching Hospital NHS Foundation Trust, Liverpool

Helped to successfully close Cerner Research solutions to Barts NHS Trust, London

Received bonus for successfully managing St.George’s Millennium Deployment

Won Hi5 award for successfully analysing and resolving HIMChart Coding issues with Cerner and BT

Won Hi5 award for successfully leading and managing Cerner Research solutions

6. Senior Clinical Coder, Team Lead at Northampton General Hospital NHS Trust (Oct 10 to Jul 11)

Improved Coding Quality after the Trust was named as one of the worst performing Trusts in the Country as per Dr Foster’s Report

Coding accuracy improved to >95%) and reduced reduce errors

Management of Duty roaster and staff ward allocations

Assigning ICD-10 & OPCS 4.7 codes for inpatient, outpatient, ED visits, and Day Cases from Medical Notes and various other source of medical information using 3M Dialect application.

Experience of coding across specialties and well known for coding large number of case notes in short span of time including good quality coding

To liaise, develop and deliver regular analysis around clinical coding and its effect on the PbR/HRG Grouper available through Dr Foster’s reports

To liaise with members of the Clinical Coding, Information and Finance teams to ensure a consistent and coherent approach to reporting.

Ensured timely, accurate, and complete clinical data for billing, reimbursement, utilization and patient information systems.

Working with Medical Records stakeholders to define/improve processes of obtaining and returning (after coding) the medical records (in the absence of electronic information)

7. e-Pathways Programme Manager/Business Change Manager at North Tees & Hartlepool NHS Foundation Trust (Nov 07 to Oct 10)

Defined and supported creation of 5 year business strategy

EDMS implementation to digitize Medical Records as part of Trust’s paperless strategy. This saved Trust >2m per year in just storing records externally and the associated costs with it.

Successfully delivered - Primary Hip, Knee and Spinal e-Pathways (using formic fusion CIS)

oAlso presented scientific paper at - e-Health Sharjah, UAE, European Integrated Care Pathways conference, London and Kingston, Brighton and Durham Universities

Developed and structured PMO

8. Healthcare Informaticist at First Data Bank Europe (Aug 07 to Nov 07)

Product Development; building ePMA/Pharmacy clinical information system

Used SNOMED CT and READ codes to develop NHS’s dm+d (drug & device dictionary)

Also used SNOMED CT and READ codes to design Clinical Decision Support for EMR (ePMA)

9. Physician Assistant/ Cardiac Perfusionist Scientist at ICVD, MMM Hospital (Sept 05 to May 06)

Intern/Junior Cardiac Perfusionist at ICVD, MMM Hospital (Aug 03 to Sept 05) and PT Project Manager for

Scriplogix EMR/ICD-9 rollout (Aug 03 to Sept 05)

Cardiopulmonary Bypass (CPB) and Post-operative care. Perfused 447 open heart procedures.

Roaster preparation of staff and on call support; Directly line managed 4 members

Contributing to research activities (Prospective and Retrospective)

Worked as Visiting Teaching Assistant and mentored Juniors, and surgeons on CPB

Clinical Coding of Diagnosis using ICD-9 and management of 3M Dialect code. Lead the project to deploy EMR and clinician led clinical coding in hospital wards

Certifications & Training Courses

PMP Trained; PRINCE 2 Practitioner/ ITIL certified

Certified Clinical Coder (HSCIC, Department of Health, UK)

Lean Management and Diploma in Telemedicine

EPR/PAS Certified Consultant for Cerner, ALERT, Sunquest ICE, TrakCare and BlueSpier

Professional Affiliations - British Computer Society (BCS, Northern Health Informatics Association)

Information Technology Skills

Basics of SQL Server, MS Office (including Project, Visio), Statistical analysis (SPSS 12.0), C Programming

IT Systems/tools used/Interests: Artificial Intelligence, Machine Learning, HealthShare, TrakCare, ALERT’s EPR, Cerner Millennium, iPM (iSoft), Medway (System C), Symphony, Bluespier EPR, Liquidlogic, 3M Dialect & Medicode, ICE (Sunquest), TPP SystmOne, EMIS, Apex, HSS, HL-7, WinPath, AGFA, BT, LIMS/LIS, RIS, PACS, Mirth, Cache, Ensemble, IRIS Data Platform, FHIR, Health Information Exchange (HIE), Population Health Management, Cloud, Analytics. Other tools: JIRA, Confluence, Workday, Method M, Adaptive Insight, UPlan. Methodology – Waterfall, Agile, Scrum

Academic / Research Achievements

Good research experience (Qualitative and Quantitative) of National and International Scientific Paper presentation with a book publication [Rizwan M, Scott E M and Maxwell S (2010) “Integrated Care e-Pathways Using Formic Fusion for Patients Undergoing Elective Hip and Knee Replacements” Innovation through Knowledge Transfer, RJ Howlett (ed) Springer-Verlag]

The Categorization & Nomenclature of Cardiac Devices (NHS dm+d dictionary) – A Usability Viewpoint

Modified Ultrafiltration in Paediatrics and Cardiopulmonary Bypass in Elderly at MMM Hospital

Winner of the International Scholarship Award of the year (2006-2007) from Vice chancellor, University of Salford and the only International Student to achieve this feat for the excellent academic performance.

Lead Class Representative for the MSc Health Informatics module (1 year) & BS Physician Assistant programme (4 years) which demonstrate Leadership skills

MMM President’s Gold Medallion award winner for securing First Place in Academics (passed with 98.1%), which was published in local and national newspaper.

Presented scientific papers on clinical & Healthcare IT subjects at national and international conferences.

Regularly participated in Health Informatics Forums, conferences and exhibitions to keep up to speed with latest in the field.

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