Sales Manager

Erica Abner

404-***-**** ***********@*****.*** Lithonia, Ga. 30038

BUSINESS CONSULTANT AND SALES TRAINER

Ensuring That Learning Translates to Performance

Results-oriented and dedicated senior sales consultant with a 10+ year track record within the same corporation with focusing on technology and exceeding quotas. Possess a firm commitment to training employees to reach goals. A high-achieving individual known for implementing best practices to improve quality and value. Recognized for developing and implementing curricula relevant to the training of new staff. Has the ability to deliver learning solutions that increase the effectiveness and credibility of participants by adhering to principles and pieces of training. A skilled leader and trainer with a track record of directing multiple tasks to ensure the completion of all deliverables. Achieves established goals by maintaining effective business relationships at all levels of the organization. Focused on driving operational excellence and strengthening teams.

Public / Client Relations

Detailed Oriented

Multi-task Management

Team-building

Presentation Skills

Staff Development/Training

Coaching & Leadership

Cloud Computing Concepts

Project Management

Critical Thinker

Associate Trainer

Complex Problem Solver

Professional Experience

IN-HOME DESIGN MANAGER

best buy Atlanta, GA. January 2018 to Present

Exceptional business, trainer, and leader that develop strategies and follow through to ensure successful implementation. Monitor all client’s orders and coordinate with teams to ensure that all services and products are in compliance. Work closely with managers to provide staff with tools and resources. Participate in establishing objectives and developing processes and procedures to ensure efficient and timely workflow. Experience in identifying, developing, negotiating and closing large-scale technology.

Coach and mentor sales leaders and representatives to raise their level of performance. Successfully develops internal relationships and works collaboratively with sales executives as a source. Work with cross-functional leadership teams to collaborate on the achievement of key business goals.

Positioning and selling technology in new customers and new market segments

Build and maintain a pipeline of opportunities and provide regular forecast and business review to senior managers

Coach managers and provide feedback on trainee progress periodically. Assist with the development of individual sellers by providing post-training support in conjunction with regional sales managers.

Developed strategic segments plans, sales goals, strategies and forecasting.

Identify and communicate other functional initiatives that could improve or impact new business processes.

Discover individual performance gaps and develop solutions to close and launch steps to obtain objectives.

Coordinate the appropriate instruction for programs and develop metrics to identify Best Buy performance measures.

Proactively growing customer relationships within an account while expanding their understanding of the customer’s business

Served as an advocate to the In-Home Advisor strategy. Builds and fosters relationships with the external marketplace to create new business and have an awareness of resources available to bring project plans to completion

GENERAL MANAGER

best buy Atlanta, GA. June 2016 to January 2018

Presented and promoted the Best Buy brand by establishing relationships with companies to build strong partnerships. Generated store business by developing and managing business groups and creating marketing strategies to increase the profitability of store location. Collaborated closely with product development teams and staff. Responsible for designing, sustaining, and energizing successful customer and employee experiences. Analyze business results to identify wins and opportunities. Created plans to address gaps in partnership with district leadership. Actively and effectively manages over 15 store employees.

Implemented revenue performance from the bottom 95% to the top 30% in 60 days and continuing

Managed the mobile and landlines for Best Buy. Planned, designed, implemented, and led the installation of cell phones.

Developed, implemented, and interpreted enforceable rules, regulations, and policies set forth by Best Buy.

Work directly with my team to identify training opportunities and creating business plans to exceed goals.

Demonstrated ability to understand new concepts and come up with original solutions.

Trained and ensured Sales Supervisors understands goals and expectations for positive customer shopping experiences and employee development experiences.

Validated behavioral expectations and ensured implementation of behavioral expectation strategies.

Provided technical troubleshooting of wireless networks, including Mac OS, Android, and Windows.

Provided and coordinated all necessary data to deliver training in a timely and accurate manner following client requirements and company standards.

ASSISTANT STORE MANAGER

best buy Macon, GA. November 2012 to June 2016

Developed and implemented new plans for the company. Ensured that staff will grow in the company by providing advice and feedback to improve their skillset. Served as an expert while applying holistic knowledge to drive profitable outcomes. Delivered on all aspects of sales experience both inside and outside of Best Buy. Drove positive outcomes of key sales indicators withing the store. Trained and motivated over 80 employees to deliver excellent customer services.

Implemented new sales strategies and boosted performance from the bottom 90% to the top 20% in 30 days

Managed business expectations, facilitating communications, and contributed to business satisfaction during and after implementation.

Increased customer satisfaction rate by 25% by improving the customer service.

Partner with other stores to develop Best Buy’s strategy and business plan.

Worked well in group problem-solving situations while using reason.

Regrouped and strategized teams to increase store profitability and sales.

Integrated partnerships and third-party programs specific to sales, training, and customer facing initiatives to ensure a seamless experience.

Improved the communication with the Marketing department to understand the competitive position better..

Engaged customers using selling skills to build complex, connected solutions while providing high service during high velocity times; resolved complex customer issues.

MOBILE MANAGER

best buy Warner Robbins, GA. November 2011 to November 2012

Strengthen and improved relationships with existing clients and customers. Oversaw all operational aspects of store management and fathered feedback to enhance business performance. Supported goal achievement of the overall organization, district, and store through modeling and coaching store salesmanship and positive behaviors. Directly lead a staff of over 10+ employees. Executed strategic initiatives by developing work plans and gathering relevant data.

Increased store performance to secure #1 overall performance in district for eight consecutive months.

Collaborated with cross-functional teams to improve customer service experience.

Participated in intensive orientation and ongoing training program to achieve positive results in a fast-paced sales environment.

Create and nurtured relationships with sales and operation team supporting them to drive training business.

Conducted weekly one-on-one meetings and monthly assessments with employees to provide constructive feedback and recognize high achievers.

Maintained a comprehensive knowledge of company products.

Led trainings for the market and followed up with execution.

HOME ESSENTIALS SUPERVISOR

best buy Warner Robbins, GA. November 2009 to November 2011

Lead process improvement activities that delivered efficiency and consistency in terms of sale approach to prospecting, creating brand awareness, building relationships, and project opportunities. Supported employees in problem-solving and addressed escalated internal and external customer issues promptly. Directly lead 10+ employees and build strong working relationships with 60+ employees.

Lead district in revenue sales for 21 consecutive months. Received banner for top revenue for the year 2010.

Developed and manage business plans in alignment with Best Buy’s corporate strategies.

Met directly with potential clients and presided over team meetings.

Prepared, reviewed, and discussed contracts with clients.

Education

MBA Masters of Business Administration Capella University, Minneapolis, MN 2014

BA Bachelors of Art, Mass Communication Fort Valley State University, Fort Valley, GA 2009

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